Job summary
Secondment until 31-Mar-2024
The Merton and Wandsworth Self-Management Service (SMS) aims
to empower patients to take an active role in managing their own health and
wellbeing. This is achieved through:
The Expert Patients Programme (EPP) a free 6-week
self-management course for adults living with long-term health conditions
The Wandsworth Wellbeing Hub an online directory and
telephone signposting service
The Diabetes Champions a group of volunteers, trained by
Diabetes UK to educate people about the risks and management of Type 2
Diabetes.
Main duties of the job
For a full list of duties held by this post, please refer to the job description.
The purpose of this role in to
ensure that the LDU is able deliver the Stanford accredited Chronic Disease
Self-Management Programmes (locally referred to as the Expert Patients
Programme or EPP) to the residents of Merton and Wandsworth. In addition to
this, there is also a requirement to support the Wandsworth Diabetes Champions
and ensure someone from the team is always present to respond to any Wandsworth
Wellbeing Hub queries.
To be equally
responsible for the day to day running of the self-management courses and the
Wandsworth Wellbeing Hub.
To deliver an
effective and competent level of clerical support and consistently deliver a
client-focused service which promotes good customer service and effective
working relationships with the course tutors, participants and third party
organisations.
To respond to
telephone enquiries to the Wellbeing Hub as well as enquiries from the public
and health and social care professionals.
To assist with
registering course participants, promoting, setting up and delivering EPP
courses in the community.
The job description
and person specification may be reviewed on an ongoing basis in accordance with
the changing needs of the Department and the Organisation.
About us
On 1 July 2022, NHS South West London Integrated Care Board (ICB) was established. The ICB, as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.
Each ICS consists of two statutory elements:
- an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services
- an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):
- to improve outcomes in population health and healthcare;
- tackle inequalities in outcomes, experience and access;
- enhance productivity and value for money and;
- help the NHS support broader social and economic development.
NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.
Job description
Job responsibilities
For a full list of duties held by this post, please refer to the job description.
1. Duties
and Responsibilities
Promote EPP and the Wandsworth Wellbeing Hub at local
events; this will include distributing promotional materials, manning
information stands, delivering presentations, engaging with the public, and
engaging with professionals from the voluntary sector and health/social care
professionals.
Carry out administrative tasks relating to the courses,
including contacting and coordinating course tutors and participants, booking
venues, arranging transport, ordering supplies, arranging tutor assessments,
and maintaining records of course related activity.
Capture data about course attendances, feedback from
participants and availability/accreditation details of the tutors.
Carry out administrative tasks relating to tutor
training and supervision or any other EPP related training developed in Merton
and Wandsworth.
Attend team meetings as part of the Merton and
Wandsworth Self-Management team.
Ensure that all complaints, comments and suggestions
are dealt with appropriately, in accordance with policy, resolving where
possible and escalating to line manager when appropriate.
Organise hospitality events, including the EPP reunion.
Maintain an adequate level of understanding regarding
the courses, with the aim of dealing with enquiries both in person and over the
telephone. This will also help when interacting with the public at road shows
and marketing events.
To carry out other appropriate delegated duties as
required such as minute taking and booking rooms.
Job description
Job responsibilities
For a full list of duties held by this post, please refer to the job description.
1. Duties
and Responsibilities
Promote EPP and the Wandsworth Wellbeing Hub at local
events; this will include distributing promotional materials, manning
information stands, delivering presentations, engaging with the public, and
engaging with professionals from the voluntary sector and health/social care
professionals.
Carry out administrative tasks relating to the courses,
including contacting and coordinating course tutors and participants, booking
venues, arranging transport, ordering supplies, arranging tutor assessments,
and maintaining records of course related activity.
Capture data about course attendances, feedback from
participants and availability/accreditation details of the tutors.
Carry out administrative tasks relating to tutor
training and supervision or any other EPP related training developed in Merton
and Wandsworth.
Attend team meetings as part of the Merton and
Wandsworth Self-Management team.
Ensure that all complaints, comments and suggestions
are dealt with appropriately, in accordance with policy, resolving where
possible and escalating to line manager when appropriate.
Organise hospitality events, including the EPP reunion.
Maintain an adequate level of understanding regarding
the courses, with the aim of dealing with enquiries both in person and over the
telephone. This will also help when interacting with the public at road shows
and marketing events.
To carry out other appropriate delegated duties as
required such as minute taking and booking rooms.
Person Specification
Experience
Essential
- Experience of team working
-
- Experience of working in a project focused environment
-
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
-
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
-
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
-
- Understanding of Confidentiality and Data Protection Act.
-
- Knowledge of the NHS
Desirable
- Experience of working in a similar admin and clerical role
Qualifications
Essential
- Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level.
-
- Educated to NVQ level 4 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Other
Essential
- A flexible and can do approach
-
- Understanding of confidentiality
-
- Team player
-
- Knowledge of local health, social care and third sector services
-
- An ability to maintain confidentiality and trust.
-
- Professional, calm and efficient manner
-
- Commitment to continuing professional development.
-
- Positive and flexible approach to work
Person Specification
Experience
Essential
- Experience of team working
-
- Experience of working in a project focused environment
-
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
-
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
-
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
-
- Understanding of Confidentiality and Data Protection Act.
-
- Knowledge of the NHS
Desirable
- Experience of working in a similar admin and clerical role
Qualifications
Essential
- Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level.
-
- Educated to NVQ level 4 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Other
Essential
- A flexible and can do approach
-
- Understanding of confidentiality
-
- Team player
-
- Knowledge of local health, social care and third sector services
-
- An ability to maintain confidentiality and trust.
-
- Professional, calm and efficient manner
-
- Commitment to continuing professional development.
-
- Positive and flexible approach to work
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).