South West London Integrated Care Board

Mental Health Transformation Support Officer

Information:

This job is now closed

Job summary

An opportunity has arisen for a Mental Health Transformation Support Officer to join the South West London ICB Mental Health Team. The role will work within programmes, supporting the delivery of the Mental Health Strategy, working across South West London and on borough specific Mental Health transformation initiatives.

We are looking for an individual who can effectively engage with a wide range of internal and external stakeholders and build excellent working relationships across the system to support the programmes. The postholder will need excellent business and administration skills together with being a self-starter and able to work independently when necessary. You will need to juggle the work demands of varied mental health activities, but in return there is opportunity to learn more about each area and support interesting projects to help you develop a wide range of skills.

This a fixed term contract until March 2026.

Main duties of the job

provide excellent administration and operations support to your allocated programmes of work, including arranging meetings, minute-taking, project support and administration, and managing the administration processes of the team.

coordinate activities to support project working groups and programme boards

support the team of commissioning and project managers with programme reporting and ensuring deadlines are met.

actively engage and work collaboratively with colleagues and partners across SWL, including commissioner, providers and clinicians.

provide general commissioning and administration support to the workstreams as required.

About us

NHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

Each ICS consists of two statutory elements:

  • an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services
  • an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):

  • to improve outcomes in population health and healthcare;
  • tackle inequalities in outcomes, experience and access;
  • enhance productivity and value for money and;
  • help the NHS support broader social and economic development.

NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.

Details

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,521 to £41,956 a year Per Annum inclusive of Outer HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

491-SWLMHT08-A

Job locations

Transformation - Mental Health Team (930044) L4

120 The Broadway

London

SW19 1RH


Job description

Job responsibilities

Please refer to the Job Description for full details.

Duties and Responsibilities

Providing excellent business and administrative support to the team and ensuring there are effective and efficient processes in place to support the smooth running of the team.

Providing high quality administrative support to the allocated programmes to ensure that projects and activities are planned, managed, and delivered effectively.

Supporting implementation of programmes and projects through timely administrative support, in accordance with the agreed priorities of the team.

Organising meetings or events and assist in the diary management requirements of individuals in connection with programmes of work.

Attending and supporting key programme meetings and taking action notes / minutes, proactively following up on actions to ensure these are completed

Develop and maintain databases required by role.

Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines, which will occasionally be unexpected, and support others in the delivery of similar requirements.

Providing high quality administrative support to the allocated programmes to ensure that projects and activities are planned, managed, and delivered effectively.

Support implementation of programmes and projects through timely administrative support, in accordance with the agreed priorities of the team.

Organise meetings or events and assist in the diary management requirements of individuals in connection with programmes of work.

Attending and supporting key programme meetings and taking action notes / minutes, proactively following up on actions to ensure these are completed.

Develop and maintain databases required by role.

Prioritising competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines, which will occasionally be unexpected, and support others in the delivery of similar requirements.

Supporting project managers in updating key project and programme documents (using full suite of Microsoft Office tools) including programme and project plans, and programme risk and issue logs.

Supporting project managers with reporting requirements

Supporting forward agenda planning, updating reporting timelines/trackers, co- ordinating contributions to papers, and ensuring that team meetings, programme Boards and committees operate within organisational standards.

Contributing to effective information management within the team.

Providing support to specific projects as required by the team, taking responsibility for discrete pieces of work to contribute to overall delivery, for example supporting clinical engagement activities; proof reading, editing and formatting reports and presentations; undertake research and collating key information from a range of sources.

Working in an integrated manner with the local teams and establishing SWL-wide networks.

Effectively communicating with a wide range of stakeholders to build strong engagement with the programmes.

Communicating information and issues, including briefings and reports, to team as appropriate.

Job description

Job responsibilities

Please refer to the Job Description for full details.

Duties and Responsibilities

Providing excellent business and administrative support to the team and ensuring there are effective and efficient processes in place to support the smooth running of the team.

Providing high quality administrative support to the allocated programmes to ensure that projects and activities are planned, managed, and delivered effectively.

Supporting implementation of programmes and projects through timely administrative support, in accordance with the agreed priorities of the team.

Organising meetings or events and assist in the diary management requirements of individuals in connection with programmes of work.

Attending and supporting key programme meetings and taking action notes / minutes, proactively following up on actions to ensure these are completed

Develop and maintain databases required by role.

Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines, which will occasionally be unexpected, and support others in the delivery of similar requirements.

Providing high quality administrative support to the allocated programmes to ensure that projects and activities are planned, managed, and delivered effectively.

Support implementation of programmes and projects through timely administrative support, in accordance with the agreed priorities of the team.

Organise meetings or events and assist in the diary management requirements of individuals in connection with programmes of work.

Attending and supporting key programme meetings and taking action notes / minutes, proactively following up on actions to ensure these are completed.

Develop and maintain databases required by role.

Prioritising competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines, which will occasionally be unexpected, and support others in the delivery of similar requirements.

Supporting project managers in updating key project and programme documents (using full suite of Microsoft Office tools) including programme and project plans, and programme risk and issue logs.

Supporting project managers with reporting requirements

Supporting forward agenda planning, updating reporting timelines/trackers, co- ordinating contributions to papers, and ensuring that team meetings, programme Boards and committees operate within organisational standards.

Contributing to effective information management within the team.

Providing support to specific projects as required by the team, taking responsibility for discrete pieces of work to contribute to overall delivery, for example supporting clinical engagement activities; proof reading, editing and formatting reports and presentations; undertake research and collating key information from a range of sources.

Working in an integrated manner with the local teams and establishing SWL-wide networks.

Effectively communicating with a wide range of stakeholders to build strong engagement with the programmes.

Communicating information and issues, including briefings and reports, to team as appropriate.

Person Specification

Education and qualifications

Essential

  • Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level.

Knowledge and experience

Essential

  • Experience of working in a complex, multidisciplinary environment
  • Experience of working to tight deadlines and managing own time

Skills and abilities

Essential

  • Ability to draft correspondence
  • Ability to prioritise tasks, seeking guidance as required
  • Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package
  • Excellent organisational skills
  • Confident - able to deal with individuals at all levels and in challenging situations

Other

Essential

  • Understanding of confidentiality
  • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
  • Demonstrates commitment to NHS and organisational values and behaviours
Person Specification

Education and qualifications

Essential

  • Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level.

Knowledge and experience

Essential

  • Experience of working in a complex, multidisciplinary environment
  • Experience of working to tight deadlines and managing own time

Skills and abilities

Essential

  • Ability to draft correspondence
  • Ability to prioritise tasks, seeking guidance as required
  • Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package
  • Excellent organisational skills
  • Confident - able to deal with individuals at all levels and in challenging situations

Other

Essential

  • Understanding of confidentiality
  • Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
  • Demonstrates commitment to NHS and organisational values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West London Integrated Care Board

Address

Transformation - Mental Health Team (930044) L4

120 The Broadway

London

SW19 1RH


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West London Integrated Care Board

Address

Transformation - Mental Health Team (930044) L4

120 The Broadway

London

SW19 1RH


Employer's website

https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Mental Health Transformation Project Manager

Jennifer Nsubuga

Jennifer.nsubuga@swlondon.nhs.uk

Details

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,521 to £41,956 a year Per Annum inclusive of Outer HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

491-SWLMHT08-A

Job locations

Transformation - Mental Health Team (930044) L4

120 The Broadway

London

SW19 1RH


Supporting documents

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