Job summary
The Suffolk and
North East Essex ICB are looking for a Clinical Systems Manager to work
within the Digital and IT team.
The postholder will be highly visible, ensuring stakeholders and digital primary care users
are actively involved and informed in the delivery of Digital and IT services
and the wider system Digital Primary Care Strategy.
We are investing
significantly to level up digital maturity and are keen to ensure we work with
Primary Care to develop their ICT infrastructure and support Digital
Transformation Programmes in the context of National standards and local
priorities. We will be the reshaping our business to deliver the highest levels
of performance and best clinical outcomes possible.
As the successful
candidate,
You will have experience of Primary Care clinical systems including
SystmOne and EMIS Web.
Excellent written and verbal communication skills with the ability represent
the Digital and IT team at all levels in the organisation.
You will be results driven and promote and environment of open
communication
Experience of managing complex, strategic projects
You will demonstrate inclusivity and value diversity.
Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB (due to end in Summer 2024), prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.
Main duties of the job
The role will provide management, organisation, development, and
delivery of in-depth, specialist support to all matters related to clinical
systems that are supported by the Digital & IT department.
Clinical Systems Management & Support
To line manage the staff within the Clinical Systems team
To assemble and manage the various Clinical Systems Service project
tasks required to progress SNEE ICB in line with their Digital & IT
strategy.
Management and development of whole health system approach to second
line support, problem management, training and specialist support to users and
managers of clinical systems.
Ensure projects are aligned with ICB IT Strategies,
and SNEE Shared Care Record.
Lead on proposal and implementation of new policies
and procedures aligned with opportunities identified during the projects
lifecycle.
Interpret national policies impacting on the
delivery of the projects.
Work with the Training Hub and PCN Digital &
Transformation Leads to ensure best and most strategic use of systems.
Plan, lead, monitor, and co-ordinate specified
projects to deliver agreed outcomes within specified constraints.
Be responsible for overall project progress, use of
resources and delivery of outcomes.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes.
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
The role will provide management, organisation, development,
and delivery of in-depth, specialist support to all matters related to clinical
systems that are supported by the Digital & IT department.
Plan and
manage clinical systems support, migrations, training development and delivery
to users.
Implementation
of a systems approach to best practice operating procedures in the use of
clinical systems throughout the health community.
Development
of policies and procedures to support clinical system use.
Facilitate
and manage relationships and supplier contracts of digital solutions with the
Associate Director of Digital & IT and IT contracts manager.
Ensure
support is provided within appropriate timescales, and to the levels of quality
determined by the service model.
Plan and
implement delivery of clinical systems and associated NHS digital solutions
work packages the Associate Director of Digital & IT and Informatics or
Programme Manager(s).
Work closely
with Digital & IT colleagues to achieve the overall aims of the department,
and the wider ICB.
Job description
Job responsibilities
The role will provide management, organisation, development,
and delivery of in-depth, specialist support to all matters related to clinical
systems that are supported by the Digital & IT department.
Plan and
manage clinical systems support, migrations, training development and delivery
to users.
Implementation
of a systems approach to best practice operating procedures in the use of
clinical systems throughout the health community.
Development
of policies and procedures to support clinical system use.
Facilitate
and manage relationships and supplier contracts of digital solutions with the
Associate Director of Digital & IT and IT contracts manager.
Ensure
support is provided within appropriate timescales, and to the levels of quality
determined by the service model.
Plan and
implement delivery of clinical systems and associated NHS digital solutions
work packages the Associate Director of Digital & IT and Informatics or
Programme Manager(s).
Work closely
with Digital & IT colleagues to achieve the overall aims of the department,
and the wider ICB.
Person Specification
Other
Essential
- Understand of and commitment to equality of opportunity and good working relationships.
- An ability to maintain confidentiality and trust.
- Commitment to continuing personal development.
- Used to working in a busy environment.
Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Exercise personal judgement when dealing with a range of factors / issues that may involve managers, colleagues, stakeholders and service users.
- Excellent time management skills with the ability to re-prioritise; Plans and organises own work, resolving conflicting situations and matters.
- Skills for communication on complex matters, difficult situations, requiring negotiating, persuasive and influencing skills.
- A strong desire to keep up to date with developments in NHS Digital & IT, particularly primary care.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Evidence of significant success in efficient and effective project and programme management.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of setting up and implementing internal processes and procedures.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Attention to detail combined with the ability to extract key messages from complex analysis. Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Ability to work effectively as part of a team.
- Professional, calm, and efficient manner.
- Adaptability, flexibility, and ability to cope with uncertainty and change.
- Effective organiser.
- Demonstrate a strong desire to improve performance and make a
- difference by focusing on goals.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Desirable
- Strategic thinking, ability to anticipate.
Experience
Essential
- Must understand the background to and aims of current healthcare policy in the East of England and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations, in particular general practice.
- Experience of successfully operating in a politically sensitive environment.
- Further training or experience in project management, financial management or supporting change management processes.
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Detailed knowledge of Primary Care clinical systems, particularly SystmOne and Emis Web.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at a senior level.
- Experience of cost benefit analysis methods, benefit mapping and benefit profiling tools.
- Experience of drafting briefing papers and correspondence.
- Experience of monitoring budgets and business planning processes.
- Demonstrated experience in a Healthcare environment.
- Experience and understanding of evaluating and measuring the performance of health services.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Experience in communications and stakeholder management.
- Comprehensive knowledge of project management and/or health information systems development.
- Experience of categorising, managing and tracking the realisation of benefits.
- Advanced knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and MS Projects / Smartsheets.
Desirable
- Understanding of the public sector.
- Experience of chairing recruitment and selection panels.
- Experience of coaching and mentoring.
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a senior level in specialist area.
- Project Management Qualification E.g. Prince 2 or MSP or equivalent relevant experience.
- Evidence of continued professional development where appropriate
Desirable
- Member of relevant professional body
Person Specification
Other
Essential
- Understand of and commitment to equality of opportunity and good working relationships.
- An ability to maintain confidentiality and trust.
- Commitment to continuing personal development.
- Used to working in a busy environment.
Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Exercise personal judgement when dealing with a range of factors / issues that may involve managers, colleagues, stakeholders and service users.
- Excellent time management skills with the ability to re-prioritise; Plans and organises own work, resolving conflicting situations and matters.
- Skills for communication on complex matters, difficult situations, requiring negotiating, persuasive and influencing skills.
- A strong desire to keep up to date with developments in NHS Digital & IT, particularly primary care.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Evidence of significant success in efficient and effective project and programme management.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of setting up and implementing internal processes and procedures.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Attention to detail combined with the ability to extract key messages from complex analysis. Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Ability to work effectively as part of a team.
- Professional, calm, and efficient manner.
- Adaptability, flexibility, and ability to cope with uncertainty and change.
- Effective organiser.
- Demonstrate a strong desire to improve performance and make a
- difference by focusing on goals.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Desirable
- Strategic thinking, ability to anticipate.
Experience
Essential
- Must understand the background to and aims of current healthcare policy in the East of England and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations, in particular general practice.
- Experience of successfully operating in a politically sensitive environment.
- Further training or experience in project management, financial management or supporting change management processes.
- Demonstrated experience of co-ordinating projects in complex and challenging environments.
- Detailed knowledge of Primary Care clinical systems, particularly SystmOne and Emis Web.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at a senior level.
- Experience of cost benefit analysis methods, benefit mapping and benefit profiling tools.
- Experience of drafting briefing papers and correspondence.
- Experience of monitoring budgets and business planning processes.
- Demonstrated experience in a Healthcare environment.
- Experience and understanding of evaluating and measuring the performance of health services.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Experience in communications and stakeholder management.
- Comprehensive knowledge of project management and/or health information systems development.
- Experience of categorising, managing and tracking the realisation of benefits.
- Advanced knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and MS Projects / Smartsheets.
Desirable
- Understanding of the public sector.
- Experience of chairing recruitment and selection panels.
- Experience of coaching and mentoring.
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a senior level in specialist area.
- Project Management Qualification E.g. Prince 2 or MSP or equivalent relevant experience.
- Evidence of continued professional development where appropriate
Desirable
- Member of relevant professional body
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
