Job summary
Suffolk and
North East Essex ICB have an exciting opportunity for a 12-month fixed term
Commissioning Placement Officer to work within our NHS Continuing Healthcare
Team.
The role will
be part of a dedicated Commissioning Team whose
purpose is commissioning care for people with varied physical, emotional and
mental health needs, who are eligible for NHS Continuing Healthcare
funding. This includes care for people
at the end of their lives.
The
post holder will directly commission care for people including those living in
their own home and care home placements under the guidance of clinicians.
The role will involve having a proactive and compassionate approach and
engaging directly with people with health and care needs. You will be required
to liaise with care providers, local acute hospitals, community services and
voluntary organisations daily.
The
role will require the successful individual to have excellent communication and
organisational skills, to be resilient, work at pace, and thrive under
pressure. It also requires good negotiation skills, accurate record-keeping
skills, and an agile response to deadlines.
Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB (due to end in Summer 2024), prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.
Main duties of the job
To
ensure that all commissioning requests are actioned within agreed timeframes.
To
source placements/packages of care according to individual needs and current ICB
policies including negotiation of costs directly with providers
To
ensure the efficient use of contracted and approved providers.
To
monitor market sectors, providing the necessary information and evidence to
enable clinicians to maintain market intelligence.
Negotiate
spot purchases for a care package where the need cannot be met through the
usual contracts.
Ensure
that all financial approval processes are adhered to in accordance with the
Financial Approval Panel terms of reference, as required to meet the ICB
financial governance and audit measures.
To
ensure that Service Level Agreements (SLA) are completed for all commissioned
care packages/placements.
Ensure
that all patient related actions are recorded in the patient management
information system in a timely manner.
Ensure
that the most up-to-date registers and databases of providers are used.
Identify
and respond to urgent or critical situations referred, by liaising with clinicians
and providers and finding a solution appropriate to the needs of the patient
Support
clinicians by undertaking duties under guidance including attendance at daily
telephone conference calls with system partners to support patient flow.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
To work in collaboration with clinicians, to review, verify and arrange Placements, Support Services and Support Packages that deliver the specified requirements for those eligible for NHS Continuing Healthcare funding. Ensure that all requests for a service or support package identified by clinicians within the NHS Continuing Healthcare team are placed adhering to service specification standards.
The Administrator will provide a full and comprehensive administrative support to the NHS Continuing Healthcare (CHC) team, in the implementation of the National Framework to support the CHC nursing team to enable them to carry out their work effectively and all aspects of their respective roles within the ICB.
The role requires a highly motivated and enthusiastic individual to provide administrative services including the organisation and co-ordination of meetings, minute taking and disseminating information to a range of internal and external contacts and taking appropriate follow-up action as required.
The ability to manage emotive and sensitive issues and conversations with tact and diplomacy is essential as at times both patients and carers may be distressed. Managing difficult conversations can be both challenging and rewarding in our person-centered service requiring an understanding and compassion for people at a difficult time in their lives.
You will need to have demonstrable IT skills, including Microsoft Excel, Word, Teams and Outlook and will receive in-house training on how to use a clinical system for recording patient information.
The successful candidate will be part of a team where the focus is on continuous improvement to ensure we deliver high standards and work productively to deliver quality, timely services to our patients.
You will be supported by a dynamic team of commissioners led by experienced nurses.
Job description
Job responsibilities
To work in collaboration with clinicians, to review, verify and arrange Placements, Support Services and Support Packages that deliver the specified requirements for those eligible for NHS Continuing Healthcare funding. Ensure that all requests for a service or support package identified by clinicians within the NHS Continuing Healthcare team are placed adhering to service specification standards.
The Administrator will provide a full and comprehensive administrative support to the NHS Continuing Healthcare (CHC) team, in the implementation of the National Framework to support the CHC nursing team to enable them to carry out their work effectively and all aspects of their respective roles within the ICB.
The role requires a highly motivated and enthusiastic individual to provide administrative services including the organisation and co-ordination of meetings, minute taking and disseminating information to a range of internal and external contacts and taking appropriate follow-up action as required.
The ability to manage emotive and sensitive issues and conversations with tact and diplomacy is essential as at times both patients and carers may be distressed. Managing difficult conversations can be both challenging and rewarding in our person-centered service requiring an understanding and compassion for people at a difficult time in their lives.
You will need to have demonstrable IT skills, including Microsoft Excel, Word, Teams and Outlook and will receive in-house training on how to use a clinical system for recording patient information.
The successful candidate will be part of a team where the focus is on continuous improvement to ensure we deliver high standards and work productively to deliver quality, timely services to our patients.
You will be supported by a dynamic team of commissioners led by experienced nurses.
Person Specification
Skills & Abilities
Essential
- To plan, organise and co-ordinate work under own initiative
- To work effectively without supervision
- To work as part of the Team
- To deal effectively with a range of callers in differing situations
- To work at pace where priorities change at short notice
- Accuracy and attention to detail.
- Professional communication skills in dealings with businesses and colleagues by telephone and in writing including ability to deal with difficult customers in a tactful and professional manner.
- Ability to work on own initiative
- Ability to analyse range of facts and make judgements to highlight potential problems.
Desirable
- High level of emotional resilience
Personal Attributes
Essential
- To be able to demonstrate commitment to develop own skills and knowledge and provide information to others to help their development
- Able to concentrate on specific and detailed matters, whilst dealing with unplanned interruptions
- Friendly professional persona
- Willingness to learn/adapt as the team expands
- Good time management
- Works well within a team
- Values integrity, fairness, passion, openness, honesty, mutual respect and challenge
Other
Essential
- Confident and resilient
- Responsive to change
Qualifications
Essential
- Education to GSCE/equivalent level.
- Proven skills in all Microsoft programmes.
- Good standard of computer skills to RSA III or equivalent.
- NVQ level 3 in administration/Customer Care or a willingness to work towards
Experience
Essential
- Significant administrative experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and with sensitive and confidential information
- Experience of working in a busy office environment
- Basic knowledge of NHS Continuing Healthcare framework.
- Practical experience of Microsoft Office software
- Current administrative experience including typing, data input and letter writing
- Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
Desirable
- Knowledge of NHS processes and procedures, patient safety processes and care/quality standards.
- Practical knowledge of full range of administrative systems (paper and IT)
- Knowledge of Health & Care
- Previous experience of working in an NHS setting.
- Experience in coaching or supervising new or less experienced employees.
Person Specification
Skills & Abilities
Essential
- To plan, organise and co-ordinate work under own initiative
- To work effectively without supervision
- To work as part of the Team
- To deal effectively with a range of callers in differing situations
- To work at pace where priorities change at short notice
- Accuracy and attention to detail.
- Professional communication skills in dealings with businesses and colleagues by telephone and in writing including ability to deal with difficult customers in a tactful and professional manner.
- Ability to work on own initiative
- Ability to analyse range of facts and make judgements to highlight potential problems.
Desirable
- High level of emotional resilience
Personal Attributes
Essential
- To be able to demonstrate commitment to develop own skills and knowledge and provide information to others to help their development
- Able to concentrate on specific and detailed matters, whilst dealing with unplanned interruptions
- Friendly professional persona
- Willingness to learn/adapt as the team expands
- Good time management
- Works well within a team
- Values integrity, fairness, passion, openness, honesty, mutual respect and challenge
Other
Essential
- Confident and resilient
- Responsive to change
Qualifications
Essential
- Education to GSCE/equivalent level.
- Proven skills in all Microsoft programmes.
- Good standard of computer skills to RSA III or equivalent.
- NVQ level 3 in administration/Customer Care or a willingness to work towards
Experience
Essential
- Significant administrative experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and with sensitive and confidential information
- Experience of working in a busy office environment
- Basic knowledge of NHS Continuing Healthcare framework.
- Practical experience of Microsoft Office software
- Current administrative experience including typing, data input and letter writing
- Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
Desirable
- Knowledge of NHS processes and procedures, patient safety processes and care/quality standards.
- Practical knowledge of full range of administrative systems (paper and IT)
- Knowledge of Health & Care
- Previous experience of working in an NHS setting.
- Experience in coaching or supervising new or less experienced employees.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
