Job summary
Help give Harrow residents a voice in health services
We work with people who live and work in North West London to plan and improve health and care services. We have an annual budget of £6 billion and serve a diverse population of 2.1m residents. We are here to help local people live healthier lives, improve the quality of healthcare, reduce inequalities and make sure the NHS makes best use of resources.
We are now looking to recruit a community engagement specialist to work with residents and communities in the London borough of Harrow, while operating as part of a North West London- wide Communications and Involvement team. You will report to a Senior Involvement Manager and work alongside a team of public involvement specialists covering neighbouring boroughs.
You will have prior experience of working with the public on healthcare or in a related field, an understanding of how to engage and mobilise communities that have sometimes been poorly reached and served in the past and a passion for turning insights from the public into tangible changes to benefit local residents and patients.
Our Communications and Involvement team provides expert community engagement and communications support to our strategic programmes to improve healthcare and to our borough teams. We are a busy, proactive and friendly team with a strong focus on improving health outcomes and experience for local people.
Main duties of the job
The primary aims of this role are to:
Develop and deliver effective community engagement to support ICB and ICS priorities
Support the borough to meet their statutory duties under the Equality Act, Public Sector Equality Duty and the duty to involve.
Align resident and community engagement fully with relevant communication and stakeholder activity to make sure our work is as effective and timely as possible.
Support the ICB and ICS in working with local people and communities to ensure the resident voice is able to influence North West London healthcare priorities and service change programmes.
Work with residents and communities in their borough and across North West London and support production of insight reports setting out what our residents and communities are telling us.
Work in partnership with the local authority, Healthwatch and the voluntary sector in their borough to reach and share insights from local communities.
Align delivery of core co-design and involvement projects with core ICB and ICS priorities, and play a leading role in the delivery of these projects.
Develop and strengthen the ICB's presence as a strategic deliverer of community involvement work, across key borough-based stakeholders and the voluntary sector.
Foster strong relationships with local authority and NHS partners, borough-based partnership teams and the community and voluntary sector and Healthwatch in their borough.
Manage relationships with local residents, communities and patients.
About us
NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea and Westminster.The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHSprovider Trusts, GPs and voluntary and community organisations, we plan and allocate NHS resource to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services and community care.
Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them take greater care of their own health to ensure they live longer, healthier lives.
To do this we will:improve outcomes in population health and healthcarereduce inequalities in health outcomes, experience, and accessenhance productivity and better value for moneysupport broader social and economic development within our area.We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.
Job description
Job responsibilities
For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert
Job description
Job responsibilities
For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert
Person Specification
Knowledge training and experience
Essential
- Equivalent experience at this level in the NHS, social care, independent sector
- Experience of engaging with the community
- First level degree or equivalent professional qualification
- Experience of developing and implementing community engagement strategies
- Experience of organising different events/coordinating projects
- Experience in working in partnership with 'hard to reach' groups
- Experience of working with voluntary sector or community groups
- Experience of driving innovation in engagement activity
- Understanding of research methodology, particularly surveys and focus groups
- Awareness of and commitment to best practice public consultation, involvement and engagement
- An understanding of the Public Sector Equality Duty, the Equality Act 2010, consultation law and the Health and Social Care Act 2012
Desirable
- Experience of working in the NHS
- Experience of engaging with patients on healthcare
- An understanding of the North West London NHS landscape
- Experience of managing risks and reporting
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Experience of managing a team without direct line management
Skills
Essential
- Excellent written and oral communication skills
- Flexible approach, comfortable with changing or ambiguous situations
- Able to provide, receive and manage highly complex, sensitive or contentious information
- Understanding of equality and diversity issues associated with public involvement, including relevant legislation
- Able to present confidently to diverse groups of stakeholders and staff, including leading and chairing discussions
- An understanding of the support and communication needs of the diverse range of people who use health and care services, including understanding barriers to participation
- Confident in advising senior staff and stakeholders on consultation, involvement and engagement
- Empathetic with outstanding listening skills
- Able to measure and record public engagement activity
- Able to work to deadlines, and respond quickly to changes in priorities and objectives
- Strong facilitation and meeting management skills
- Able to work equally well autonomously or with others
Equality and Diversity
Essential
- The promotion of equality of opportunity and good working relations (providing practical leadership)
Other
Desirable
- Experience of managing a team without direct line management
Person Specification
Knowledge training and experience
Essential
- Equivalent experience at this level in the NHS, social care, independent sector
- Experience of engaging with the community
- First level degree or equivalent professional qualification
- Experience of developing and implementing community engagement strategies
- Experience of organising different events/coordinating projects
- Experience in working in partnership with 'hard to reach' groups
- Experience of working with voluntary sector or community groups
- Experience of driving innovation in engagement activity
- Understanding of research methodology, particularly surveys and focus groups
- Awareness of and commitment to best practice public consultation, involvement and engagement
- An understanding of the Public Sector Equality Duty, the Equality Act 2010, consultation law and the Health and Social Care Act 2012
Desirable
- Experience of working in the NHS
- Experience of engaging with patients on healthcare
- An understanding of the North West London NHS landscape
- Experience of managing risks and reporting
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
- Experience of managing a team without direct line management
Skills
Essential
- Excellent written and oral communication skills
- Flexible approach, comfortable with changing or ambiguous situations
- Able to provide, receive and manage highly complex, sensitive or contentious information
- Understanding of equality and diversity issues associated with public involvement, including relevant legislation
- Able to present confidently to diverse groups of stakeholders and staff, including leading and chairing discussions
- An understanding of the support and communication needs of the diverse range of people who use health and care services, including understanding barriers to participation
- Confident in advising senior staff and stakeholders on consultation, involvement and engagement
- Empathetic with outstanding listening skills
- Able to measure and record public engagement activity
- Able to work to deadlines, and respond quickly to changes in priorities and objectives
- Strong facilitation and meeting management skills
- Able to work equally well autonomously or with others
Equality and Diversity
Essential
- The promotion of equality of opportunity and good working relations (providing practical leadership)
Other
Desirable
- Experience of managing a team without direct line management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
