Senior Service Desk Officer

Job summary

An exciting opportunity has arisen within South East London ICS for a ICT Senior Service Desk Officer. The ideal candidate should have a minimum of twelve months experience of supporting an IT Service Desk environment as well technical admin support duties.

As a member of the ICT Department, reporting to the ICT Sevice Desk Manager, you will be expected to provide 1st and 2nd line technical support to users across the South East London ICS on a variety of techincal issues which come through the SEL ICT Service Desk. You will need to be a service individual who is an excellent team player and ready to take on a variety of tasks including, but not limited to, problem solving, imaging PC's and laptops, setting up and maintaining users in the on premise and Azure Active Directory, assist in training Service Desk Staff in advanced problem solving queries, delivering ICT services for service users across South East London ICS.

You will have excellent organisation and communication skills, ability to work efficiently under pressure to support the whole IT team. The candidate will need to have an excellent telephone manner and experience of using an ITIL accredited Service Desk and Registration Authority processes including the Care Identity System.

Main duties of the job

This is a good opportunity to join a highly performing team with a culture of being technically innovative to achieve results, with particular emphasis on improving the technical environment for the ICS, GP Practices and other clients

The ICT Team exists to support the ICT requirements of the ICS and its member practices and to implement information systems and technology solutions to enable the ICS to deliver its targets.

The post holder provides 1st and 2nd line technical support to the end users of both the South East London ICS on a variety of technical issues, providing an efficient and quick resolution to any problems

About us

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark - our Places.

Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.

Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience. As a new organisation we have developed a system development plan https://www.ourhealthiersel.nhs.uk/SDP-8-November-2021.pdf that outlines the way in which we seek to operate and the steps we will take to realise the full potential of our partnership.