NHS Cambridgeshire & Peterborough

Operational Resilience Lead

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Job summary

The successful candidate will join the System Coordination Centre (SCC) within the Cambridgeshire & Peterborough Integrated Care Board (ICB) as a highly motivated professional, taking on a key leadership role. They will be responsible for delivering operational leadership to ensure effective system-wide coordination and maintaining flow across Urgent and Emergency Care (UEC) pathways.

The Cambridgeshire & Peterborough SCC is nationally recognised for its advanced maturity, cutting-edge digital systems enabling real-time reporting and forecasting, and its comprehensive oversight of system risks. We are seeking a candidate who can build on and utilise their subject matter expertise and skills to enhance service delivery. The ideal candidate will possess excellent communication skills and ensure the implementation of national and local guidance, delivering system assurance through clear, actionable strategies and pre-set targets.

Main duties of the job

Daily use of performance monitoring tools (i.e. Shrewd, EEAST and EMAS CAD) to monitor and forecast system performance, identify areas of risk, and engage with system partners as required to address areas of risk in a proactive manner

Ensure that system operational resilience is maintained through following frameworks and protocols

To chair daily System Resilience Calls, challenging partners, gaining assurance and clarifying actions as required to improve or maintain flow

To support the delivery of day to day activities to manage system flow and escalation and ensure completion of appropriate reporting

To liaise with the wider ICB teams to contribute operational feedback to a range of business initiatives and projects

Lead the delivery of project plans as allocated by line manager, identifying risks, issues, and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project

To operate in a highly political and sensitive environment

Operate jointly with ICB EPRR (Emergency Preparedness, Resilience and Response)Please refer to additional JD and Person Specification for more detail.

About us

NHS Cambridgeshire & Peterborough is an Integrated Care Board (ICB) and the statutory NHS organisation responsible for planning and delivering local health and care services to the population and communities of Cambridgeshire & Peterborough.

Working collaboratively with partner organisations, including the VCSE sector, it oversees the commissioning, performance, financial management and transformation of the local NHS, as part of Cambridgeshire & Peterborough Integrated Care System (ICS).

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances.

We are a predominantly home based organisation. Some roles within the ICB are not suitable for the sole use of public transport and/or where there is a long journey from home to where work routinely takes place.

Date posted

30 January 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year

Contract

Secondment

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

D9644-25-076a

Job locations

Gemini House

Cambridgeshire Business Park

Ely

CB7 4EA

Job description

Job responsibilities

The Operations Resilience Lead will play a critical role within the Cambridgeshire & Peterborough Integrated Care Boards System Operations Centre (SOC), providing operational leadership to maintain system flow across Urgent and Emergency Care (UEC) pathways. The role involves implementing national and local guidance, ensuring system assurance through clear actions and measurable targets, and chairing daily System Resilience Calls to drive effective collaboration and problem-solving among partners.

Key responsibilities include overseeing system performance, managing escalation processes, and proactively addressing risks to ensure patient safety during periods of increased system pressure. The post holder will also support the wider Unplanned Care team in delivering national and local priorities to improve outcomes, enhance operational performance, and provide value for money.

This position requires strong management skills to lead initiatives aligned with NHS priorities, as well as the ability to propose and implement policy changes that enhance resilience.

The post holder will work five days across a seven-day rota, including rotational weekend shifts, with flexibility to adapt to system pressures. This is a highly collaborative role requiring exceptional communication skills and operational expertise to drive meaningful improvements in healthcare delivery across the system.

Please refer to additional JD and Person Specification for more detail.

Job description

Job responsibilities

This position requires strong management skills to lead initiatives aligned with NHS priorities, as well as the ability to propose and implement policy changes that enhance resilience.

Please refer to additional JD and Person Specification for more detail.

Person Specification

Qualifications

Essential

Educated to masters level or equivalent experience of working at senior level

Desirable

Clinical background with membership of relevant professional body

Experience

Essential

Operational experience within NHSE or Social Care at senior level Experience of applying NHSE national frameworks into practice Comprehensive experience of project management Experience of joint working with Emergency Preparedness Resilience and Response colleagues Experience of working with a range of stakeholders Experience of line management and reviewing performance of individuals

Desirable

Experience of working within Urgent Care Experience of Shrewd and Ambulance Trusts Computer Aided Dispatch

Person Specification

Qualifications

Essential

Educated to masters level or equivalent experience of working at senior level

Desirable

Clinical background with membership of relevant professional body

Experience

Essential

Operational experience within NHSE or Social Care at senior level Experience of applying NHSE national frameworks into practice Comprehensive experience of project management Experience of joint working with Emergency Preparedness Resilience and Response colleagues Experience of working with a range of stakeholders Experience of line management and reviewing performance of individuals

Desirable

Experience of working within Urgent Care Experience of Shrewd and Ambulance Trusts Computer Aided Dispatch

Employer details

Employer name

NHS Cambridgeshire & Peterborough

Address

Gemini House

Cambridgeshire Business Park

Ely

CB7 4EA

Employer's website

https://www.cpics.org.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Cambridgeshire & Peterborough

Address

Gemini House

Cambridgeshire Business Park

Ely

CB7 4EA

Employer's website

https://www.cpics.org.uk/ (Opens in a new tab)