Job summary
The Clinical Leadership and Innovation directorate is newly formed and we are looking to harness clinical and multi-professional leadership to improve outcomes and value for the population of mid and south Essex.
We have an exciting opening for a highly motivated Business Manager to support on a range of duties. The role is integral and seen as the 'engine room' and heart of the directorate. You will be responsible for coordinating comprehensive and effective support to the System Medical Director in their day-to-day business as well as engineering the rest of the directorate to be able to function smoothly.
You will need to be able to manage a busy diary and inbox, communicate effectively with various senior leaders and manage conflicting workloads. You must be capable of making decisions on behalf of senior managers as well as being able to advise on, prepare for and manage projects.
There are no two days that are the same in this role and if you are looking for a new challenge, we look forward to hearing for you!
This position is fixed term until 31 January 2025 to cover maternity leave.
Main duties of the job
This role is responsible for providing high quality business management support to the System Medical Director and ensuring the effective delivery of related programmes and projects. You will be the first point of contact for the directorate and will require a high level of initiative and organisational skills.
The ideal candidate will have excellent communication skills and a proven track record for working alongside senior leaders preferably in the NHS or similar public body.
As Business Manager, you will be required to:
- Provide high quality, confidential PA and administrative support including complex diary and inbox management to the System Medical Director.
- Decide on the most appropriate course of action in relation to a wide range of documents, reports and correspondence; drafting replies as necessary.
- Manage relationships with key internal and external stakeholders.
- Provide comprehensive secretariat support to a number of different boards and meetings.
- Manage a variety of different projects as required.
- Responsible for the day-to-day organisation of the directorate.
About us
Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability.
Unfortunately, the organisation does not have a Sponsorship licence.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.
The Clinical Leadership and Innovation Directorate is charged with putting clinical and multi-professional leadership at the heart of our system. This means that our health and care performance benefits from the active support and participation of staff within the ICS as part of their day-to-day work. The Directorate will support the system by preparing the ground for the adoption of a Stewardship Approach as well as managing the transition including ongoing pathway development, specialist commissioning activities and change-making within current BAU activity. It will then transform our system by managing our health and care resources through the formation of and delivery by stewardship groups.
At the same time, it will ensure the safe and effective use of medicines and optimize medicines use to improve health outcomes and the quality of care. It will do this by leading the strategic transformation of medicines optimization work and ensuring the ICB undertakes all its statutory duties in relation to medications. It will also lead on integration, commissioning and contracting, development clinical community pharmacy services and the development of systems and processes to provide quality and patient safety assurance for use of medicines in commissioned services.
This post-holder will ensure effective delivery of related programmes, providing high quality business management support, supporting key committees and programmes. The post holder will work closely with senior officers and clinicians across the Partnership to ensure delivery. They will have responsibility for management of delegated budgets. There may also be direct line management of other staff. This will be agreed locally.
COMPETENCY BASED KEY DELIVERABLES
- Manage the day-to-day organisation of the Directorate.
- Understand the overall priorities of the Directorate, interpreting these priorities by planning and managing the diary and facilitating delivery.
- Provide high quality, confidential PA and administrative support to the core team and Director to ensure the priorities of the ICS can be delivered effectively and efficiently.
- Be responsible for providing project and administrative support to key committees and groups as needed.
- Manage discrete projects as required.
- Collate and undertake specific research as required to support the directorate and assist in the assimilation and interpretation of national guidance and information as required.
- Provide support to information and communication activities, supporting the on-going management of relationships with stakeholders.
- Design and implement a comprehensive set of systems to support the effective running of the directorate and all corresponding communications.
- Develop key working relationships to help support and develop the business of the directorate and to play an active part in developing and achieving a culture of performance improvement.
- Management of a small number of staff.
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Responsible for management of delegated budgets, contributing to budget setting and working knowledge of financial processes.
- Responsible for decisions made during their duties, seeking guidance and escalating issues where appropriate.
Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
The ICS has a bold ambition to deliver improved outcomes for our 1.2m population through our four Alliances, and we are placing clinical and professional leadership and the voice of our residents at the heart of realizing this ambition.
The Clinical Leadership and Innovation Directorate is charged with putting clinical and multi-professional leadership at the heart of our system. This means that our health and care performance benefits from the active support and participation of staff within the ICS as part of their day-to-day work. The Directorate will support the system by preparing the ground for the adoption of a Stewardship Approach as well as managing the transition including ongoing pathway development, specialist commissioning activities and change-making within current BAU activity. It will then transform our system by managing our health and care resources through the formation of and delivery by stewardship groups.
At the same time, it will ensure the safe and effective use of medicines and optimize medicines use to improve health outcomes and the quality of care. It will do this by leading the strategic transformation of medicines optimization work and ensuring the ICB undertakes all its statutory duties in relation to medications. It will also lead on integration, commissioning and contracting, development clinical community pharmacy services and the development of systems and processes to provide quality and patient safety assurance for use of medicines in commissioned services.
This post-holder will ensure effective delivery of related programmes, providing high quality business management support, supporting key committees and programmes. The post holder will work closely with senior officers and clinicians across the Partnership to ensure delivery. They will have responsibility for management of delegated budgets. There may also be direct line management of other staff. This will be agreed locally.
COMPETENCY BASED KEY DELIVERABLES
- Manage the day-to-day organisation of the Directorate.
- Understand the overall priorities of the Directorate, interpreting these priorities by planning and managing the diary and facilitating delivery.
- Provide high quality, confidential PA and administrative support to the core team and Director to ensure the priorities of the ICS can be delivered effectively and efficiently.
- Be responsible for providing project and administrative support to key committees and groups as needed.
- Manage discrete projects as required.
- Collate and undertake specific research as required to support the directorate and assist in the assimilation and interpretation of national guidance and information as required.
- Provide support to information and communication activities, supporting the on-going management of relationships with stakeholders.
- Design and implement a comprehensive set of systems to support the effective running of the directorate and all corresponding communications.
- Develop key working relationships to help support and develop the business of the directorate and to play an active part in developing and achieving a culture of performance improvement.
- Management of a small number of staff.
- Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
- Responsible for management of delegated budgets, contributing to budget setting and working knowledge of financial processes.
- Responsible for decisions made during their duties, seeking guidance and escalating issues where appropriate.
Person Specification
Experience
Essential
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential.
- Previous experience of working in the NHS/public body with senior stakeholders including Chairs and CEOs.
- Experience of providing project support, developing and implementing systems.
Qualifications
Essential
- Degree or equivalent level of experience in relevant role
- Management qualification or equivalent level of on-the-job experience
Partnership Working / Leadership Management
Essential
- Good communicator, with ability to liaise with colleagues at all levels.
- Ability to plan workload considering conflicting priorities and deadlines
- Ability to work as part of a team or independently.
- An understanding of partnership working and how/when partnerships should be built, in order to effect solutions that feed into defined plans.
- Role model core behaviours including equity and diversity and maintaining a professional image at all times.
Skills
Essential
- Good communications skills using a range of methods e.g. written and verbal.
- High level of attention to detail.
- Ability to manage own workload, working to deadlines with minimal supervision.
Other
Essential
- Personal qualities of honesty and integrity.
Knowledge / understanding
Essential
- An understanding of business acumen in their area of
- responsibility ensuring value for money and the driving factors for delivery in multiple sectors.
- Advanced knowledge of all Microsoft Office packages.
- Understanding of practices within required field of work.
Person Specification
Experience
Essential
- Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential.
- Previous experience of working in the NHS/public body with senior stakeholders including Chairs and CEOs.
- Experience of providing project support, developing and implementing systems.
Qualifications
Essential
- Degree or equivalent level of experience in relevant role
- Management qualification or equivalent level of on-the-job experience
Partnership Working / Leadership Management
Essential
- Good communicator, with ability to liaise with colleagues at all levels.
- Ability to plan workload considering conflicting priorities and deadlines
- Ability to work as part of a team or independently.
- An understanding of partnership working and how/when partnerships should be built, in order to effect solutions that feed into defined plans.
- Role model core behaviours including equity and diversity and maintaining a professional image at all times.
Skills
Essential
- Good communications skills using a range of methods e.g. written and verbal.
- High level of attention to detail.
- Ability to manage own workload, working to deadlines with minimal supervision.
Other
Essential
- Personal qualities of honesty and integrity.
Knowledge / understanding
Essential
- An understanding of business acumen in their area of
- responsibility ensuring value for money and the driving factors for delivery in multiple sectors.
- Advanced knowledge of all Microsoft Office packages.
- Understanding of practices within required field of work.
