Service Manager Transfer of Care Bureau

Job summary

The Transfer of Care Bureau (ToCB), based at the Princess Royal University Hospital (PRUH) brings together key specialist teams from across the health and social care sector under one umbrella to facilitate discharges of patients with ongoing complex health and care needs. These include a team of Discharge Coordinators, London Borough of Bromley Hospital Care Management and Brokerage Team, Acute Therapies, Business Intelligence and Administration Team, St Christopher's end of life in-reach, Discharge to Assess and voluntary and community sector representation.

The post holder will be responsible for the operational management of the ToCB including direct management of Care Management and Discharge Coordinator Team leaders and matrix management of all other professionals who are part of the infrastructure. The post holder will also be required to inform and lead the strategic development of out of hospital pathways and provision to ensure community services remain responsive to the demands being placed on the acute trust.

The post will be required to provide key leadership and operational management around implementing and taking forward the recommendations of the review to formalise the ToCB structure as well as implementing national policy drivers around improving hospital discharge and reducing Delayed Transfers of care.

Main duties of the job

The post holder will be responsible for:o Day to day running of the ToCB.o Managing escalations to facilitate discharge.o Managing systems and processes to ensure Delayed Transfers of Care (DToC's) are minimised, and that there is robust monitoring and reporting in place.o Provide leadership and management to the specialist teams within the ToCB umbrella including continuing health care, discharge co-ordinators, social care and therapies.o Strategic leadership for service development and service planning / delivery for each specialist team within the ToCB and how they integrate as a whole.o Develop resilience and escalation plans in order to be responsive during times of high demand and pressure.o Workforce planning and developmento Professional leadership and management of the acute therapies department.o Providing strategic leadership to the out of hospital network economy to ensure community services are responsive to need.

About us

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Greenwich - our Places.

Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.

Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience.