Job summary
This is a key role in supporting the operational
delivery of our system operations centre. You will directly support the duty
lead in a proactive approach to managing urgent and emergency care for patients
across Suffolk & North East Essex. This role provides an excellent
opportunity to gain experience of a wide area of health and care.
Candidates will need to be organised, able
to solve problems and work to tight deadlines whilst maintaining accuracy and
attention to detail.Excellent communication skills and a friendly,
approachable nature are essential for this role as you will have lots of
contact with system providers.
The system operations centre coordinates the
Integrated Care Systems response to system pressures includinghospital
bed pressures and queuing ambulances at busy emergency departments across the
region in order to improve system working and performance. It provides a clear
point of contact in hours as the centre for operational understanding and
management of system pressures and actions.
As part of the operations directorate you will
work across 7 days (rota pattern with maximum of 4 days in any 7 day period)
covering 8am-6pm, to include weekend working enhancements to your pay
(1:3 weekends).
Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB ,prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.
Main duties of the job
Follow
standard operating procedures for the Operations Hub to enable a universal way
of workingthroughout
the team. Work collaboratively with the wider team to develop and update the
Operations Hub standard operating procedures as required.
Ensure there
is utilisation of a consistent format for key briefings and maintain effective
andaccessible information systems
Provide accurate records of meetings and update logs. Manage actions
from meetings that areassigned
to the Operations Hub, briefing colleagues on required actions to be completed,
securing updates to ensure actions are completed in a required timeframe and to
accurate and appropriate
professional standards.
Responsible
for scheduling meetings including booking venues for events and sourcing
materialsrequired.
Work with the
operational hub team to ensure all meetings are supported appropriately for theOperations Hub, Escalation Team and EPRR.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
This is a position that provides effective and
efficient support to the System Coordination Centre both in and out of hours
and is the key point of contact for colleagues on daily operational issues as
the team supports all providers across the health and care system in a
proactive and reactive way.
This
position takes a key role in data collection and information from health and
care providers to enable timely and accurate data visibility.
If you have good administrative skills,
work well within a team and are keen to progress to more hands-on support this
may be the opportunity for you. This role is uniquely placed to provide you
with valuable system and operational insight across multiple organisations of
health and care and has close links to our resilience (emergency) planning team.
Key tasks include receiving system updates and
escalations, supporting the hub lead to take actions whilst monitoring
operational metrics, sourcing data and providing reports. Proactively
highlighting issues and supporting resolutions
To provide
effective and efficient support to the operational hub both in and out of hours
Support
liaison with professional partners to ensure effective delivery of operational
hub functions
Support
information and data collection from health and care providers to enable timely
and accurate data visibility
Job description
Job responsibilities
This is a position that provides effective and
efficient support to the System Coordination Centre both in and out of hours
and is the key point of contact for colleagues on daily operational issues as
the team supports all providers across the health and care system in a
proactive and reactive way.
This
position takes a key role in data collection and information from health and
care providers to enable timely and accurate data visibility.
If you have good administrative skills,
work well within a team and are keen to progress to more hands-on support this
may be the opportunity for you. This role is uniquely placed to provide you
with valuable system and operational insight across multiple organisations of
health and care and has close links to our resilience (emergency) planning team.
Key tasks include receiving system updates and
escalations, supporting the hub lead to take actions whilst monitoring
operational metrics, sourcing data and providing reports. Proactively
highlighting issues and supporting resolutions
To provide
effective and efficient support to the operational hub both in and out of hours
Support
liaison with professional partners to ensure effective delivery of operational
hub functions
Support
information and data collection from health and care providers to enable timely
and accurate data visibility
Person Specification
Qualifications
Essential
- Level 2 Maths and English
- Trained Loggist or to be trained as a Loggist
Experience
Essential
- Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained
- Excellent time management skills with ability to reprioritise
- Problem solving skills and ability to respond to sudden unexpected demands
- Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Experienced at minuting system wide meetings
- Knowledge of the current Health and Care system
- Experience of successfully operating in a politically sensitive environment
- Experience of communicating with members of the public in a patient or customer facing context
Other
Essential
- Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role
- Willingness to work out of hours as part of the Operations Hub rota
Skills & Abilities
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent communication skills both written and verbal
- Formal minute taking skills
- Ability to foster good working relationships
- Intermediate skills in using Microsoft 365 products
- Ability to prioritise and respond flexibly to frequent changing demands
- Ability to manage and deliver to deadlines and within resources
- Ability to attend meetings and process correspondence containing highly sensitive information
Personal Attributes
Essential
- Team player
- Highly motivated, resourceful and proactive approach
- Ability to work under pressure and within a busy and challenging environment
Person Specification
Qualifications
Essential
- Level 2 Maths and English
- Trained Loggist or to be trained as a Loggist
Experience
Essential
- Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained
- Excellent time management skills with ability to reprioritise
- Problem solving skills and ability to respond to sudden unexpected demands
- Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Experienced at minuting system wide meetings
- Knowledge of the current Health and Care system
- Experience of successfully operating in a politically sensitive environment
- Experience of communicating with members of the public in a patient or customer facing context
Other
Essential
- Ability to travel routinely within the Suffolk and North East Essex and to travel outside the region, as required, for the role
- Willingness to work out of hours as part of the Operations Hub rota
Skills & Abilities
Essential
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent communication skills both written and verbal
- Formal minute taking skills
- Ability to foster good working relationships
- Intermediate skills in using Microsoft 365 products
- Ability to prioritise and respond flexibly to frequent changing demands
- Ability to manage and deliver to deadlines and within resources
- Ability to attend meetings and process correspondence containing highly sensitive information
Personal Attributes
Essential
- Team player
- Highly motivated, resourceful and proactive approach
- Ability to work under pressure and within a busy and challenging environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
