Job responsibilities
The post-holder will be responsible for providing project management leadership to the Online Consultation and Digital Access projects within North West London ICS. This includes Online Consultations, Digital Access Hubs and Telephony. NW London is looking for a candidate that has experience of project managing similar projects, with experience of working in the NHS, specifically in Primary Care. This role will involve working with multiple agencies to design and deliver projects that support working at scale, co-design, deliver and review new processes.
The post holder will be responsible for the optimisation and improvement of Online Consultations in Primary Care across the ICS, responsible for: overarching project plans, day-to-day delivery, monitoring and flagging associated risks and issues (escalating where appropriate), and reporting into associated programme boards on progress. The post holder will ensure effective management of dependencies within the programme and across the portfolio of programmes. The post holder will develop and maintain relationships with key stakeholders in Primary Care and ensure alignment between pan-London deliverables and local transformation programmes. The post holder should also have experience of working with patients and the voluntary sector to ensure that all digital solutions meeting the needs of the local patient population, with the aim of improving digital inclusion.
The post-holder will engage extensively with key stakeholders across Primary Care, including GP practices and Primary Care Networks to promote the utilisation and uptake of Digital First initiatives, and engage borough commissioning teams, partners, patient representatives and stakeholders within the ICS to support the digital transformation programmes. In partnership with NHS England, ensure all programmes use best practice, with robust programme planning, evaluation, communications, procurement and contract regulations, risk assessments and outcomes.
It is expected that the specific programme within this broad area will change over time as the portfolio of work changes.
Please also refer to the Generic Job Description & Personal Specification for this Band
Key Duties and Responsibilities
The post holder will:
Overseeing the transformation of NW Londons digital system by harnessing innovative technologies and mobilising Online Consultation and telephony models to simplify patient access to the most appropriate clinical care settings;
Lead on delivering online consultation across NWL ICS ensuring they are planned, managed and evaluated in a timely and effective way to ensure high quality of delivery across the portfolio;
Continuously support Online Consultation and Digital Access uptake within the local landscape, by providing patients with consistency across the NWL footprint;
Take responsibility for identifying and reporting on risks and issues, planning and executing mitigating actions to resolve, where required;
Take responsibility for the accuracy, reliability and appropriateness of data, ensuring quality decisions using evidential backing;
Lead on the analysis and reporting of specific target areas as agreed by programme governance;
Supporting the Head of Digital First and Director of Programmes in the production of strategic reports and briefings for the projects Senior Responsible Officer, Clinical Leads, Primary Care Boroughs, NHS England (London), and other stakeholders as appropriate;
Assisting the Head of Digital First and Director of Programmes in the development of the team and the setting of its strategic direction, identifying future opportunities for pan-London projects as they arise.
As and where agree, deputising for the Head of Digital First to ensure high quality of delivery across their portfolio of projects during absence;
Producing & managing project plans, RAID Logs and roll-out schedules for all allocated projects to ensure milestones are met within agreed timescales;
Submitting accurate monthly or weekly project highlight reports, clearly highlighting progress and any blockers;
Update Finance department with all new account information and finance related decisions, seeking permissions as per previously agreed tolerance thresholds;
Devise and distribute work packages to implementation consultants;
Attending all project update and Board meetings where required;
Understanding and input into the full project life cycle and tender process (Handover from pre-sales to project inception through to closure and BAU); and
Pro-actively monitor project progress using standardized methodology to identify issues and risks and take pre-emptive action to mitigate.
Build and manage relationships with Primary Care Boroughs and GPs, understanding the nuances in how different areas operate.
Developing specifications for new technologies, working with GPs and patients to ensure that meet the needs of the local patient population
Develop patient networks across NWL and run a series of patients workshops to understand how digital access could be improved to be more inclusive to all patient groups.
Share retrospective learning with the digital first team from good practice to areas of improvement
Functional Responsibilities
Operational FocusFinancial and Physical Resources:
Manage a delegated budget that will vary according to the nature of the project, and monitoring pay and non-pay costs to ensure that expenditure remains within budget
Support the commissioning and procurement of products, equipment, services, systems and facilities, as required for the delivery of the project in a way that is compliant with standing orders and standing financial instructions in the discharge of this responsibility, referring to the Finance department for advice, where required
Staff Management
Work in a matrix management style and foster close working relations with other managers within the ICS and the wider Digital Transformation Regional Programme
Information Management
Develop, implement, monitor and evaluate project/programme information management systems for allocated projects ensuring they are fit for purpose to a range of audiences
Work with members of the project team to develop, refine and implement project data collection systems that will provide accurate and timely data
Maintain databases required by the project/programme
Contribute to the wider review and development of existing project information management systems to ensure an integrated approach to project/programme management
Policy and Service Development
Adapt local plans and priorities in line with national guidance, protocols and priorities, taking a keen interest in the political environment and the impact this has on programmes in London.
Interpret data from various sources, including national guidance, to inform the development of project documentation, such as a comprehensive pan-London case for change
Identify of the accurate and reliable evidence relevant to the project from the large amount of complex information available from sources such as the academic literature and NHS information systems such as HES and SUS
Interpret information provided by stakeholders such as clinical experts and patient representatives, exercising judgement over the information received and challenging the reliability of the source as appropriate
Work with members of the project team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions
Participate in relevant external working groups to provide project advice, expertise and support and sharing best practice across external organisations
Key Working Relationships
Act as the bridge between senior management/key stakeholders and NHS Project teams to successfully deploy and deliver Dictate IT Products/Services from Project Inception to Project closure
Work and engage constructively with a wide range of internal and external stakeholders on a range of complex issues including the development of a new model of care for services for a particular population group
Build key relationships, manage stakeholders and maintain networks internally and externally to ensure the delivery of the project
Communicate complex information and issues to a wide range of internal and external stakeholders, persuading them of the need for change and influencing their decision-making when appropriate using tact and diplomacy
Translate information into clear and appropriate formats, such as written documents or graphical representations to ensure understanding across a range of audiences
Act as source of specialist knowledge on a dedicated project or projects, preparing briefings for senior management and external partners as well as contributing expertise to media briefings
Other
This post is subject to the terms and conditions of employment of NHS North West London ICB.
This is not an exhaustive list of duties and the post holder is required to undertake any other duties commensurate with the grade and in line with the requirement of this post.
All staff must comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability.
Mandatory Safeguarding Training
In addition to completing the NHS NWL mandatory training modules the post holder will be required complete the following:
Safeguarding Children Level 1
Safeguarding Adults - Level 1
Key Working Relationships
Be expected to understand the enabler requirements for the programme, this would include consideration of IT as well as others such as workforce issues.
Professional Development
You should take ownership over and pursue a programme of continuous professional development, attending relevant training and courses.
