Job summary
We are
looking for a confident and innovative person with experience in urgent
community response teams to lead and facilitate an exciting new project of work
across Suffolk and North East Essex.
The
successful candidate will be responsible for the daily operational running of
the Unscheduled Care Coordination Hub, which is an exciting programme to
facilitate better patient outcome when a person is in urgent need. You will
need a high degree of being able to lead a team, who are from different system
partners as well as being confident in proposing and progressing service change
as well as the ability to work in collaboration with SNEE UCR Services and
other relevant providers to develop better quality of care for patients. You
will act as a key contact for the UCCH, liaising and negotiating with
NHSE, other stakeholder organisations, including providers and patient groups
and help design care pathways and service specifications, in line with best
evidence-based practice and patient choice.
This is a
secondment post only, which means your employment will remain with your current
NHS Trust until 31-March-2024, at which time you will return to your
substantive post. You will need the approval of your line manager and/or
service lead and we kindly ask this is agreed prior to applying for the
position.
Main duties of the job
Take the lead of the UCCH operationally and developmentally
2. Design and monitor pathway arrangements
for new and existing UCCH referral services and ensure that these are
implemented and reviewed.
3. Continually analyse UCCH performance,
outcome and impact and use this intelligence to develop pathways, policy and
strategy.
4. Work with ICB and system colleagues
to ensure appropriate steps are taken to keep performance of services on course
and to identify where performance areas suggest new areas for service change or
re-tendering of contracts.
5. Represent SNEE in multi-agency,
multi-professional meetings, using own judgement in assessing whether to agree
on the organisations behalf direction of travel, specific action and
investment (in principle) or to seek more senior confirmation.
6. Work with NHSE, ICB UEC Leads, service
users and provider leads in the development of ideas and coproduction for
service change that will bring better quality of care for patients and/or more
efficient, cost-effective services.
7. Provide project leadership for the
UCCH.
8. Promotion of designated work stream
within the ICS and external organisations to ensure appropriate engagement with
all interested stakeholders. Act as key contact for a number of important service
developments, liaising and negotiating with other stakeholder organisations,
including providers and patient groups.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £1.5bn per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job description
Job responsibilities
To
be responsible for the daily operational running of the UCCH, including ensuring
full UCCH key role coverage
To
promote the UCCH program of work becomes to aid in it becoming business as usual
for service providers and enables system development with EEAST.
Exercise
a high degree of autonomy in proposing and progressing service change.
Work
in collaboration with SNEE UCR Services and other relevant providers to develop
ideas for service change that will bring about better quality of care for patients.
Act
as a key contact for the UCCH project, liaising and negotiating
with NHSE, other stakeholder organisations, including the UCCH steering group,
providers and patient groups.
To
co-produce care pathways and service specifications, in line with best
evidence-based practice and patient choice.
Responsible
for the reporting on program delivery and impact
Detailed
programme area responsibilities will be assigned across the UEC and UCRS Leads
within the ICS, depending on service need priorities, capacity, knowledge, and
skill set. You will be working across the transformation portfolio of work.
Networking
and benchmarking to adopt regional and national best practice.
Job description
Job responsibilities
To
be responsible for the daily operational running of the UCCH, including ensuring
full UCCH key role coverage
To
promote the UCCH program of work becomes to aid in it becoming business as usual
for service providers and enables system development with EEAST.
Exercise
a high degree of autonomy in proposing and progressing service change.
Work
in collaboration with SNEE UCR Services and other relevant providers to develop
ideas for service change that will bring about better quality of care for patients.
Act
as a key contact for the UCCH project, liaising and negotiating
with NHSE, other stakeholder organisations, including the UCCH steering group,
providers and patient groups.
To
co-produce care pathways and service specifications, in line with best
evidence-based practice and patient choice.
Responsible
for the reporting on program delivery and impact
Detailed
programme area responsibilities will be assigned across the UEC and UCRS Leads
within the ICS, depending on service need priorities, capacity, knowledge, and
skill set. You will be working across the transformation portfolio of work.
Networking
and benchmarking to adopt regional and national best practice.
Person Specification
Experience
Essential
- Highly developed knowledge and experience of UCR Services pathway redesign
- Experience of leading effective negotiation, development and innovation
- Demonstrable success in leading change projects including multiple
- stakeholders
- Experience of leading contract negotiation, implementation and management
- Clear understanding of the NHS system, the role of ICBs and the
- commissioning relationship between ICBs and providers
- Knowledge and understanding of key targets driving system change in the NHS
- Understanding of performance management systems
- Knowledge of national policy and key initiatives
Desirable
- Knowledge of change management theory
- Understanding of different organisational cultures in different sectors of the NHS and its partners and how to manage relationships between them
Skills & Abilities
Essential
- Ability to work autonomously and under pressure
- Demonstrable project management skills
- Effective negotiator
- Effective leader, able to influence others over whom you have no formal authority
- Able to give clear performance feedback in a positive and constructive manner.
- Effective written and verbal communication skills: able to communicate complex information in a difficult environment; clear and comprehensive report writing style
- Good analytical skills, both in terms of financial/activity analysis and in terms of analysing complex systems problems. This may include application of theoretical models
- Problem solving skills: able to use analysis to work towards solutions to complex system problems. Applying innovation where there are opportunities for large scale change but also having the ability to know when an incremental approach is more appropriate
- Ability to prioritise a varied workload and work to tight deadlines
Qualifications
Essential
- Degree plus management qualification or experience to post-graduate level
Desirable
- Clinical qualification.
- Project management qualification (e.g. PRINCE2)
Personal Attributes
Essential
- Ability to establish confidence and credibility with professionals
- Politically astute
- Strategic thinker, able to see the bigger picture
Other
Essential
- Able to travel regularly between office bases and service provider sites
- Able to work flexibly in order to meet the needs of the service
- IT literate
Person Specification
Experience
Essential
- Highly developed knowledge and experience of UCR Services pathway redesign
- Experience of leading effective negotiation, development and innovation
- Demonstrable success in leading change projects including multiple
- stakeholders
- Experience of leading contract negotiation, implementation and management
- Clear understanding of the NHS system, the role of ICBs and the
- commissioning relationship between ICBs and providers
- Knowledge and understanding of key targets driving system change in the NHS
- Understanding of performance management systems
- Knowledge of national policy and key initiatives
Desirable
- Knowledge of change management theory
- Understanding of different organisational cultures in different sectors of the NHS and its partners and how to manage relationships between them
Skills & Abilities
Essential
- Ability to work autonomously and under pressure
- Demonstrable project management skills
- Effective negotiator
- Effective leader, able to influence others over whom you have no formal authority
- Able to give clear performance feedback in a positive and constructive manner.
- Effective written and verbal communication skills: able to communicate complex information in a difficult environment; clear and comprehensive report writing style
- Good analytical skills, both in terms of financial/activity analysis and in terms of analysing complex systems problems. This may include application of theoretical models
- Problem solving skills: able to use analysis to work towards solutions to complex system problems. Applying innovation where there are opportunities for large scale change but also having the ability to know when an incremental approach is more appropriate
- Ability to prioritise a varied workload and work to tight deadlines
Qualifications
Essential
- Degree plus management qualification or experience to post-graduate level
Desirable
- Clinical qualification.
- Project management qualification (e.g. PRINCE2)
Personal Attributes
Essential
- Ability to establish confidence and credibility with professionals
- Politically astute
- Strategic thinker, able to see the bigger picture
Other
Essential
- Able to travel regularly between office bases and service provider sites
- Able to work flexibly in order to meet the needs of the service
- IT literate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
