Complex Care Officer

North West London Integrated Care Board

Information:

This job is now closed

Job summary

The Complex Care team provides management and oversight of placements and services for individual patients with complex mental health needs. The complex Care officer will provide high-level administrative and project support to the team

NHS North West London offers flexible working, with the expectation that staff work 2-3 days per week in their designated office. Your exact working pattern is by agreement with your line manager, as requirements may vary between teams.

Main duties of the job

The role will involve providing high-level administrative support to the complex care team to support the smooth running of the Team this will include

Managing the clinical and financial record system, updating funding agreements and financial records

Convening and administration of placement panels and individual funding request meetings as required.

Maintain good communication links with teams to ensure meetings are well-prepared and executed

Producing accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.

communicating and following up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer-friendly manner.

The person will have experience and knowledge of administrative procedures basic project management and Excel skills. They will have excellent time management and communication skills and the ability to learn financial and clinical systems. They will be able to handle sensitive client information and have worked in similar public sector positions

About us

NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea and Westminster.The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHSprovider Trusts, GPs and voluntary and community organisations, we plan and allocate NHS resource to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services and community care.

Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them take greater care of their own health to ensure they live longer, healthier lives.

To do this we will:improve outcomes in population health and healthcarereduce inequalities in health outcomes, experience, and accessenhance productivity and better value for moneysupport broader social and economic development within our area.We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year p.a.

Contract

Permanent

Working pattern

Part-time

Reference number

807-NWL-817

Job locations

NHS North West London ICB

15 Marylebone Road

London

NW1 5JD


Job description

Job responsibilities

For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert.

Job description

Job responsibilities

For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert.

Person Specification

Qualifications

Essential

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Knowledge training and experience

Essential

  • Knowledge of administrative procedures, project management or information analysis
  • Basic knowledge of project principles
  • Previously worked in similar position within the public sector
  • Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
  • Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills
  • Excellent time management skills with the ability to re-prioritise
Person Specification

Qualifications

Essential

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Knowledge training and experience

Essential

  • Knowledge of administrative procedures, project management or information analysis
  • Basic knowledge of project principles
  • Previously worked in similar position within the public sector
  • Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
  • Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills
  • Excellent time management skills with the ability to re-prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West London Integrated Care Board

Address

NHS North West London ICB

15 Marylebone Road

London

NW1 5JD


Employer's website

https://www.nwlondonics.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West London Integrated Care Board

Address

NHS North West London ICB

15 Marylebone Road

London

NW1 5JD


Employer's website

https://www.nwlondonics.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Programme Manager Brent

Beke Tshuma

beke.tshuma1@nhs.net

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year p.a.

Contract

Permanent

Working pattern

Part-time

Reference number

807-NWL-817

Job locations

NHS North West London ICB

15 Marylebone Road

London

NW1 5JD


Supporting documents

Privacy notice

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