Job summary
Working as part of the Children and Young People, Mental Health, Learning Disabilities and Autism programmes across Frimley ICB members of our teams will all bring a commitment and passion to support the most vulnerable people in our communities to live the life they chose. We actively work together with our partners across Frimley to reduce health inequalities and improve outcomes for our communities. We are influenced by the voices of people we serve, focused on impact and making lasting change. Success in this role will require the ability to deliver integrated models of care and work highly effectively through collaboration and using a dispersed leadership approach.
Main duties of the job
The team administrator is responsible for ensuring the organisation and delivery of a coordinated and responsive administrative service to the team. This includes diary management and ensuring effective administration of key meetings within the programme. They will be responsible for all administrative support duties including management of databases and advanced-level use of Office IT packages such as word, excel, outlook and power point. The post holder will ensure a positive approach to customer care in line with Frimley ICB's strategy and values.
About us
NHS Frimley Integrated Care Board was formed on 1 July 2022 under the Health and Care Act 2022, replacing NHS Frimley Clinical Commissioning Group.
The ICB is the new statutory NHS organisation responsible for planning and delivering health and care services. It will work collaboratively with partner organisations including the voluntary, community and social enterprise sector, people and communities across theFrimley Health and Care Integrated Care System (ICS).
We value and promote diversity and are committed to equality of opportunity for all. We believe that the best employers are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from Black, Asian and Minority Ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under-represented in these important roles.
We are committed to delivering a trustworthy, flexible and responsible staff culture.
Benefits include:
- Fringe HCAS payment
- NHS Pension Scheme
- Agile Working; currently 1 day a fortnight office based.
Supportive team, flexible working arrangements and access to NHS leadership development and training opportunities
Job description
Job responsibilities
Maintaining systems and processes to guarantee an efficient and effective administrative service, that supports the delivery of activity and performance targets, on behalf of the Head of Transformation
Promoting best working practices, implementing ideas and proactive changes as and where necessary, ensuring standards and protocols are in place.
Providing comprehensive and professional administrative support service to the Head and ad hoc support, as and where required to the other programme co-ordinators.
Ensuring that confidentiality is always maintained regarding the work of the programme.
Managing team diaries, arranging meetings, travel arrangements, appointments, booking rooms and catering where appropriate, virtual and/or face to face meetings.
Ensuring an effective electronic filing system is in place both manually and electronically and any other administrative systems required.
Liaising with key contacts at all levels, ensuring that administrative duties relating to the programme are resolved effectively.
A proactive commitment to upholding the values of equality, diversity and inclusion acting in a compassionate and inclusive manner when engaging with internal and external people.
Job description
Job responsibilities
Maintaining systems and processes to guarantee an efficient and effective administrative service, that supports the delivery of activity and performance targets, on behalf of the Head of Transformation
Promoting best working practices, implementing ideas and proactive changes as and where necessary, ensuring standards and protocols are in place.
Providing comprehensive and professional administrative support service to the Head and ad hoc support, as and where required to the other programme co-ordinators.
Ensuring that confidentiality is always maintained regarding the work of the programme.
Managing team diaries, arranging meetings, travel arrangements, appointments, booking rooms and catering where appropriate, virtual and/or face to face meetings.
Ensuring an effective electronic filing system is in place both manually and electronically and any other administrative systems required.
Liaising with key contacts at all levels, ensuring that administrative duties relating to the programme are resolved effectively.
A proactive commitment to upholding the values of equality, diversity and inclusion acting in a compassionate and inclusive manner when engaging with internal and external people.
Person Specification
Qualifications
Essential
- oEducated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and experience
Essential
- Significant administrative experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues.
- Commitment to continuing professional development.
Skills Capabilities & Attributes
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work at pace in a busy working environment and able to multi-task.
- Effective team working.
- Minute taking.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others. workloads to changing and often tight deadlines.
- Professional, calm and efficient manner.
Values and behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Values diversity and difference operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same.
- Understanding of and commitment to equality of opportunity and good working relationships.
Person Specification
Qualifications
Essential
- oEducated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and experience
Essential
- Significant administrative experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues.
- Commitment to continuing professional development.
Skills Capabilities & Attributes
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work at pace in a busy working environment and able to multi-task.
- Effective team working.
- Minute taking.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others. workloads to changing and often tight deadlines.
- Professional, calm and efficient manner.
Values and behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Values diversity and difference operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same.
- Understanding of and commitment to equality of opportunity and good working relationships.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.