Job summary
We
are looking for a CHC Process Assistant to join our fantastic expanding team
SNEE ICB have exciting opportunities for Administrators to work
within our NHS Continuing Healthcare Team. The roles will involve providing general
administrative support to our clinical teams, to include producing routine
letters, booking appointments and dealing with general queries, obtaining and
inputting confidential information on a database, maintaining accurate records
(including electronic records) and archiving.
You will be part of a wider team of administrators and Nurses supporting
the delivery of the NHS Continuing Healthcare service across SNEE ICB.
We are a forward
thinking, motivated, friendly and award-winning team, and are looking for
equally enthusiastic and confident administrators who would like to join us.
You will work closely with colleagues in other organisations such
as the Local Authority, and care providers and will build professional
relationships to improve patient experience.
You will also have regular telephone contact with members of the public.
These roles are challenging but rewarding and offer the opportunity
to further develop skills.
Previous experience of NHS Continuing Healthcare is not essential
however, you should have experience in general administration.
Main duties of the job
To assist with the management of all incoming and outgoing correspondence for the Continuing Healthcare office, to support the nurse assessors, clinical leads and lead nurses as required.
To implement and maintain effective manual and electronic filing systems.
To communicate effectively and sensitively with the general public and all Healthcare and allied professionals.
Organise and plan the diary commitments of the clinical team.
To be responsible for the processing of referrals for CHC assessment (including requests for completion of checklists).
To be responsible for the data entry and maintenance of databases.
Filing, printing, photocopying, scanning and maintaining all necessary paperwork as required.
To work flexibly to ensure all deadlines are met across the ICB Continuing Healthcare Team, this may require covering different functions and locations as required.
About us
The NHS Suffolk and North-East Essex Integrated Care Board
(ICB) plans and buys healthcare services for our population. This function is
commonly referred to as commissioning.
To do this, we work within a budget of around
£1.5 billion, which is set by NHS England, and work closely with local
government and the NHS providers in our area. Our performance is judged by how
well our local health and care system as a whole is working, including the
health outcomes of our communities.
The ICB has delegated some authority to the three
health and wellbeing alliances that operate in Suffolk and North-East Essex to
act on its behalf. This is to ensure that the needs of smaller, local areas are
addressed.
The ICB remains accountable for all of its functions, including
those it has delegated.
Local residents have a big role to play in the
operation of the ICB. We rely on the experiences and perspectives of our
communities to help shape our decision-making.
Job description
Job responsibilities
To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Autonomy
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
Skills
Essential
- Skills for communication on complex information and administrative matters.
- Problem solving skills and ability to respond to sudden unexpected demands.
- To plan, organise and co- ordinate work under own initiative.
- To work effectively without
- Supervision.
- To work as part of the team.
- To deal effectively with a range of callers in differing situations.
- Accurate typing skills.
- Effective communication skills.
- Advanced keyboard skills, use of a range of software.
Desirable
- Excellent time management skills with the ability to re-prioritise
Knowledge, Training and Experience
Essential
- Education to GCSE/equivalent level
- ECDL, or willingness to undertake training with one year of appointment
- Good standard of computer skills to RSA III or equivalent
- Experience of working as an administrator.
- Experience of working in a busy office environment.
Desirable
- Working in or a with Primary Care organisations
- Basic knowledge of NHS Continuing Healthcare framework.
- Minute taking skills.
Person Specification
Autonomy
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
Skills
Essential
- Skills for communication on complex information and administrative matters.
- Problem solving skills and ability to respond to sudden unexpected demands.
- To plan, organise and co- ordinate work under own initiative.
- To work effectively without
- Supervision.
- To work as part of the team.
- To deal effectively with a range of callers in differing situations.
- Accurate typing skills.
- Effective communication skills.
- Advanced keyboard skills, use of a range of software.
Desirable
- Excellent time management skills with the ability to re-prioritise
Knowledge, Training and Experience
Essential
- Education to GCSE/equivalent level
- ECDL, or willingness to undertake training with one year of appointment
- Good standard of computer skills to RSA III or equivalent
- Experience of working as an administrator.
- Experience of working in a busy office environment.
Desirable
- Working in or a with Primary Care organisations
- Basic knowledge of NHS Continuing Healthcare framework.
- Minute taking skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
