Job summary
This role will be a secondment if coming from an NHS organisation or a fixed term contract if coming from outside the NHS.
FTC / Secondment until 31 May 2025.
Interviews: w/c 16 December 2024.
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances.
This role sits within the Nursing and Quality Directorate. The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
The Administration Support Officer role will manage a team of administrators in delivery of a high-quality standard of brokerage, commissioning and contract monitoring of inpatient placements and domiciliary care provision, working with the Business Operational Manager to ensure that the team have the information that they require to deliver the highest quality and most appropriate services to patients and to drive continuous service improvement.
Hybrid working.
Main duties of the job
Main duties to include
- Responsible for the development and maintenance of a list of care providers who meet the required quality standards and escalating quality and safety (or other) concerns to the Business Operational Manager.
- Contribute to procurement, commissioning and contractual monitoring of providers.
- Ensuring that all costings have clear breakdown and are negotiated and agreed to
- Meet identified needs in the most cost-effective way, with auditable financial authorisation processes in place.
- Agreeing and monitoring any out-sourcing arrangements for other ICB partners to commission care on behalf of the AACC service.
- Addressing any blocks to timely brokerage and commissioning of placements and care.
- Ensure that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Support the induction and orientation of new staff members
- Support the wider AACC team with wider administration duties as delegated
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Responsible for monitoring budget/s, contributing to budget setting and working knowledge of financial processes
- Responsible for decisions made during the course of their duties, seeking guidance and escalating issues where appropriate
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability. We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate and supports the clinical and operational lead role in the All Age Continuing Care (AACC) service, which incorporates the adult Continuing Healthcare (CHC) and Children and Young Peoples Continuing Care (CYPCC) teams.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
The Administration Support Officer role will manage a team of administrators in delivery of a high-quality standard of brokerage, commissioning and contract monitoring of inpatient placements and domiciliary care provision, working with the Business Manager to ensure that the team have the information that they require to deliver the highest quality and most appropriate services to patients and to drive continuous service improvement.
COMPETENCY BASED KEY DELIVERABLES
- Responsible for the development and maintenance of a list of care providers who meet the required quality standards and escalating quality and safety (or other) concerns to the Business Manager.
- Contribute to procurement, commissioning and contractual monitoring of providers.
- Ensuring that all costings have clear breakdown and are negotiated and agreed to meet identified needs in the most cost-effective way, with auditable financial authorisation processes in place.
- Agreeing and monitoring any out-sourcing arrangements for other ICB partners to commission care on behalf of the AACC service.
- Addressing any blocks to timely brokerage and commissioning of placements and care.
- Ensure that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Support the induction and orientation of new staff members
- Support the wider AACC team with wider administration duties as delegated
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Responsible for monitoring budget/s, contributing to budget setting and working knowledge of financial processes
- Responsible for decisions made during the course of their duties, seeking guidance and escalating issues where appropriate
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate and supports the clinical and operational lead role in the All Age Continuing Care (AACC) service, which incorporates the adult Continuing Healthcare (CHC) and Children and Young Peoples Continuing Care (CYPCC) teams.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.
The Administration Support Officer role will manage a team of administrators in delivery of a high-quality standard of brokerage, commissioning and contract monitoring of inpatient placements and domiciliary care provision, working with the Business Manager to ensure that the team have the information that they require to deliver the highest quality and most appropriate services to patients and to drive continuous service improvement.
COMPETENCY BASED KEY DELIVERABLES
- Responsible for the development and maintenance of a list of care providers who meet the required quality standards and escalating quality and safety (or other) concerns to the Business Manager.
- Contribute to procurement, commissioning and contractual monitoring of providers.
- Ensuring that all costings have clear breakdown and are negotiated and agreed to meet identified needs in the most cost-effective way, with auditable financial authorisation processes in place.
- Agreeing and monitoring any out-sourcing arrangements for other ICB partners to commission care on behalf of the AACC service.
- Addressing any blocks to timely brokerage and commissioning of placements and care.
- Ensure that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.
- Support the induction and orientation of new staff members
- Support the wider AACC team with wider administration duties as delegated
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Responsible for monitoring budget/s, contributing to budget setting and working knowledge of financial processes
- Responsible for decisions made during the course of their duties, seeking guidance and escalating issues where appropriate
Person Specification
Skills
Essential
- High level of attention to detail
- Ability to manage own workload, working to deadlines with minimal supervision
- Prioritisation and organisation skills
Partnership Working / Leadership Management
Essential
- An understanding of partnership working and how/when partnerships should be built, in order to effect solutions that feed into defined plans
- Good communicator, with ability to liaise with colleagues at all levels
- Flexible and adaptable to meet deadlines
- Ability to plan workload considering conflicting priorities and deadlines
- Provide effective, inclusive and compassionate management
Other
Essential
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
Qualifications
Essential
- Degree orequivalentlevelof experience in relevant role
- Project Management Qualification or equivalent level of experience OR Management qualification or equivalent level of on-the-job experience
Experience
Essential
- Experience of providing project support, developing and implementing systems.
- Experience of working in a service focused environment.
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential.
Knowledge / understanding
Essential
- Advanced knowledge of all Microsoft Office packages
- Knowledge of administrative systems and procedures
- Understanding of practices within required field of work
Person Specification
Skills
Essential
- High level of attention to detail
- Ability to manage own workload, working to deadlines with minimal supervision
- Prioritisation and organisation skills
Partnership Working / Leadership Management
Essential
- An understanding of partnership working and how/when partnerships should be built, in order to effect solutions that feed into defined plans
- Good communicator, with ability to liaise with colleagues at all levels
- Flexible and adaptable to meet deadlines
- Ability to plan workload considering conflicting priorities and deadlines
- Provide effective, inclusive and compassionate management
Other
Essential
- Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working
Qualifications
Essential
- Degree orequivalentlevelof experience in relevant role
- Project Management Qualification or equivalent level of experience OR Management qualification or equivalent level of on-the-job experience
Experience
Essential
- Experience of providing project support, developing and implementing systems.
- Experience of working in a service focused environment.
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential.
Knowledge / understanding
Essential
- Advanced knowledge of all Microsoft Office packages
- Knowledge of administrative systems and procedures
- Understanding of practices within required field of work
