Job summary
An exciting opportunity has a risen for an enthusiastic highly motivated Quality Coordinator. This role will help to ensure high quality, safe care is being delivered within the Frimley System.
The Quality Coordinator is a key member of the team and will support the systems and processes to improve outcomes in line with the quality and patient safety agenda. The role will involve providing administrative support on the main areas of business alongside an excellent development opportunity working with organisations on quality assurance.
The successful candidate will possess analytical and communication skills, a collaborative approach, and a commitment to delivering the highest standards. You will be comfortable managing complex information, presenting it to a wide range of stakeholders, and working with various organisations within the Integrated Care System to promote a culture of quality, safety, and continuous improvement.
Main duties of the job
The Quality Coordinator is a key member of the Quality Team and will support the systems and processes to improve outcomes in line with the quality and patient safety agenda. The role will involve providing administrative support on the main areas of business alongside a development opportunity working with organisations on quality assurance.
The post holder, at times will be the first point of contact for the Quality Team which requires clear communication skills and managing complex and sensitive information.
About us
NHS Frimley Integrated Care Board was formed on 1 July 2022 under the Health and Care Act 2022, replacing NHS Frimley Clinical Commissioning Group.
The ICB is the new statutory NHS organisation responsible for planning and delivering health and care services. It will work collaboratively with partner organisations including the voluntary, community and social enterprise sector, people and communities across theFrimley Health and Care Integrated Care System (ICS).
We value and promote diversity and are committed to equality of opportunity for all. We believe that the best employers are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from Black, Asian and Minority Ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under-represented in these important roles.
We are committed to delivering a trustworthy, flexible and responsible staff culture.
Benefits include:
- Fringe HCAS payment
- NHS Pension Scheme
- Agile Working; currently 1 day a fortnight office based.
Supportive team, flexible working arrangements and access to NHS leadership development and training opportunities
Job description
Job responsibilities
Extensive knowledge of administrative procedures
Must be able to provide and receive complex, or sensitive information
Problem solving skills and ability to respond to sudden unexpected demands
Travel required to the quality agenda
Please see person spec for full details
Job description
Job responsibilities
Extensive knowledge of administrative procedures
Must be able to provide and receive complex, or sensitive information
Problem solving skills and ability to respond to sudden unexpected demands
Travel required to the quality agenda
Please see person spec for full details
Person Specification
Qualifications
Essential
- oWe are mindful that not all people will have experienced a traditional education, therefore we recognise your skills and experience you can bring to this role and/or qualifications.
Knowledge and Experience
Essential
- Experience/ interest in working in quality and patient safety
- Knowledge of administrative procedures, project management or information analysis.
- Knowledge of project principles.
- Previously worked in similar position within the public sector
- Commitment to continuing professional development
- The ability to remain calm and professional under pressure
- Can work independently and as a part of a team
Skills Capabilities & Attributes
Essential
- Excellent time management skills with the ability to re-prioritise
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
- Ability to pull together comprehensive draft reports, data and letters
- Negotiating, networking and persuasive skills
- Project management skills.
- Skills for interpreting information
- Advanced keyboard skills, use of a range of software
- Ability to work without supervision. Able to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
- Good communication skills with the ability to listen and articulate clearly and concisely on a variety matters
- Ability to communicate effectively with all levels of staff and confidence to communicate with Senior Managers
Values and behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients. Values diversity and difference operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same. Understanding of and commitment to equality of opportunity and good working relationships. Professional, calm and efficient manner
Person Specification
Qualifications
Essential
- oWe are mindful that not all people will have experienced a traditional education, therefore we recognise your skills and experience you can bring to this role and/or qualifications.
Knowledge and Experience
Essential
- Experience/ interest in working in quality and patient safety
- Knowledge of administrative procedures, project management or information analysis.
- Knowledge of project principles.
- Previously worked in similar position within the public sector
- Commitment to continuing professional development
- The ability to remain calm and professional under pressure
- Can work independently and as a part of a team
Skills Capabilities & Attributes
Essential
- Excellent time management skills with the ability to re-prioritise
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
- Ability to pull together comprehensive draft reports, data and letters
- Negotiating, networking and persuasive skills
- Project management skills.
- Skills for interpreting information
- Advanced keyboard skills, use of a range of software
- Ability to work without supervision. Able to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
- Good communication skills with the ability to listen and articulate clearly and concisely on a variety matters
- Ability to communicate effectively with all levels of staff and confidence to communicate with Senior Managers
Values and behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients. Values diversity and difference operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same. Understanding of and commitment to equality of opportunity and good working relationships. Professional, calm and efficient manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.