Clinical Advisor for Primary Care Complaints

Job description

Job responsibilities

Job Summary

The role of a Clinical Advisor is to support West Yorkshire senior managers (including Medical Director, Director of Nursing and Director of Corporate Affairs) to provide clinical advice in complaints in Primary care in respects to the delivery of ICB/ NHS England statutory and non statutory and regulatory functions.

Support to the ICB Director for Corporate Affairs and the complaints team which will include providing expert clinical advice relating to quality and safety of services in line with the ICB requirements for Primary care.

Work with the Director of Corporate Affairs to support and identify key themes and trends from complaints, and areas of learning.

Main Duties and Responsibilities

The role of a Clinical Advisor is to support West Yorkshire senior managers (including ICB Medical Director, Director of Nursing and Director of Corporate Affairs ) to provide clinical advice in respects to complaints in primary care in the delivery of ICB/ NHS England statutory and non-statutory and regulatory functions by:

Support to the ICB Director of Corporate Affairs and the complaints team which will include providing expert clinical advice relating to quality and safety of services in line with the ICB requirements for Primary care.

Responding to concerns and issues around inclusion on the NHS England Performer list and working alongside the NHSE Performance team as required.

Support practices and individual practitioners in considering and developing their practice to deliver best practice, particularly in respect of investigating and advising after complaints regarding individuals included on the NHS Performer lists.

Build positive working relationships with practitioners, the Local representative Committees and relevant stakeholders including the primary care teams in West Yorkshire ICB and NHS England to support the management of complaints.

The clinical advisor will provide expert clinical advice to members of the West Yorkshire complaints team and where necessary the NHSE professional standards team and be accountable and responsible to the Medical Director of West Yorkshire ICB or their deputy.

They advisor will ensure liaison with other agencies involved in quality monitoring and assurance including but not limited to CQC, GDC, and providers where appropriate.

Work with the ICB Director of Corporate Affairs to support and identify key themes and trends from complaints, and areas of learning.

The advisor will ensure they maintain their knowledge and understanding of the relevant quality markers and process dependent on the professional group they are part of.

Be a registered medical practitioner with the regulatory body (GMC).

General

The post holder will:

Treat people with dignity and respect.

Maintain a high standard of professional and personal conduct.

Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the equality and diversity policies of the organisation.

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

Ensure compliance with all mandatory and statutory training relevant to the post.

Be familiar with and adhere to the safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Multi- Agency Policy, Protocols and guidelines.

Ensure that any infection prevention and control issues are reported appropriately.

Be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of others.

Maintain confidentiality and adhere to the principles of data security and data protection.

Follow a professional Code of Conduct, where relevant to the post.

Participate in the organisational appraisal process.

Be expected to undertake ongoing professional and personal development in line with the responsibilities of the post.

This job description is not intended to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in accordance with developing organisational and service needs and wherever necessary, will follow appropriate consultation with the post holder. The post holder may be directed to complete other duties according to organisational requirements. These duties will always be reasonable and commensurate with the skills of the post holder and level of the post.

Person Specification

Clinical Experience and Career Progression

Essential

• Experienced clinical practitioner with credibility and the ability to command the respect of all clinical and non-clinical professionals
• The Clinical Advisor should be a source of expert clinical knowledge relevant to the function / processes they input into
• Experience of working with highly sensitive and confidential information
• Experience of operating in complex, highly political environments requiring tact and discretion
• Experience of developing, applying and reviewing an evidence-based approach to decision making
• Able to assimilate complex and lengthy information and make decisions in an ambiguous and fast moving environment
• Apply skill and experience to drive standards, quality and safety
• Actively develops themselves and supports others to do the same

Eligibility, Fitness to practice, and Language Skills

Essential

• Be a registered medical practitioner with the regulatory body (GMC)

Qualifications

Essential

• Educated to degree level in the relevant discipline
• Holds a relevant postgraduate qualification in the speciality
• Holds membership of a relevant association e.g- Royal College, Allied Healthcare Professional Federation

Clinical, Academic, and Personal Skills

Essential

• Good understanding of the NHS long Term Plan and health system dynamics
• The ability to deal with ambiguity and complexity
• Strong intellectual, strategic, and systemic thinking skills, with the ability to think creatively and laterally to achieve outcomes.
• Ability to communicate with stakeholders
• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public.
• Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Values diversity and difference; operates with integrity and openness. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS West Yorkshire Integrated Care Board

Address

West Parade

Wakefield

West Yorkshire

WF1 1LT

Employer's website

http://www.westyorkshire.icb.nhs.uk (Opens in a new tab)