Job summary
The Integrated Delivery Networks were established to improve
health outcomes for patients with Long Term Conditions (LTCs) across the three
counties of BOB in line with the NHS Long Term Plan.
We are now seeking to appoint a dynamic and motivated Senior
Manager to join the BOB Long Term Conditions team. The successful candidate
will take on a busy and rewarding role to manage the established BOB Integrated
Stroke Delivery Network to help deliver the LTP objectives within the system
and its associated work programme and provide oversight of LTCs implementation
at Buckinghamshire Place. There will be a strong emphasis on integration and
collaborative working across the whole system to improve healthcare value and
best care at all times for patients.
Main duties of the job
The successful candidate will support delivery of
transformational change and quality improvement within and across local
systems. The proven ability to work in a cross-cutting multi-organisational
setting to facilitate service-specific and wider organisational change is
vital.
Advanced communication and interpersonal skills are
essential, as is demonstrable experience of programme management in the design,
development and delivery of change management and quality improvement. The
successful candidate will have the ability to think, act and respond quickly to
changing circumstances whilst maintaining a clear view of overall priorities.
This is a Hybrid working role, in the office 1 to 2 days a
week based in Buckinghamshire (with flexibility to be in the office if required
for additional days for events and meetings on an ad hoc basis), and the rest
of the week remote working, at times occasional visits to other sites will be
required subject to change as we develop our New Ways of Working.
If you would like to have an informal conversation regarding
this exciting opportunity, please contact Shairoz Claridge via
Shairoz.Clairidge@nhs.net.
Please
note the closing date is Sunday 22nd October 2023
About us
In the heart of the Thames Valley is our Integrated Care
Board (ICB). It covers the geography across three counties and goes in line
with the local authority boundaries of Buckinghamshire, Oxfordshire, Reading,
West Berkshire and Wokingham. Our geography covers a population of nearly 1.9
million. While overall in good health and socio-economic condition, alongside
affluence we have pockets of severe deprivation.
Our constituent organisations include 159 GP surgeries, 5
local authorities, 3 acute hospital trusts, 2 mental health and community
providers, 1 ambulance trust and a single operating model across all of this,
spending c£3.3bn of public money each year.
We
value and promote diversity and are committed to equality of opportunity for
all. We believe that the best organisations are those that reflect the
communities they serve. We want to increase the diversity of our NHS leadership
and particularly encourage applications from women, people from black and
minority ethnic communities, LGBT communities, younger candidates and from
people with lived experience of disability, who we know are all
under-represented in these important roles.
Job description
Job responsibilities
This post holder will work alongside the ICB Deputy Director LTC Clinical Programmes and Clinical Leads to develop the relevant IDN to deliver and monitor the strategy and objectives of the LTP. The post holder will also work closely with the other LTC IDNs Managers and Clinical leads. The post holder will develop and deliver the relevant BOB LTC IDN work programme and ensure the implementation of all LTC IDNs initiatives at the single place they hold oversight for through Place Implementation Group.
The role will be line managed by the ICB Deputy Director LTC Clinical Programme and build close working relationships with other ICB/ICS senior stakeholders. The post holder will work closely with clinical, professional, operational leads and patient representatives across the systems, including our acute partners, Primary Care Networks, ISDN Manager, Local Authorities, public health, community and voluntary sectors, Healthwatch and patient groups. They will also work with Regional and National teams and other ICSs.
The post holder will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders.
Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.
Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues.
Nurture key relationships and maintain networks internally and externally, including national networks.
Assist with public relations and marketing activities.
The post holder will be required to investigate complaints related to expected/unexpected deaths, which can occasionally expose them to highly distressing/emotional situations.
Assist with Freedom of Information requests, keep under review the framework and in accordance with the legislation.
Job description
Job responsibilities
This post holder will work alongside the ICB Deputy Director LTC Clinical Programmes and Clinical Leads to develop the relevant IDN to deliver and monitor the strategy and objectives of the LTP. The post holder will also work closely with the other LTC IDNs Managers and Clinical leads. The post holder will develop and deliver the relevant BOB LTC IDN work programme and ensure the implementation of all LTC IDNs initiatives at the single place they hold oversight for through Place Implementation Group.
The role will be line managed by the ICB Deputy Director LTC Clinical Programme and build close working relationships with other ICB/ICS senior stakeholders. The post holder will work closely with clinical, professional, operational leads and patient representatives across the systems, including our acute partners, Primary Care Networks, ISDN Manager, Local Authorities, public health, community and voluntary sectors, Healthwatch and patient groups. They will also work with Regional and National teams and other ICSs.
The post holder will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders.
Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.
Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues.
Nurture key relationships and maintain networks internally and externally, including national networks.
Assist with public relations and marketing activities.
The post holder will be required to investigate complaints related to expected/unexpected deaths, which can occasionally expose them to highly distressing/emotional situations.
Assist with Freedom of Information requests, keep under review the framework and in accordance with the legislation.
Person Specification
Experience
Essential
- Previous experience of working with clinicians.
- Previous experience of working directly with patients and the public.
- Experience of managing a team.
- Providing and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Significant experience of successfully operating in a politically sensitive environment.
- Demonstrating use of initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance across LTC services.
- Experience of managing risks and reporting.
- Facilitating and/or leading significant change.
- Ability to analyse complex facts and situations and develop a range of options.
- Experience of drafting briefing papers and correspondence at senior management team level.
- Experience of monitoring budgets and business planning processes.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Desirable
- Experience of working across LTCs services.
- Working across organisational boundaries.
Knowledge
Essential
- Understanding of the broader NHS landscape and current reforms e.g. National LTCs Programme and Long Term Plan.
- Understanding of commissioning of NHS LTCs services.
- Understand the National and Regional agenda for LTCs service transformation.
Qualifications
Essential
- Educated to post-graduate degree level in relevant subject e.g. Management Studies or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Evidence of continued professional development.
Desirable
- Further training or significant experience in programme management, financial management or supporting change management processes. Examples include MSP.
Personal Qualities
Essential
- Committed to improving LTCs services by encouraging the collaboration and empowerment of local providers and patients/carers.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Open minded and able to listen/understand the viewpoints of others, able to remain neutral within the region demonstrating no bias.
- Self-motivated, pro-active and innovative.
- Professional with positive reputation amongst peers.
- Ability to reconcile conflicting viewpoints in a diplomatic manner.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
Skills
Essential
- Strategic thinker with proven leadership skills.
- Excellent oral and written communication skills with the ability to develop strong working relationships at all levels.
- Effective interpersonal, motivational and influencing skills.
- Flexible and able to respond to changing priorities.
- Able to operate effectively across organisational boundaries.
Desirable
- Numerate and able to understand complex financial issues combined with deep analytical skills.
Person Specification
Experience
Essential
- Previous experience of working with clinicians.
- Previous experience of working directly with patients and the public.
- Experience of managing a team.
- Providing and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Significant experience of successfully operating in a politically sensitive environment.
- Demonstrating use of initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance across LTC services.
- Experience of managing risks and reporting.
- Facilitating and/or leading significant change.
- Ability to analyse complex facts and situations and develop a range of options.
- Experience of drafting briefing papers and correspondence at senior management team level.
- Experience of monitoring budgets and business planning processes.
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project.
Desirable
- Experience of working across LTCs services.
- Working across organisational boundaries.
Knowledge
Essential
- Understanding of the broader NHS landscape and current reforms e.g. National LTCs Programme and Long Term Plan.
- Understanding of commissioning of NHS LTCs services.
- Understand the National and Regional agenda for LTCs service transformation.
Qualifications
Essential
- Educated to post-graduate degree level in relevant subject e.g. Management Studies or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Evidence of continued professional development.
Desirable
- Further training or significant experience in programme management, financial management or supporting change management processes. Examples include MSP.
Personal Qualities
Essential
- Committed to improving LTCs services by encouraging the collaboration and empowerment of local providers and patients/carers.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Open minded and able to listen/understand the viewpoints of others, able to remain neutral within the region demonstrating no bias.
- Self-motivated, pro-active and innovative.
- Professional with positive reputation amongst peers.
- Ability to reconcile conflicting viewpoints in a diplomatic manner.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
Skills
Essential
- Strategic thinker with proven leadership skills.
- Excellent oral and written communication skills with the ability to develop strong working relationships at all levels.
- Effective interpersonal, motivational and influencing skills.
- Flexible and able to respond to changing priorities.
- Able to operate effectively across organisational boundaries.
Desirable
- Numerate and able to understand complex financial issues combined with deep analytical skills.
