Job summary
Kirklees
Health and Care Partnership has an exciting Care Home Quality Support Officer
vacancy for an enthusiastic person to join the Care Home Quality Partnership
Team. This post is based at Norwich
Union House, Huddersfield.0.5 WTE - Part time
The
successful applicant will provide efficient administrative assistance to
support the quality oversight of care homes, and have excellent IT, keyboard
and data inputting skills with a keen eye for attention to detail. You will require strong interpersonal
skills, be able to demonstrate initiative and the ability to organise your
workload effectively.
The
successful applicant will be able to demonstrate an effective level of
communication skills and strong administration skills, including being
responsible for department outlook inboxes.
If you are highly motivated, can prioritise, plan and organise your
time efficiently, then this could be the job for you.
If
you are interested in the role and think you have the right experience and
skills as detailed in the Job Description, please contact Sam Royal -
sam.royal@nhs.net for an informal discussion.
Main duties of the job
The
post holder will provide administrative assistance to support the quality
oversight of care homes as part of the Care Home Quality Partnership
Team. This will involve working
closely with the teams involved in contributing to this work (e.g. Quality,
Continuing Healthcare) as well as liaising with other professionals
(including GPs, Local Authority colleagues and providers). The post holder will support the team to
review care home quality assurance improvement plans, including supporting
the care home quality monitoring activity in care homes. The post holder will also support the
development and management of the programme of quality improvement within the
care home sector.
About us
NHS
West Yorkshire ICB is responsible for improving population health and reducing
inequalities to meet the diverse health needs of its population and is part of
the West Yorkshire Health and Care Partnership which includes organisations,
local councils, health and care providers and voluntary, community and social
enterprise organisations.
We
are passionate about creating an inclusive workplace that promotes and values
diversity; we see this as a strength and part of our founding mission, values
and behaviours. We know through experience that different ideas, perspectives
and backgrounds create a stronger and more creative work environment that
delivers patient outcomes.
We
are committed to creating the best place to work, where your contribution is
valued, your wellbeing is supported and all our colleagues can reach their full
potential. We welcome and encourage applications from all areas of the
community, who meet the criteria for the role, regardless of their protected
characteristics.
We operate
a Carer friendly working environment that is supportive and inclusive. We
actively encourage Carers to self-identify themselves and are offered a working
Carer passport.
As a Mindful
Employer we are positive and enabling towards all employees and job applicants
with a mental health condition.
We are a Disability
Confident Employer and commit to shortlisting suitable applicants who meet the
essential criteria for an interview.Please inform
us of any adjustments you may require.
Job description
Job responsibilities
Management of the care home quality
inbox ensuring relevant responses and housekeeping, including making
judgements on appropriate responses and actions to ensure the right senior
manager is alerted to the content within the context of risk management.
To organise, service, attend and
minute meetings, including sensitive and complex meetings with a range of
professionals and providers as required.
Support the Care Home Quality
Partnership Team in review of the care home quality assurance improvement
plans, including directly supporting and delivering care home quality
monitoring activity in care homes, ensuring that planned activity aligns with
other quality programmes, regulatory activity, contract compliance and
safeguarding/case management work.
To support the delivery of ad hoc
programme and project work on behalf of the Integrated Care Home Quality
Improvement Programme leads.
Support to the development and
management of the programme of activity with independent sector care homes
which will require an ability to manage the delivery of project plans across
a number of organisations, including ICB, Local Authority, as well as the
Independent Sector Care Homes, liaising with a range of partners to support
the facilitation of multi-agency meetings.
Job description
Job responsibilities
Management of the care home quality
inbox ensuring relevant responses and housekeeping, including making
judgements on appropriate responses and actions to ensure the right senior
manager is alerted to the content within the context of risk management.
To organise, service, attend and
minute meetings, including sensitive and complex meetings with a range of
professionals and providers as required.
Support the Care Home Quality
Partnership Team in review of the care home quality assurance improvement
plans, including directly supporting and delivering care home quality
monitoring activity in care homes, ensuring that planned activity aligns with
other quality programmes, regulatory activity, contract compliance and
safeguarding/case management work.
To support the delivery of ad hoc
programme and project work on behalf of the Integrated Care Home Quality
Improvement Programme leads.
Support to the development and
management of the programme of activity with independent sector care homes
which will require an ability to manage the delivery of project plans across
a number of organisations, including ICB, Local Authority, as well as the
Independent Sector Care Homes, liaising with a range of partners to support
the facilitation of multi-agency meetings.
Person Specification
Experience
Essential
- Knowledge of a full range of administrative procedures, IT applications plus relevant practical experience
- Experience of using computer hardware and Microsoft Office packages.
- Experience of servicing committees and meetings
- Experience of agenda setting and minute taking
Qualifications
Desirable
- Higher National Certificate or equivalent level of knowledge/experience
Skills & behaviours
Essential
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
- Has good communication skills, verbal and written
- Able to exercise independent judgement where appropriate and problem solve
- Has a responsive, solution focused approach to addressing issues and barriers
- Able to work as part of a team
Additional Requirements
Essential
- Able to work flexibly to meet the needs of the service and ensure a customer focussed response.
- Independently mobile in order to be able to work across a number of sites in West Yorkshire and travel as required.
Person Specification
Experience
Essential
- Knowledge of a full range of administrative procedures, IT applications plus relevant practical experience
- Experience of using computer hardware and Microsoft Office packages.
- Experience of servicing committees and meetings
- Experience of agenda setting and minute taking
Qualifications
Desirable
- Higher National Certificate or equivalent level of knowledge/experience
Skills & behaviours
Essential
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
- Has good communication skills, verbal and written
- Able to exercise independent judgement where appropriate and problem solve
- Has a responsive, solution focused approach to addressing issues and barriers
- Able to work as part of a team
Additional Requirements
Essential
- Able to work flexibly to meet the needs of the service and ensure a customer focussed response.
- Independently mobile in order to be able to work across a number of sites in West Yorkshire and travel as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
