Job summary
Unfortunately,
we are unable to consider applications from individuals who require sponsorship.
NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB)
Integrated Care Board is the statutory NHS organisation responsible for
planning and delivering health and care services for the communities of
Buckinghamshire, Oxfordshire and Berkshire West.
The All Age Complex Continuing Care Service (AACCC) are
looking for conscientious individuals to join our team in one of our three
bases in Oxford, Reading or High Wycombe.
Main duties of the job
The post
holders will provide administrative support, working within an integrated
administration team within Continuing Healthcare to assist in delivering every
element of organisation required to support Band 4 Admin staff in the NHS
Continuing Healthcare Pathway and other commissioned services. This includes
supporting the sourcing of care provision and supporting all clinical staff
within the Continuing Healthcare team.
The post holders will be required
to liaise with other administrative and support staff within BOB ICB NHS
Foundation ICB and a range of external contacts including other NHS ICBs,
Social Services, Care Providers, Community Nurses and GPs and to respond to
enquiries received from the general public.
If you would like to discuss this role, please contact
Marion Gelder on 0118 982 2900.
About us
NHS Buckinghamshire, Oxfordshire and
Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation
responsible for planning and delivering health and care services for the
communities of Buckinghamshire, Oxfordshire and Berkshire West.
We work collaboratively with partner
organisations including local government, the voluntary, community and social
enterprise sector, and people and communities across the BOB Health and Care
Integrated Care System (ICS).
Our key priorities are to
increase healthy life expectancy and reduce health inequalities for the 1.7
million people who live in our communities.
We value and promote diversity
and are committed to equality of opportunity for all. We believe that the best
employers are those that reflect the communities they serve. We want to
increase the diversity of our NHS leadership and particularly encourage applications
from women, people from Black, Asian and Minority Ethnic communities, LGBT
communities, younger candidates and from people with lived experience of
disability, who we know are all under-represented in these important roles.
Our Values are:
Respectful
we are inclusive
Impactful
we make a difference
Integrity
we are kind and fair
Leadership
we encourage leadership
Collaborative
we work together in a positive way
Job description
Job responsibilities
Act
as receptionist/first point of contact for the department, dealing with routine
and specialist enquiries in a pleasant and helpful manner, communicating
relevant information to stakeholders, referring to others as appropriate.
Ensure
that general office supply levels are maintained.
Responsible
for sorting of all incoming post and ensure distribution to the relevant
departments, and to ensure that all out going post is documented. To send post
recorded delivery when requested.
Ensure
that all complaints, comments and suggestions are dealt with appropriately, in
accordance with policy, resolving where possible and escalating to line manager
when appropriate.
To
provide efficient administrative support to the AACC team.
To
ensure that high standards of data quality and accurate recording are
maintained, using the ICBs databases.
Understand
the end-to-end AACC process and other commissioned services supported by AACC
funding.
Have
a flexible/adaptable approach to their work in order to meet various deadlines.
Able
to work on own initiative and unsupervised, within defined policies and
procedures to set timescales and the Locality teams priorities.
Respond
to email, telephone and written enquiries in a confidential and sensitive
manner, actioning in the appropriate way.
To
appropriately communicate confidential and sensitive information on patients to
external agencies.
To
archive and dispose of electronic and paper documents confidentially, in
accordance with the current procedures in place.
Produce
quality documentation to support the work of the team as required, using the
appropriate Microsoft software and adopting the ICBs corporate standards and
style.
Provide
administrative support for meetings as required, preparing agendas, recording
action notes of meetings. Post holder must have a standard level of keyboard
skills and able to use Microsoft Office programmes.
To
carry out other appropriate delegated duties as required.
Job description
Job responsibilities
Act
as receptionist/first point of contact for the department, dealing with routine
and specialist enquiries in a pleasant and helpful manner, communicating
relevant information to stakeholders, referring to others as appropriate.
Ensure
that general office supply levels are maintained.
Responsible
for sorting of all incoming post and ensure distribution to the relevant
departments, and to ensure that all out going post is documented. To send post
recorded delivery when requested.
Ensure
that all complaints, comments and suggestions are dealt with appropriately, in
accordance with policy, resolving where possible and escalating to line manager
when appropriate.
To
provide efficient administrative support to the AACC team.
To
ensure that high standards of data quality and accurate recording are
maintained, using the ICBs databases.
Understand
the end-to-end AACC process and other commissioned services supported by AACC
funding.
Have
a flexible/adaptable approach to their work in order to meet various deadlines.
Able
to work on own initiative and unsupervised, within defined policies and
procedures to set timescales and the Locality teams priorities.
Respond
to email, telephone and written enquiries in a confidential and sensitive
manner, actioning in the appropriate way.
To
appropriately communicate confidential and sensitive information on patients to
external agencies.
To
archive and dispose of electronic and paper documents confidentially, in
accordance with the current procedures in place.
Produce
quality documentation to support the work of the team as required, using the
appropriate Microsoft software and adopting the ICBs corporate standards and
style.
Provide
administrative support for meetings as required, preparing agendas, recording
action notes of meetings. Post holder must have a standard level of keyboard
skills and able to use Microsoft Office programmes.
To
carry out other appropriate delegated duties as required.
Person Specification
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
Desirable
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Knowledge of NHS issues.
- Understanding of Data Protection legislation.
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
Person Specification
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
Desirable
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Knowledge of NHS issues.
- Understanding of Data Protection legislation.
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
