Job summary
This role is uniquely placed to
provide you with valuable operational experience across multiple providers and
has close links to our emergency planning & resilience team. We work
flexibly covering core hours Monday-Friday with a mix of home/ office and on
site with provider working. We have daily interactions with operational
colleagues through to senior executives to find solutions to improve patient
flow across our ICS.
You will be a key point of contact for ICS
colleagues for daily operational issues across primary care, urgent and
emergency care and discharge. You will also support key areas of work such as
ambulance patient handover and transport, local alliance working and support
planning for key periods of high demand and assurance returns for our ICS
Governing bodies and regulators.
Main duties of the job
This
role is to provide proactive and reactive support to system partners across our
Integrated Care system to improve patient flow within our health and social
care system. Provide key information updates both internally and externally to
support effective decision making with the aim of relieving pressure in the
system, and ultimately improving patient safety and experience. Support and
deliver key operational updates and returns to our regulators and appropriate
delivery boards. Provide operational support to on call teams.
About us
This is an exciting opportunity to join our operational team managing our System Coordination Centre to support our patients to get to the right place for their care, as well as working closely with regional teams and our local alliance teams.
The team provide the senior point of contact for system partners through our System Coordination centre and onsite support to be proactive and reactive to pressures within health & care across our Integrated Care System (ICS).
If you are patient focussed, have good communication skills and can make effective decisions please contact Anita Taylor on 07943 503291 or Darren Maguire on 07931 862574 for an informal discussion about the role.
Job description
Job responsibilities
-
Provide proactive and reactive operational
support to providers across the local health economy in order to deliver
patient flow through the system.
-
Instigate and chair system-wide escalation
meetings (TEAMS/ teleconferences) whenever required.
-
Work closely with staff across provider
organisations to maintain strong communication channels, so that system flow
issues are escalated and resolved in an effective and timely manner.
-
Support surge planning during operational
pressure points such as Easter, Christmas and winter
-
Attend appropriate meetings, taking note of
actions and reporting within the Alliance areas.
-
Be responsible for and present a system
dashboard to the Alliance operational groups, including highlighting issues and
offering solutions
-
Receive, screen and sort incoming electronic
mail (generic inbox), information, Sitrep reports, and performance dashboards.
Advise on issues and take action to resolve issues in conjunction with
Providers and team members.
-
Be responsible for writing reports and
completing templates as required, which are accurate and professionally
presented.
-
Develop and implement data analytics to show
system live performance. Utilise information to predict delivery issues,
developing robust plans with providers and reporting into local Delivery Boards
-
Support the ICB Director on Call with any
queries in relation to on-call requests during work hours
-
Provide specialist training on developing robust
delivery plans and systems to clinicians, management and staff at all levels.
-
Actively contribute to team meetings and
participate in formulating plans for continuous service improvement.
-
Participate in the staff appraisal and training
programme as required to fulfil the duties of the post.
Job description
Job responsibilities
-
Provide proactive and reactive operational
support to providers across the local health economy in order to deliver
patient flow through the system.
-
Instigate and chair system-wide escalation
meetings (TEAMS/ teleconferences) whenever required.
-
Work closely with staff across provider
organisations to maintain strong communication channels, so that system flow
issues are escalated and resolved in an effective and timely manner.
-
Support surge planning during operational
pressure points such as Easter, Christmas and winter
-
Attend appropriate meetings, taking note of
actions and reporting within the Alliance areas.
-
Be responsible for and present a system
dashboard to the Alliance operational groups, including highlighting issues and
offering solutions
-
Receive, screen and sort incoming electronic
mail (generic inbox), information, Sitrep reports, and performance dashboards.
Advise on issues and take action to resolve issues in conjunction with
Providers and team members.
-
Be responsible for writing reports and
completing templates as required, which are accurate and professionally
presented.
-
Develop and implement data analytics to show
system live performance. Utilise information to predict delivery issues,
developing robust plans with providers and reporting into local Delivery Boards
-
Support the ICB Director on Call with any
queries in relation to on-call requests during work hours
-
Provide specialist training on developing robust
delivery plans and systems to clinicians, management and staff at all levels.
-
Actively contribute to team meetings and
participate in formulating plans for continuous service improvement.
-
Participate in the staff appraisal and training
programme as required to fulfil the duties of the post.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
Knowledge and Experience
Essential
- Current experience of working within the health & social care environment.
- Significant experience of self-motivation and self-directed working.
- Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
- Experience monitoring activity/ performance information across multiple, complex organisations .
- Ability to evaluate potentially conflicting information from different sources.
- Experience of implementing robust systems of data capture and filing.
- Experience of presenting complex information to senior leaders.
- Knowledge and understanding of NHS & social care delivery, policies and initiatives.
- Knowledge of a wide range of provider performance requirements
- Awareness of improvement trajectories.
- Involvement with project management.
- Practical knowledge of local health & social care transformation programmes of work.
Desirable
- Expert analytical and problem solving skills.
- Proven organisation and planning skills including the ability to formulate and adjust plans.
- Knowledge of the care provider market (car homes and domiciliary care).
Autonomy
Essential
- Ability to work flexibly and under pressure, to multi-task and to influence and negotiate with teams over priority of work.
- Ability to work independently using own initiative, to take appropriate actions.
- Accuracy and attention to detail.
- Self-motivated and pro-active.
- Strong, reliable time management and organisational skills to meet deadlines in changing environments.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Ability travel routinely within the East of England and to travel outside the region, as required, for the role.
Skills
Essential
- Strong communication in dealings with providers by telephone and in person, including ability to deal with challenging customers in a tactful and professional manner.
- Ability to relate to all levels of the organisation and to liaise successfully with the public and members of other organisations.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of setting up and implementing internal processes and procedures.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
Knowledge and Experience
Essential
- Current experience of working within the health & social care environment.
- Significant experience of self-motivation and self-directed working.
- Experience of working within a diverse and challenging environment, where priorities change and adjustment to working practices are made.
- Experience monitoring activity/ performance information across multiple, complex organisations .
- Ability to evaluate potentially conflicting information from different sources.
- Experience of implementing robust systems of data capture and filing.
- Experience of presenting complex information to senior leaders.
- Knowledge and understanding of NHS & social care delivery, policies and initiatives.
- Knowledge of a wide range of provider performance requirements
- Awareness of improvement trajectories.
- Involvement with project management.
- Practical knowledge of local health & social care transformation programmes of work.
Desirable
- Expert analytical and problem solving skills.
- Proven organisation and planning skills including the ability to formulate and adjust plans.
- Knowledge of the care provider market (car homes and domiciliary care).
Autonomy
Essential
- Ability to work flexibly and under pressure, to multi-task and to influence and negotiate with teams over priority of work.
- Ability to work independently using own initiative, to take appropriate actions.
- Accuracy and attention to detail.
- Self-motivated and pro-active.
- Strong, reliable time management and organisational skills to meet deadlines in changing environments.
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Ability travel routinely within the East of England and to travel outside the region, as required, for the role.
Skills
Essential
- Strong communication in dealings with providers by telephone and in person, including ability to deal with challenging customers in a tactful and professional manner.
- Ability to relate to all levels of the organisation and to liaise successfully with the public and members of other organisations.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of setting up and implementing internal processes and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
