Job summary
An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the All Age Continuing Care Service as Performance Support Manager. This post will support the Performance Manager across Cheshire East and Cheshire West places.
We are looking for candidates who can work well independently and as part of a team and who feel comfortable working under pressure. If you enjoy working in a fast paced, diverse work area and you have a keen appetite for service improvement and development this may well be the opportunity for you.
Main duties of the job
The post holder will have responsibility for supporting the Performance Manager in development of robust performance monitoring and reporting processes whilst adapting / designing information systems to meet the specifications of service users.
The post holder will support the Performance Manager for all assurance, performance regulation and scrutiny activities required by the service to meet all of its statutory and strategic obligations and plans.
The post holder will be responsible for supporting and contributing to the maintenance and development of a range of performance processes and procedural documents.
About us
The service operates Monday to Friday between the hours of 9am-5pm. The orgaisation has a strong focus on the wellbeing of its staff and is able to offer regular 1-1's, both formal and informal wellbeing activities and an employee assistance programme. The Service works on a hybrid model working at home and at offices based in Chester, Macclesfield and Nantwich.
We are an ambitious service with a national reputation for the development and implementation of technology to improve the experience of staff, patients and carers. We are committed to the ongoing learning and development of our staff and provide opportunities in line with the CHC Competency Framework. Strong leadership encourages personal growth, learning and development and there are opportunities for learning and further study.
Job description
Job responsibilities
For Detailed description of duties please see Job Description attached
Other duties include:
- Provide support to the Performance Team across all areas in relation to performance monitoring, management and improvement.
- Support the production of the Performance Report, including data and narrative collation and population, and other performance and governance and risk based information and systems to enable timely scrutiny and review.
- Support the day-to-day monitoring and maintenance of the process to support continuous improvement of the Oversight Framework.
- Highlight poor performance and other key performance indicators and support development of actions for improvement and recovery plans in conjunction with the Performance Team.
- Respond to requests for data from both within the ICB and from external teams, including the understanding and interrogation of the ICB BI portal and the analysis of the data to deliver the requested requirements.
Job description
Job responsibilities
For Detailed description of duties please see Job Description attached
Other duties include:
- Provide support to the Performance Team across all areas in relation to performance monitoring, management and improvement.
- Support the production of the Performance Report, including data and narrative collation and population, and other performance and governance and risk based information and systems to enable timely scrutiny and review.
- Support the day-to-day monitoring and maintenance of the process to support continuous improvement of the Oversight Framework.
- Highlight poor performance and other key performance indicators and support development of actions for improvement and recovery plans in conjunction with the Performance Team.
- Respond to requests for data from both within the ICB and from external teams, including the understanding and interrogation of the ICB BI portal and the analysis of the data to deliver the requested requirements.
Person Specification
Qualifications
Essential
- Knowledge of specific area, acquired through diploma or equivalent experience or training, plus further management knowledge or experience to degree level equivalent.
- Evidence of continuous personal and professional development.
Knowledge & Skills
Essential
- Knowledge of current issues facing the NHS nationally and locally.
- IT literate with good skills in Microsoft Excel, Word, PowerPoint.
- Excellent written and verbal communication skill.
- Numerical with good analytical skills.
- Experience of managing data as well as identifying / resolving data quality issues.
- Ability to multi task, deal with conflicting priorities and Excellent organisational skills.
- Able to work on own initiative and plan daily workload and priorities.
- Numerical with good problem solving and attention to detail.
- Good interpersonal and communication skills.
- Proactive approach in the development of ideas, initiatives and data quality.
- Ability to interpret data and present it as clear information.
Experience
Essential
- Experience in performance reporting and information analysis.
- Understanding of performance monitoring, management and improvement, with some experience of data analysis.
- Experience in supporting the development of clear and concise information and performance management reports and guidance documents.
- Experience in delivering training in their own area.
mobility
Essential
- Ability to work flexibly across the geographical area of Cheshire and beyond.
- Able to be flexible on working hours.
Person Specification
Qualifications
Essential
- Knowledge of specific area, acquired through diploma or equivalent experience or training, plus further management knowledge or experience to degree level equivalent.
- Evidence of continuous personal and professional development.
Knowledge & Skills
Essential
- Knowledge of current issues facing the NHS nationally and locally.
- IT literate with good skills in Microsoft Excel, Word, PowerPoint.
- Excellent written and verbal communication skill.
- Numerical with good analytical skills.
- Experience of managing data as well as identifying / resolving data quality issues.
- Ability to multi task, deal with conflicting priorities and Excellent organisational skills.
- Able to work on own initiative and plan daily workload and priorities.
- Numerical with good problem solving and attention to detail.
- Good interpersonal and communication skills.
- Proactive approach in the development of ideas, initiatives and data quality.
- Ability to interpret data and present it as clear information.
Experience
Essential
- Experience in performance reporting and information analysis.
- Understanding of performance monitoring, management and improvement, with some experience of data analysis.
- Experience in supporting the development of clear and concise information and performance management reports and guidance documents.
- Experience in delivering training in their own area.
mobility
Essential
- Ability to work flexibly across the geographical area of Cheshire and beyond.
- Able to be flexible on working hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
