NHS Suffolk and North East Essex ICB

MASH Health Research Business Officer

The closing date is 15 March 2026

Job summary

**Internal Norfolk and Suffolk ICB staff only**

An exciting opportunity has arisen for a Band 3 Health research officer to join us within the MASH Health Team. We are offering a 37.5-hour a week substantive contract.

The Suffolk MASH makes decisions about next steps when a concern is raised about a child or adult who is reported to be at risk of harm, abuse, or neglect. It is based in Ipswich. Suffolk MASH is Multi- agency with Health being one of the teams.

Suffolk MASH receives and processes all safeguarding referrals of children and adults at risk of harm and abuse.

Because of the sensitive nature of this work a DBS check will be required.

Please be aware that this team may transition to a provider in the future.

We are looking for an experienced motivated and adaptable administrative professional to offer administrative support services to MASH Health and the wider health community.

The successful candidate would contribute to an efficient, effective Multi Agency Safeguarding Hub, supporting the MASH health team and other professionals in undertaking their responsibilities.

The successful candidate will be exposed to reading some distressing material, being able to recognize your own reactions and gaining support from the team is vital.

The successful candidate would be joining a team of experienced Health Research Officers.

Main duties of the job

To contribute to an efficient, effective Multi Agency Safeguarding Hub and to support the Specialist Health Practitioners in undertaking their responsibilities.

To provide and coordinate administrative services.

Supporting the team with the management of projects including Initial Child Protection (ICPC) Reports, gathering information and undertaking enquires as and when is necessary for the head of department, teams and the department.

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.

Participate in relevant internal and external working groups/projects, services and initiatives to provide, information and analytical advice and expertise.

About us

The NHS Suffolk and North-East Essex Integrated Care Board (ICB) plans and buys healthcare services for our population. This function is commonly referred to as commissioning. To do this, we work within a budget of around £2.7 billion, which is set by NHS England, and work closely with local government and the NHS providers in our area. Our performance is judged by how well our local health and care system as a whole is working, including the health outcomes of our communities.

The ICB has delegated some authority to the three health and wellbeing alliances that operate in Suffolk and North-East Essex to act on its behalf. This is to ensure that the needs of smaller, local areas are addressed.

The ICB remains accountable for all of its functions, including those it has delegated. Local residents have a big role to play in the operation of the ICB. We rely on the experiences and perspectives of our communities to help shape our decision-making.

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year AfC 25/26

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9710-ICB486

Job locations

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX


Landmark House

4 Egerton Road

Ipswich

IP1 5PB


Job description

Job responsibilities

This job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines

Job description

Job responsibilities

This job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines

Person Specification

Autonomy

Essential

  • Able to work on own initiative, organising and prioritising team and own workload to set deadlines
  • Be able to recognise own and others stress responses

Experience

Essential

  • Demonstrable experience of working in an administrative environment and working with computerised data systems.
  • Working knowledge of Microsoft Office including Word and Excel

Desirable

  • Experience of working in a health care environment
  • Awareness of a range of Health and /or social care Services provisions
  • Working knowledge of using client centre IT systems including SystmOne and Liquid Logic
  • Knowledge of NHS issues
  • Understanding of Data Protection legislation

Equality & Diversity

Essential

  • Understand of and commitment to equality of opportunity and good working relationships

Other

Essential

  • An ability to maintain confidentiality and trust
  • Good time keeping
  • Flexible approach to work

Desirable

  • May be required to travel to ICB Offices and other venues within the ICB area

Communication Skills

Essential

  • Clear communicator with good writing, data entry and telephone skills
  • Ability to work effectively as part of a team
  • Problem solving skills

Qualifications

Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Person Specification

Autonomy

Essential

  • Able to work on own initiative, organising and prioritising team and own workload to set deadlines
  • Be able to recognise own and others stress responses

Experience

Essential

  • Demonstrable experience of working in an administrative environment and working with computerised data systems.
  • Working knowledge of Microsoft Office including Word and Excel

Desirable

  • Experience of working in a health care environment
  • Awareness of a range of Health and /or social care Services provisions
  • Working knowledge of using client centre IT systems including SystmOne and Liquid Logic
  • Knowledge of NHS issues
  • Understanding of Data Protection legislation

Equality & Diversity

Essential

  • Understand of and commitment to equality of opportunity and good working relationships

Other

Essential

  • An ability to maintain confidentiality and trust
  • Good time keeping
  • Flexible approach to work

Desirable

  • May be required to travel to ICB Offices and other venues within the ICB area

Communication Skills

Essential

  • Clear communicator with good writing, data entry and telephone skills
  • Ability to work effectively as part of a team
  • Problem solving skills

Qualifications

Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Suffolk and North East Essex ICB

Address

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX


Employer's website

https://suffolkandnortheastessex.icb.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

NHS Suffolk and North East Essex ICB

Address

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX


Employer's website

https://suffolkandnortheastessex.icb.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Details

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year AfC 25/26

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9710-ICB486

Job locations

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX


Landmark House

4 Egerton Road

Ipswich

IP1 5PB


Supporting documents

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