Head of Clinical Effectiveness

Job description

Job responsibilities

Duties and Responsibilities

Work alongside clinical leaders to develop and deliver the NWL CE programme, ensuring it positively impacts GP practices, Primary Care Networks and patient outcomes, and mobilises a NWL-wide quality improvement approach that supports the Integrated Care System

Oversee programme management, using agreed, evidence-based quality improvement approaches to deliver an effective service

Lead efforts to ensure NWL CE has clear system and place priorities. Work with clinical leads and the NWL CE Steering Group to prioritise initiatives and determine the CEs improvement projects

Work with primary care commissioners to ensure alignment of contractual incentives to support practices implement quality improvement approaches

Ensure strategic and annual service plans are developed and contribute to the development of the ICS strategic plans.

Ensure annual objectives are agreed, which support the achievement of the strategic plans

Prepare robust full business cases to develop or sustain services in line with the strategic direction of the developing ICS.

Communications & Relationships

Establish strong relationships within and external to the ICS and develop interpersonal, communication and negotiation skills in order to effectively engage a wide range of internal and external stakeholders, at national, London, ICS and provider levels, in order to facilitate the achievement of the NWL ICS strategic priorities and to deliver improvements in clinical effectiveness.

Engage a wide range of internal and external stakeholders to facilitate the successful development and delivery of the NWL CE service.

Ensure CE priorities and other key information is well-communicated to primary care ICS stakeholders.

To provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders across multiple organisations on difficult and controversial issues.

Coordinate regular updates to the NWL CE Steering Group.

Be the accountable lead - and point of escalation - for ICS partners.

Manage day-to-day relationships across the system, alongside NWL and local clinical leads.

Negotiate and manage partnership arrangements (e.g. affiliation with Imperial College Health Partnership).

Decide on the line management structure of the team.

Financial and Physical Resources

Responsibility for the overall budget for the NWL CE service: accountable for delivering within the agreed financial envelope.

Staff Management and Leadership

The post holder will hold overall responsibility for staff management and leadership of non-clinical roles within the NWL CE programme

They will be directly responsible for line management of analysts, clinical system specialist and facilitators

Responsible for the day-to-day management of staff including work allocation, performance/attendance issues, participating in recruitment appraisal and development.

Work with clinical and operational staff to deliver specific service outputs, reviewing and monitoring work as required. This will include:

oSupporting clinical leads to coordinate and develop primary care friendly clinical guides and templates, that describe the needs of our local population and signpost to services.

oSupporting clinical leads to deliver education and training that supports the utilisation of guides - via existing forums and in conjunction with training hubs, e.g. PCN events/meetings, learning events, Primary Care webinars.

oSupporting analysts, clinical system specialist and facilitators to engage practices and primary care networks, to help them not only understand the data on their care processes and population outcomes, but to translate this into effective action using appropriate improvement methodology that supports learning.

oWorking with the NWL Business Intelligence programme leads to access, analyse and present data that helps to prioritise improvement activity and evaluate performance against key priorities.

To support team development and ensure managed staff are getting the necessary training and guidance to be successful.

Policy and Service Development

The postholder will be expected to interpret and locally lead the implementation of national policy for Health and Care.

The post holder will provide leadership and expertise in the delivery of the key deliverables in the NHS Long Term Plan.

Responsible for ensuring appropriate policies and guidelines for the NWL CE programme are designed, implemented and regularly reviewed and updated.

Analytical and Judgement Skills

The post holder will be responsible for strategic analysis of NWL CE programme and will be accountable for the development of strategies to ensure its successful mobilisation and continued delivery into 2024/25 and beyond.

Responsible for developing strategies, business plans, and advice where expert opinion may differ.

Accountable for delivery of high-quality data insights and analysis, which will shape the priorities of the NWL CE programme and influence patient outcomes across NWL.

Responsible for analysing performance of clinical effectiveness across NWL in relation to performance targets, strategic objectives.

Information management/resources including any databases used / IM&T responsibilities

Responsible for the development, management and maintenance of systems and framework within clinical effectiveness across the organisation.

Partners with the ICB to ensure that information management needs are met in order to enable effective planning and monitoring of quality.

Responsible for the design, development and implementation of information systems within the clinical effectiveness area across NWL, alongside the Primary Care IT Support directorate.

Project Management

Manage and oversee NWL-wide clinical effectiveness projects

Strong project and programme management approaches including project planning, development of Project Initiation Documents, set up and maintenance of risk and issue logs, highlight reporting.

Facilitate and drive the work of the NWL CE function using programme management and improvement methodology.

Strong influencing skills to support and enable the multi-professional cross-system work of project teams

Risk & Governance

Responsible for identifying, raising risks and implementing mitigations and controls within the CE service, and ensuring that these are overseen by the NWL CE steering group.

Responsible for ensuring strong governance across the NWL CE programme.

Autonomy/Freedom to act

To provide overall senior management support to the NWL CE programme, taking responsibility for day-to-day operations.

To work in partnership with clinical leads to design strategies and approaches that will improve patient outcomes.

To draw on the support of the NWL CE steering group to agree strategies and take major decisions about the service.

Reducing Inequalities

To ensure services are developed and provided in a way that provides equal access and care for all our residents

Promote approaches where residents views actively shape service and care provision

Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact

Ensure Equality Health Impact Assessments (EHIA) are proactively undertaken for all service developments

Promote a culture that embraces equality and strives continuously to reduce inequality in for all NW London residents and staff

Person Specification

Planning Skills

Essential

• Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
• Inputs to strategic plans across NHS and within the specific teams.

Communication Skills

Essential

• Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities.
• Negotiate on difficult and very complex and detailed issues

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands.
• Ability to analyse complex facts and situations and develop a range of options.
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking ability to anticipate and resolve problems before they arise.

Autonomy

Essential

• Manages team within the constraints of NHS strategic plan. Ability to work on own initiative and organise workload, allocating work as necessary.
• Ability to make decisions autonomously, when required, on difficult issues

Experience

Essential

• Experience of delivering complex transformational projects, including working with a diverse range of stakeholders to achieve the desired outcome.
• Interpreting and applying national policy, guidance and regulations/legislation for implementation

Desirable

• Experience of working in primary care

Qualifications

Essential

• Educated to masters level or equivalent or equivalent level of experience of working at a senior level
• Evidence of continuous professional development

Financial and Physical Resources

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North West London Integrated Care Board

Address

NHS North West London

15 Marylebone Road

London

NW1 5JD

Employer's website

https://www.nwlondonics.nhs.uk/ (Opens in a new tab)