Job summary
We
are looking to recruit to a part time Quality Support Officer role, to provide
administration and programme support, during core office hours, to the ICB
Clinical Quality Lead in North East Essex and to support generally within the
wider nursing and quality team.
The role
includes a range of routine tasks alongside the requirement to respond to
changing needs of the team and support the reactive demands of the services the
team supports. An ability to effectively manage your time and prioritise tasks
in response to changing demands is essential. In addition, the successful
candidate will demonstrate a passion and drive for improving patient experience
and patient safety and will have a patient centred focus at all times. We are
looking for someone who can work autonomously and is keen to develop their
skills.
If you have a
patient centred approach and can demonstrate a passion and drive for improving
patient safety and patient experience, our supportive and committed team look
forward to hearing from you.
Main duties of the job
Prepare reports to reflect the programmes of
work, reporting and escalating exceptions where identified and as required
Support the quality team in keeping up to date
with best practice/new guidance etc using NHS Futures/benchmarking and horizon
scanning
Facilitate and actively support projects with
the use of quality improvement methodology and tools
Support emerging project work with population
health management data and project management where required
Organise and plan the Alliance Quality Groups
(AQG) and support the AQG chair with the agenda, minutes/notes etc
Escalate any areas of concern, emerging issues
and risks to the appropriate clinical quality lead
Assist with the collaborative review and
monitoring of assurance provided by System Partners in relation to their
compliance with relevant quality standards
Receive, review, interpret and articulate to
others complex information pertaining to QI and Power BI data including
qualitative & quantitative data
Gather and evaluate data for patterns and
trends; discovering the root causes for specific areas of both high quality
care and poor performance
About us
The NHS Suffolk and North-East Essex Integrated Care Board
(ICB) plans and buys healthcare services for our population. This function is
commonly referred to as commissioning.
To do this, we work within a budget of around
£1.5 billion, which is set by NHS England, and work closely with local
government and the NHS providers in our area. Our performance is judged by how
well our local health and care system as a whole is working, including the
health outcomes of our communities.
The ICB has delegated some authority to the three
health and wellbeing alliances that operate in Suffolk and North-East Essex to
act on its behalf. This is to ensure that the needs of smaller, local areas are
addressed.
The ICB remains accountable for all of its functions, including
those it has delegated.
Local residents have a big role to play in the
operation of the ICB. We rely on the experiences and perspectives of our
communities to help shape our decision-making.
Job description
Job responsibilities
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Knowledge
Essential
- Knowledge of Microsoft Windows and MS Office applications e.g. Word, Excel, PowerPoint, Outlook, MS Teams and Access.
- Understanding of clinical quality and the impacts of this on people and systems.
Desirable
- Understanding of recent changes in the NHS, particularly in areas associated with quality improvement.
Qualifications
Essential
- First level degree in a relevant subject; or knowledge and experience gained within a relevant role.
- A willingness to undergo training and development relevant to the job.
Desirable
- Project management qualification
Experience
Essential
- Previous NHS experience and/or good understanding of the NHS.
- Experience of producing written formal reports.
- Experience of managing multiple workstreams.
- Experience of producing verbal and written presentations.
- Experience of undertaking data analysis.
- Experience of presenting data/information to others in a coherent and concise style.
Skills
Essential
- Good communication and interpersonal skills (written & oral).
- Data Information and analytical skills: ability to analyse numerical and written data
- Ability to work independently using own initiative and effectively within different teams.
- Advanced keyboard skills, use of a range of software
- Excellent time management skills with the ability to re-prioritise where necessary and meet deadlines
- Ability to work in a confidential and sensitive manner.
- Accuracy and attention to detail
- Competent at using Microsoft Office software, including Word, Excel, PowerPoint, MS Teams, SharePoint and Outlook.
Desirable
Personal Attributes
Essential
- Flexible and adaptable approach to work.
- Motivated and enthusiastic.
- Develop skills/knowledge to meet the changing needs of service.
- Works well with others, listens, involves, respects and learns from the contribution of others.
- Demonstrable commitment to partnership working with a range of external organisations
Person Specification
Knowledge
Essential
- Knowledge of Microsoft Windows and MS Office applications e.g. Word, Excel, PowerPoint, Outlook, MS Teams and Access.
- Understanding of clinical quality and the impacts of this on people and systems.
Desirable
- Understanding of recent changes in the NHS, particularly in areas associated with quality improvement.
Qualifications
Essential
- First level degree in a relevant subject; or knowledge and experience gained within a relevant role.
- A willingness to undergo training and development relevant to the job.
Desirable
- Project management qualification
Experience
Essential
- Previous NHS experience and/or good understanding of the NHS.
- Experience of producing written formal reports.
- Experience of managing multiple workstreams.
- Experience of producing verbal and written presentations.
- Experience of undertaking data analysis.
- Experience of presenting data/information to others in a coherent and concise style.
Skills
Essential
- Good communication and interpersonal skills (written & oral).
- Data Information and analytical skills: ability to analyse numerical and written data
- Ability to work independently using own initiative and effectively within different teams.
- Advanced keyboard skills, use of a range of software
- Excellent time management skills with the ability to re-prioritise where necessary and meet deadlines
- Ability to work in a confidential and sensitive manner.
- Accuracy and attention to detail
- Competent at using Microsoft Office software, including Word, Excel, PowerPoint, MS Teams, SharePoint and Outlook.
Desirable
Personal Attributes
Essential
- Flexible and adaptable approach to work.
- Motivated and enthusiastic.
- Develop skills/knowledge to meet the changing needs of service.
- Works well with others, listens, involves, respects and learns from the contribution of others.
- Demonstrable commitment to partnership working with a range of external organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
