Bromley AACC Support Officer – Appeals and Complaints

Job summary

This is a opportunity to take on a adult NHS Continuing Healthcare (CHC) support officer role across both the Bromley All-Age Continuing Care (AACC) team and also Bromley Learning Disabilities/Mental Health and Wellbeing Commissioning. The Commissioning Support Officer - CHC Appeals will be a good fit for an individual with strong administration, business and analytical skills, an eye for detail, and an ability to successfully manage the accurate processing of local appeals.

Main duties of the job

The role is a good fit for someone who can balance a number of competing priorities, whilst maintaining at all times a keen focus on delivering the appeal and complaint responsibilities.

The Commissioning Support Officer -CHC Appeals will provide administrative support to the Bromley All-Age Continuing Care (AACC) service, Learning Disabilities and Mental Health and Wellbeing Commissioning teams by: provideing a full and comprehensive administrative support to the Continuing Healthcare (CHC) Appeals team, in the implementation of the National Framework to support the CHC nursing team to enable them to carry out their work effectively and all aspects of their respective roles within the ICB; ensuring that timely support is provided to a high quality and patient focused service. This will include the organization and co-ordination of meetings, distributing agendas, minute taking, collation of appeal files and disseminating information to a range of internal and external contacts.

The Commissioning Support Officer - Appeals will be a member of the AACC team. The role will support work to ensure that the entire AACC team is supported with an effective business support service. The post holder will also participate as an officer within the broader Integrated Commissioning Division.

About us

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark - our Places.

Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.

Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience. As a new organisation we have developed a system development plan https://www.ourhealthiersel.nhs.uk/SDP-8-November-2021.pdf that outlines the way in which we seek to operate and the steps we will take to realise the full potential of our partnership.