CHC Clinical Manager - Band 7

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Greater Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Greater Essex, including Essex, Thurrock and Southend-on-Sea. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the Greater Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The AACC service delivers the statutory duties of the ICB to assess and to provide services that meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care and the National Framework for Children and Young Peoples Continuing Care.

The CHC Clinical Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review, verification and management of AACC caseload, working collaboratively with key partners to achieve best outcomes. The CHC Clinical Manager will provide advice, support, supervision and line-management to all Clinical assessors, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the AACC in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to AACC, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan
• Ensure compliance with relevant ICB policies
• Use research, innovation and audits to inform service improvements or performance management

Strategy and analysis

• Analysis of complex qualitative and quantitative data relating to AACC
• Turns analysis into useful insights and reports that can be used to inform decision making and delivery
• Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Develop and deliver project plans relating to AACC, ensuring appropriate governance, risk management, escalations and reporting
• Managing competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term priorities
• Ensure accurate reporting and records management
• Support delivery and monitoring of business plan for AACC

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making
• Comfortable presenting information and training to internal and external stakeholder groups
• Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed
• Effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system
• Share complex and challenging information which may relate to service performance or staffing
• Able to manage conflict, find compromise and persuade based on evidence as needed

Financial and resource management

• Supports delivery of budget for AACC including effective budget reporting as required
• Supports procurement of relevant services

Team management and capability building

• Lead a team, including overseeing recruitment, onboarding, development and performance management of team members
• Able to influence in order to deliver effectively through those not directly line managing
• Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transition
• Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Work collaboratively with system partners to facilitate transitional arrangements
• Maintain a focus on quality, safety and affordability during transition
• Supporting effective Information Asset Management for the team

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• To be able to deliver face to face assessments and reviews to all ICB residents
• Able to use software to develop high quality documents and reports through Microsoft suite (word, power point, excel)
• Able to use software to manage the operations of AACC (Broadcare, Systm1 etc.)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• ICB senior leadership
• SIRO, DPO and Information Governance teams
• Health & Wellbeing Board officers and senior staff
• Local Authority partners
• NHS Providers
• CQC registered providers
• NHSEI regional partners
• VCFSE sector, local health entrepreneurs, campaigns groups and social media influencers and local employers
• Higher Education providers

Person Specification

Knowledge / understanding

Essential

• Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance, and an understanding of the social determinants of public health
• A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision
• Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system

Governance and Assurance

Essential

• Use research, innovation and audits to inform service improvements or performance management
• Experience delivering projects that require collective decision making and how to negotiate success in those situations
• A good understanding of effective corporate goverance and the route for decision making within the ICB

Experience

Essential

• Experience of working in NHS Contining Healthcare
• Experience of managing sensitive situations with staff and stakeholders
• Experience managing complex and often confidential information, including supporting responses to media and political inquiries
• Experience of delivering complex and contentious change and transformation projects

Partnership Working / Leadership Management

Essential

• Experience working across organisational boundaries in the development and delivery of projects
• Able to represent the organisation credibly and positively
• Able to effectively influence and challenge within areas of responsibility, escalating appropriately where necessary

Qualifications

Essential

• Educated to Degree level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development
• Registered professional qualification and currently registered with the relevant professional body

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Mid and South Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

Employer's website

https://www.midandsouthessex.ics.nhs.uk (Opens in a new tab)