Job summary
NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB)
Integrated Care Board is the statutory NHS organisation responsible for
planning and delivering health and care services for the communities of
Buckinghamshire, Oxfordshire and Berkshire West.
The All Age Complex Continuing Care Service (AACCC) are
looking for three motivated people to join our team in one of our three bases
in Oxford, Reading or High Wycombe.
Main duties of the job
Working as the Lead of one the
AACCC adults workstreams (Brokerage, Appeals or Complex Care), the post holder
will provide leadership to their team, manage staff levels, develop/enhance
processes, prioritise their own workload and that of their team, and ensure
exceptional customer service to all stakeholders. Due to the importance of
these roles we are looking for Full Time applicants.
If you would like to discuss this role, please contact
Marion Gelder on 0118 982 2900.
Unfortunately, we are unable to consider applications
from individuals who require sponsorship,
This vacancy may close early if we receive high numbers
of applications.
About us
NHS Buckinghamshire, Oxfordshire and
Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation
responsible for planning and delivering health and care services for the
communities of Buckinghamshire, Oxfordshire and Berkshire West.
We work collaboratively with partner
organisations including local government, the voluntary, community and social
enterprise sector, and people and communities across the BOB Health and Care
Integrated Care System (ICS).
Our key priorities are to
increase healthy life expectancy and reduce health inequalities for the 1.7
million people who live in our communities.
We value and promote diversity
and are committed to equality of opportunity for all. We believe that the best
employers are those that reflect the communities they serve. We want to
increase the diversity of our NHS leadership and particularly encourage applications
from women, people from Black, Asian and Minority Ethnic communities, LGBT
communities, younger candidates and from people with lived experience of
disability, who we know are all under-represented in these important roles.
Our Values are:
Respectful
we are inclusive
Impactful
we make a difference
Integrity
we are kind and fair
Leadership
we encourage leadership
Collaborative
we work together in a positive way
Job description
Job responsibilities
- Supporting the business change process under the guidance of the AACCC Business Intelligence and Reporting Manager
- To be an effective champion for Broadcare across AACCC
- To be responsible for supporting, advising and coaching staff with processes, data maintenance in order to help them deliver benefits in their areas.
- To promote best practice in the administration and delivery of the AACCC service with consistent application of the National Framework and local policies
- To manage and prioritise own workload, working on own initiative to a large degree, assessing situations which may involve information from a variety of quite different sources with differing levels of confidentiality and complexity.
- Support the AACCC Business Intelligence and Reporting Manager in managing the teams core administrative systems, i.e. annual leave, sickness absence, appraisals, mandatory training etc.
- To provide line management to team members of a lower level in your workflow
- mentorship and guidance to all administrative staff of a lower level.
- To sign off expense payments within financial guidelines inclusive of dealing with queries as appropriate.
- Set up exception reporting system to handle routines without supervision
- Routinely re-order department supplies, or delegate as appropriate.
- Update mail/phone directories, or delegate as appropriate.
- Proactively plan out with the admin team, the time they require to underpin the delivery against deadlines i.e. weekly/quarterly returns
- Follow up actions from the Senior Management team meetings if needed
- Put in place and monitor the completion of appraisals and mandatory training across their team
- In partnership with the AACCC Business Intelligence and Reporting Administrator manage band 3 and band 4 administrators within AACCC, supporting the recruitment process and organising induction as required by the Management Team.
- To set up equipment for new members of staff, including set up of new IT account and access permissions, or closing down of IT accounts.
- To undertake training of administration staff of a lower level in order to develop and maintain standards and support quality service delivery of the team.
- To work with Management Team and colleagues to develop standard processes and procedures across the department, including proposal of system improvement, implementation of change and the communication of change to the AACCC Team.
Provide high quality project, service, initiative and administrative support including information and analysis as the locality administration manager for AACCC.
The post holder will undertake reporting and analysis of information to support delivery
The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
- Supporting the business change process under the guidance of the AACCC Business Intelligence and Reporting Manager
- To be an effective champion for Broadcare across AACCC
- To be responsible for supporting, advising and coaching staff with processes, data maintenance in order to help them deliver benefits in their areas.
- To promote best practice in the administration and delivery of the AACCC service with consistent application of the National Framework and local policies
- To manage and prioritise own workload, working on own initiative to a large degree, assessing situations which may involve information from a variety of quite different sources with differing levels of confidentiality and complexity.
- Support the AACCC Business Intelligence and Reporting Manager in managing the teams core administrative systems, i.e. annual leave, sickness absence, appraisals, mandatory training etc.
- To provide line management to team members of a lower level in your workflow
- mentorship and guidance to all administrative staff of a lower level.
- To sign off expense payments within financial guidelines inclusive of dealing with queries as appropriate.
- Set up exception reporting system to handle routines without supervision
- Routinely re-order department supplies, or delegate as appropriate.
- Update mail/phone directories, or delegate as appropriate.
- Proactively plan out with the admin team, the time they require to underpin the delivery against deadlines i.e. weekly/quarterly returns
- Follow up actions from the Senior Management team meetings if needed
- Put in place and monitor the completion of appraisals and mandatory training across their team
- In partnership with the AACCC Business Intelligence and Reporting Administrator manage band 3 and band 4 administrators within AACCC, supporting the recruitment process and organising induction as required by the Management Team.
- To set up equipment for new members of staff, including set up of new IT account and access permissions, or closing down of IT accounts.
- To undertake training of administration staff of a lower level in order to develop and maintain standards and support quality service delivery of the team.
- To work with Management Team and colleagues to develop standard processes and procedures across the department, including proposal of system improvement, implementation of change and the communication of change to the AACCC Team.
Provide high quality project, service, initiative and administrative support including information and analysis as the locality administration manager for AACCC.
The post holder will undertake reporting and analysis of information to support delivery
The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge of administrative procedures, project management or information analysis
Communication Skills
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
Analytical, Planning. Manangement Skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
- Skills for supporting project management
- Skills for managing aspects of projects ensuring they meet financial targets.
- Skills for manipulating information.
- Advanced keyboard skills, use of a range of software
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
Equality & Diversity
Essential
- Ability to work well with colleagues with diverse identities and contribute to a positive culture.
- Demonstrate professional integrity, civility and respect at the workplace.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge of administrative procedures, project management or information analysis
Communication Skills
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
Analytical, Planning. Manangement Skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Excellent time management skills with the ability to re-prioritise
- Skills for supporting project management
- Skills for managing aspects of projects ensuring they meet financial targets.
- Skills for manipulating information.
- Advanced keyboard skills, use of a range of software
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
Equality & Diversity
Essential
- Ability to work well with colleagues with diverse identities and contribute to a positive culture.
- Demonstrate professional integrity, civility and respect at the workplace.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
