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South West London Integrated Care Board

Senior Transformation Manager Redesign

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This job is now closed

Job summary

This key role provides a key point of contact between multiple system stakeholders and leads a portfolio of project work to deliver the system priorities within Urgent and Emergency Care and will support broader team priorities where required. The post holder will support the Chairs of the Sutton A&E Delivery Board (AEDB) and Urgent and Emergency Care Oversight Group in ensuring these key multi-agency forums, and the project groups supporting them achieve improvements for patients seeking planned and unplanned care in Sutton.

This post plays a critical 'system management' role across primary, secondary, community, mental health and other care providers, co-ordinating system responses to times of surge and seasonal planning. They will lead on seasonal planning, in particular winter readiness, and urgent and emergency care priorities set out in the operational planning guidance and the local Sutton Health and Care Plan, including tracking and reporting on KPIs and national and local ambitions including winter returns, BCF returns and other submissions. The role will be responsible for implementing project management methodologies in the approach to workstreams and will work in a matrix management arrangement across the Transformation Team.

Main duties of the job

This role leads the transformation of both urgent and emergency care (UEC) services and planned care services to achieve recovery trajectories and sustained improvement of key UEC standards ensuring patients are kept safe and offered the right care, at the right time, in the right setting.

Development, implementation and delivery of an UEC strategy, UEC Project Plan, Risk Register and regular updates to system and Place meetings of such, that achieves core constitutional and planning guidance standards and against key performance targets including nationally mandated programmes of work and locally agreed priorities.

Liaise with and manage relationships with a wide range of internal and external stakeholders and ensure competing priorities are successfully reconciled.

Working with all agencies involved in the discharge of complex patients with multiple needs to ensure optimal patient care, including contract management, where appropriate, of Place contracts related to step-down care, which includes contract paperwork, contract monitoring meetings, and processing requisitions and payments.

Full details of duties can be found in the job description.

The role requires hybrid home/office working with mandated office days every week and for given meetings and attendance in person at meetings across the Sutton and South West London geography.

The post holder will be required to deputise for the Assistant Head of Transformation within the UEC portfolio and wider transformation agenda

About us

On 1 July 2022, NHS South West London Integrated Care Board (ICB) was established. The ICB, as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

Each ICS consists of two statutory elements:

an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services

an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):

to improve outcomes in population health and healthcare;

tackle inequalities in outcomes, experience and access;

enhance productivity and value for money and;

help the NHS support broader social and economic development.

NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.

Details

Date posted

23 August 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year plus Outer HCAS pro rata per annum

Contract

Fixed term

Duration

7 months

Working pattern

Full-time, Flexible working

Reference number

D9491-SWL652

Job locations

Sutton Civic Centre

St Nicholas Way

Sutton

SM1 1EA


Job description

Job responsibilities

The post holder will take responsibility for a portfolio of service redesign projects within the Transformation team. Working with delivery partners and stakeholders to ensure the service design is coherent and fits into the changing context of wider NHS systems.

The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their implementation.

This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

The role requires hybrid home/office working with mandated office days every week and for given meetings and attendance in person at meetings across the Sutton and South West London geography.

The post holder will be required to deputise for the Assistant Head of Transformation within the UEC portfolio and wider transformation agenda.

Operational activities

The post holder will ensure each work programme area comprehensively articulates the following operational activities and principles to optimise success;

Manage, monitor and report on benefits realisation management, tracking the progress and ensuring that the intended benefits are achieved with outcomes maximised.

Develop appropriate strategy for project delivery with lead Managers/Directors.

Ensure governance structures are in place to support the projects / programmes.

Monitor the performance management process

Manage and implement programme controls ensuring monitoring and control activities and performance targets are on track.

Manage system risks ensuring they are suitably identified and controls and/or mitigation is in place, escalating as necessary.

Planning

The post holder will be responsible for supporting the delivery of the CCGs Financial Recovery Plan, annual QIPP plan and supporting implementation strategies.

Performance monitoring

The post holder performance monitors and manages the impact of the project through key stakeholders in relation to projects within the portfolio of the role.

The post holder will have accountability to the Head of Transformation in ensuring that transformation schemes deliver agreed outcomes.

The post holder will manage risks in the projects and escalate significant risks through the governance framework of the CCG.

Market Management

To actively seek to stimulate the market to encourage new providers, to deliver innovative approaches to QIPP

To work with CCG colleagues and to support / lead procurement

2.Key Working Relationships

Internal:

Senior managers and clinicians within the CCG

Board members of the CCG

Locality Leads PCNs and their practices

GP members

External:

Provider Organisations clinical and senior managers

NHS England

Commissioning Support Unit staff

Senior managers and consultants in Public Health

Patients and the public

Relationship management

The post holder will need to have an extensive network with local CCGs in order to exploit opportunities for collaborative commissioning and innovative approaches to QIPP delivery.

The post holder will work with internal CCG officers responsible for the day to day transaction of support functions to ensure open communication channels for resolving issues.

The postholder will represent the CCG in meetings and will work corporately to reflect the CCG approach to commissioning and service redesign.

3.Financial and Physical Resources

Responsible for ensuring adherence to the project budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.

Responsible for defining budgets required to scope and implement QIPP, including any investments required.

Placing orders and signing invoices, keeping mindful of budget limitations.

Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings as required.

Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.

Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.

4.Staff Management

To line manage, supervise and support all staff within the post holder's portfolio

Motivate and inspire staff to role model leadership and innovation.

To forge positive working relationships, in order to support an effective matrix approach to achieve NHS objectives.

To supervise and support all staff within the post holders project portfolio.

5.Policy and Service Development

To maintain an up to date understanding of innovative and cost savings schemes and approaches being undertaken nationally (e.g. RightCare) and across South West London to ensure continuous development and deliver the challenges of the Health and Care Plan and the Financial Recovery Plan

Responsible for service development, redesign in lead areas; and to work with transformation team to develop and specify new services, undertake appropriate actions to ensure a successful transition leading to improved outcomes and better value for money.

6.Other Skills

RESEARCH AND DEVELOPMENT

To horizon scan in areas of service redesign to ensure areas of innovation and best practice are considered in all new and existing projects.

Test and adopt where appropriate best practice to support delivery of pathway design and financial recovery plan delivery.

INFORMATION MANAGEMENT

Provide and receive information relating to projects and programmes, including presenting information about the commissioning programme and dependencies involving a wide range of stakeholders in formal settings.

Contribute to the commissioning risk management, change control and issue resolution processes.

Support the management of and reporting of information to relevant internal and external stakeholders, including executive sponsors and non-executive authorities.

Ensure appropriate project management systems are set up to support programme controls and reporting.

Operate within and provide enhancements to current management information and reporting to enhance decision making processes.

COMMUNICATION

To work in collaboration with the available Communications function (via the Commissioning Support Service) as appropriate to ensure action on priority issues.

To be a point of contact and resolution for QIPP and patient involvement queries from Clinical commissioners, practice staff, other agencies, patients and their representatives made by telephone, email or letter including FOI enquiries.

ADDITIONAL DUTIES

To lead on any other delegated work streams as agreed with the QIPP Programme Director

The post holder will deputise for the QIPP Programme Director and undertake other responsibilities as agreed with the QIPP Programme Director.

To participate in the Senior Manager on-call rota

Job description

Job responsibilities

The post holder will take responsibility for a portfolio of service redesign projects within the Transformation team. Working with delivery partners and stakeholders to ensure the service design is coherent and fits into the changing context of wider NHS systems.

The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their implementation.

This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

The role requires hybrid home/office working with mandated office days every week and for given meetings and attendance in person at meetings across the Sutton and South West London geography.

The post holder will be required to deputise for the Assistant Head of Transformation within the UEC portfolio and wider transformation agenda.

Operational activities

The post holder will ensure each work programme area comprehensively articulates the following operational activities and principles to optimise success;

Manage, monitor and report on benefits realisation management, tracking the progress and ensuring that the intended benefits are achieved with outcomes maximised.

Develop appropriate strategy for project delivery with lead Managers/Directors.

Ensure governance structures are in place to support the projects / programmes.

Monitor the performance management process

Manage and implement programme controls ensuring monitoring and control activities and performance targets are on track.

Manage system risks ensuring they are suitably identified and controls and/or mitigation is in place, escalating as necessary.

Planning

The post holder will be responsible for supporting the delivery of the CCGs Financial Recovery Plan, annual QIPP plan and supporting implementation strategies.

Performance monitoring

The post holder performance monitors and manages the impact of the project through key stakeholders in relation to projects within the portfolio of the role.

The post holder will have accountability to the Head of Transformation in ensuring that transformation schemes deliver agreed outcomes.

The post holder will manage risks in the projects and escalate significant risks through the governance framework of the CCG.

Market Management

To actively seek to stimulate the market to encourage new providers, to deliver innovative approaches to QIPP

To work with CCG colleagues and to support / lead procurement

2.Key Working Relationships

Internal:

Senior managers and clinicians within the CCG

Board members of the CCG

Locality Leads PCNs and their practices

GP members

External:

Provider Organisations clinical and senior managers

NHS England

Commissioning Support Unit staff

Senior managers and consultants in Public Health

Patients and the public

Relationship management

The post holder will need to have an extensive network with local CCGs in order to exploit opportunities for collaborative commissioning and innovative approaches to QIPP delivery.

The post holder will work with internal CCG officers responsible for the day to day transaction of support functions to ensure open communication channels for resolving issues.

The postholder will represent the CCG in meetings and will work corporately to reflect the CCG approach to commissioning and service redesign.

3.Financial and Physical Resources

Responsible for ensuring adherence to the project budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.

Responsible for defining budgets required to scope and implement QIPP, including any investments required.

Placing orders and signing invoices, keeping mindful of budget limitations.

Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings as required.

Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.

Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.

4.Staff Management

To line manage, supervise and support all staff within the post holder's portfolio

Motivate and inspire staff to role model leadership and innovation.

To forge positive working relationships, in order to support an effective matrix approach to achieve NHS objectives.

To supervise and support all staff within the post holders project portfolio.

5.Policy and Service Development

To maintain an up to date understanding of innovative and cost savings schemes and approaches being undertaken nationally (e.g. RightCare) and across South West London to ensure continuous development and deliver the challenges of the Health and Care Plan and the Financial Recovery Plan

Responsible for service development, redesign in lead areas; and to work with transformation team to develop and specify new services, undertake appropriate actions to ensure a successful transition leading to improved outcomes and better value for money.

6.Other Skills

RESEARCH AND DEVELOPMENT

To horizon scan in areas of service redesign to ensure areas of innovation and best practice are considered in all new and existing projects.

Test and adopt where appropriate best practice to support delivery of pathway design and financial recovery plan delivery.

INFORMATION MANAGEMENT

Provide and receive information relating to projects and programmes, including presenting information about the commissioning programme and dependencies involving a wide range of stakeholders in formal settings.

Contribute to the commissioning risk management, change control and issue resolution processes.

Support the management of and reporting of information to relevant internal and external stakeholders, including executive sponsors and non-executive authorities.

Ensure appropriate project management systems are set up to support programme controls and reporting.

Operate within and provide enhancements to current management information and reporting to enhance decision making processes.

COMMUNICATION

To work in collaboration with the available Communications function (via the Commissioning Support Service) as appropriate to ensure action on priority issues.

To be a point of contact and resolution for QIPP and patient involvement queries from Clinical commissioners, practice staff, other agencies, patients and their representatives made by telephone, email or letter including FOI enquiries.

ADDITIONAL DUTIES

To lead on any other delegated work streams as agreed with the QIPP Programme Director

The post holder will deputise for the QIPP Programme Director and undertake other responsibilities as agreed with the QIPP Programme Director.

To participate in the Senior Manager on-call rota

Person Specification

Qualifications

Desirable

  • Project management qualification

Experience

Essential

  • Completing reports and returns to a local, regional or national team
  • Managing meetings and meeting admin
  • Creating and maintaining project documentation
  • Responsible for budget setting/reporting/adherence

Desirable

  • Stakeholder engagement on challenging projects/ issues
  • Contracting management / establishment / monitoring
  • Service or pathway review / improvement work
Person Specification

Qualifications

Desirable

  • Project management qualification

Experience

Essential

  • Completing reports and returns to a local, regional or national team
  • Managing meetings and meeting admin
  • Creating and maintaining project documentation
  • Responsible for budget setting/reporting/adherence

Desirable

  • Stakeholder engagement on challenging projects/ issues
  • Contracting management / establishment / monitoring
  • Service or pathway review / improvement work

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South West London Integrated Care Board

Address

Sutton Civic Centre

St Nicholas Way

Sutton

SM1 1EA


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West London Integrated Care Board

Address

Sutton Civic Centre

St Nicholas Way

Sutton

SM1 1EA


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Head of Transformation (Sutton)

Aishling Cahill

Aishling.cahill@swlondon.nhs.uk

Details

Date posted

23 August 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year plus Outer HCAS pro rata per annum

Contract

Fixed term

Duration

7 months

Working pattern

Full-time, Flexible working

Reference number

D9491-SWL652

Job locations

Sutton Civic Centre

St Nicholas Way

Sutton

SM1 1EA


Supporting documents

Privacy notice

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