Job summary
This is an exciting role for an experienced eager individual to support in the delivery and compliance with the principles and processes of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care.
This role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. You will provide advice, support, supervision, and line management to the Clinical Support Officers for CHC, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.
We put people at the heart of what we do. Were passionate and dedicated to getting people the right care, in the right place, at the right time and by the right person. We work openly and transparently with our partners and providers to deliver an integrated, innovative service.
We recognise our staff are the services greatest resource and we look to develop meaningful, exciting, and rewarding opportunities for them. We want AACC to be a place for teams and individuals to grow and develop in their career.
An exciting opportunity for an enthusiastic and CHC experienced registered health care professional. We welcome AHP's and nurses from multiple disciplines who are looking to move into a more senior role within AACC.
Main duties of the job
Our aim is to ensure individuals encounter improved experiences, transparency, and consistency across all forms of continuing care, with a smooth transition between services and resource provision. It is important that everyone receives an equal and comparable, good quality, consistent, high standard, person-centred experience.
As Clinical Support Manager you will work under the guidance and support of the Clinical Manager to implement the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care. You will support the high-quality delivery of clinical assessments and case management, working collaboratively with key partners to achieve best outcomes.
You will need excellent communication and assessment skills, be able to provide expert CHC advice and guidance to support staff involved with the assessment, planning and management of patients with complex health needs. As well as provide line-management to AACC staff, ensuring that they have the support that they require to deliver the highest quality and appropriate services to patients and to drive continuous service improvement.
Successful candidates will need to have a flexible attitude and be a team player who enjoys working within a fast-paced service.
Hybrid working - Mainly working from home.
About us
Mid and South Essex ICB is a statutory organisation
responsible for the planning and delivery of local health and care services,
across Mid and South Essex and is part of the wider integrated care system.
Integrated Care Systems are partnerships of health and care organisations that
come together to plan and deliver joined up services and to improve the health
of people who live and work in their area. The headquarters for the
organisation is Phoenix Court, Basildon, but there is a hybrid model of working,
which includes working across Mid and South Essex and home working.
We
are passionate about creating an inclusive workplace that promotes and values
diversity. We
know through experience that the different ideas, perspectives and backgrounds
create a stronger and more creative work environment that delivers better
patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief.We have policies and procedures in place to ensure that all
applicants are treated fairly and consistently at every stage of the
recruitment process, including the consideration of reasonable adjustment for
people who have a disability. We would also encourage applicants to raise any
personal circumstances they would like us to be aware of so that we can
consider possible adjustments.
Unfortunately, the organisation does not have a Sponsorship
licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young People Continuing Care (2016), working in accordance with the AACC Operational Policy.
The Clinical Support Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Officers for CHC, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.
COMPETENCY BASED KEY DELIVERABLES
Dependent on allocated caseload, the role may include:
- To provide expert advice and guidance to support both health and social care staff who are involved with patient assessment, care provision and care and support planning.
- To provide assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding.
- To assess retrospective claims for CHC eligibility.
- To support panels, appeals and local resolution processes as clinical representative.
- To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records.
- To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes.
- Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate.
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Management of a small team.
- Be financially aware of AACC spend and ensure best value for money in service offer
- Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.
This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.
The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young People Continuing Care (2016), working in accordance with the AACC Operational Policy.
The Clinical Support Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Officers for CHC, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.
COMPETENCY BASED KEY DELIVERABLES
Dependent on allocated caseload, the role may include:
- To provide expert advice and guidance to support both health and social care staff who are involved with patient assessment, care provision and care and support planning.
- To provide assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding.
- To assess retrospective claims for CHC eligibility.
- To support panels, appeals and local resolution processes as clinical representative.
- To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records.
- To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes.
- Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate.
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Management of a small team.
- Be financially aware of AACC spend and ensure best value for money in service offer
- Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding
Person Specification
Experience
Essential
- Substantial experience of working at a senior clinical level in AACC services
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive, or highly confidential
- Experience of working in a service focused environment
Knowledge / understanding
Essential
- Understanding of policies and practices within required field of work
- Understanding of the current issues impacting on the NHS
- Comprehensive understanding of the relevant NHS frameworks for AACC
Skills
Essential
- Proven level of developed interpersonal and communication skills with staff at all levels both written and verbal
- Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
- Ability to provide and receive highly complex, sensitive and contentious information
Partnership Working / Leadership Management
Essential
- Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders
- Provide effective, inclusive and compassionate management, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up Champions the principles of equality, diversity and inclusion both within and outside of the organisation Professional and approachable manner
- Ability to work as part of a team or independently
Qualifications
Essential
- Degree or equivalent experience in relevant role.
- Professional Registration (NMC or AHP)
- Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training.
- Management /leadership qualification or equivalent level of on-the-job experience
- Evidence of continuing personal development
Person Specification
Experience
Essential
- Substantial experience of working at a senior clinical level in AACC services
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive, or highly confidential
- Experience of working in a service focused environment
Knowledge / understanding
Essential
- Understanding of policies and practices within required field of work
- Understanding of the current issues impacting on the NHS
- Comprehensive understanding of the relevant NHS frameworks for AACC
Skills
Essential
- Proven level of developed interpersonal and communication skills with staff at all levels both written and verbal
- Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
- Ability to provide and receive highly complex, sensitive and contentious information
Partnership Working / Leadership Management
Essential
- Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders
- Provide effective, inclusive and compassionate management, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up Champions the principles of equality, diversity and inclusion both within and outside of the organisation Professional and approachable manner
- Ability to work as part of a team or independently
Qualifications
Essential
- Degree or equivalent experience in relevant role.
- Professional Registration (NMC or AHP)
- Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training.
- Management /leadership qualification or equivalent level of on-the-job experience
- Evidence of continuing personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
