Job summary
An
exciting opportunity has arisen for an organised, motivated and enthusiastic
Band 3 Continuing Healthcare Administrator to join the Continuing Healthcare
(CHC) Team. The post holder will
provide clerical and administrative support to enable the team to deliver an
efficient and effective service, in accordance with the National Framework
for NHS Continuing Healthcare and NHS-Funded Nursing Care October 2018
(Revised) and other relevant local and national guidance.
Main duties of the job
Duties
and responsibilities:
Act as first point of contact for
the department
Deal with routine and specialist
enquiries
Support colleagues to provide
timely information and advice
Maintain/update records on the CHC
database
Answer telephone calls, taking
message and directing accurately
Ensure all complaints, appeals,
comments and suggestions are dealt with appropriately
Assist with preparing papers for
meetings and support with preparation of panel papers
Diary management and booking of
meetings/reviews/assessments
Photocopying, typing letters,
responding to emails and taking minutes when required
Assist in the information gathering
to support requests for information including Freedom of Information requests
Skills
we are looking for:
Flexible/adaptable approach
Good communication and
interpersonal skills
Team player
Open and honest and acts with
integrity
Enthusiastic
Keen to deliver the best possible
quality at all times
Computer literate
About us
NHS West Yorkshire ICB is responsible for improving population health and
reducing inequalities to meet the diverse health needs of its population and is part of the West Yorkshire Health and Care Partnership which
includes organisations, local councils, health and care providers and
voluntary, community and social enterprise organisations.
We are passionate
about creating an inclusive workplace that promotes and values diversity; we see
this as a strength and part of our founding mission, values and behaviours. We
know through experience that different ideas, perspectives and backgrounds
create a stronger and more creative work environment that delivers patient
outcomes.
We are committed to
creating the best place to work, where your contribution is valued, your
wellbeing is supported and all our colleagues can reach their full potential.
We welcome and encourage applications from all areas of the community, who meet
the criteria for the role, regardless of their protected characteristics.
We are committed to a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves and are offered a working Carer passport.
We are a Mindful Employer and are positive about Mental Health.
We are a Disability
Confident Employer and commit to shortlisting suitable applicants who meet the
essential criteria for an interview. Please inform us of any reasonable
adjustments you may require as part of the recruitment process.
Job description
Job responsibilities
The
post holder will provide clerical and administrative support to enable the
Continuing Care team (Continuing Healthcare / Complex Care) to deliver an
efficient and effective service, in accordance with the National Framework
for NHS Continuing Healthcare and NHS-Funded Nursing Care October 2018
(Revised) and other relevant local and national guidance. This will involve
working closely with all members of the Continuing Care team as well as
liaising on a daily basis with members of the public, including patients and
their representatives and other professionals (including GPs, Local
Authority colleagues and providers.
Job description
Job responsibilities
The
post holder will provide clerical and administrative support to enable the
Continuing Care team (Continuing Healthcare / Complex Care) to deliver an
efficient and effective service, in accordance with the National Framework
for NHS Continuing Healthcare and NHS-Funded Nursing Care October 2018
(Revised) and other relevant local and national guidance. This will involve
working closely with all members of the Continuing Care team as well as
liaising on a daily basis with members of the public, including patients and
their representatives and other professionals (including GPs, Local
Authority colleagues and providers.
Person Specification
Experience
Essential
- Experience of using telephone systems
- Evidence of client facing experience / Experience of working with patients or their representatives in an administrative capacity
- Accurate and advanced keyboard skills
- Experience of using computer hardware and Microsoft Office packages
- Experience of working in a busy office environment
Desirable
- Experience of working with a patient focused database
Skills & behaviours
Essential
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
- Has good/excellent communication and interpersonal skills
- Able to exercise independent judgement where appropriate and problem solve
- Able to regulate behaviour even when challenged
- Able to work flexibly to meet the needs of the service and ensure a customer focused response
Qualifications
Essential
- A-level / NVQ III or equivalent knowledge / experience
- Knowledge of a full range of administrative procedures, IT applications acquired through NVQ3, RSA3 or equivalent, plus relevant practical experience
Additional Requirements
Essential
- Enthusiastic about area of work and achieving results
- Is open and honest and acts with integrity
- Able to work as part of a team
- Continued commitment to improve skills and ability in new areas of work
- Conscientious; able and keen to deliver best possible quality at all times
- Is open to change and possible alternatives to doing things differently
Person Specification
Experience
Essential
- Experience of using telephone systems
- Evidence of client facing experience / Experience of working with patients or their representatives in an administrative capacity
- Accurate and advanced keyboard skills
- Experience of using computer hardware and Microsoft Office packages
- Experience of working in a busy office environment
Desirable
- Experience of working with a patient focused database
Skills & behaviours
Essential
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
- Has good/excellent communication and interpersonal skills
- Able to exercise independent judgement where appropriate and problem solve
- Able to regulate behaviour even when challenged
- Able to work flexibly to meet the needs of the service and ensure a customer focused response
Qualifications
Essential
- A-level / NVQ III or equivalent knowledge / experience
- Knowledge of a full range of administrative procedures, IT applications acquired through NVQ3, RSA3 or equivalent, plus relevant practical experience
Additional Requirements
Essential
- Enthusiastic about area of work and achieving results
- Is open and honest and acts with integrity
- Able to work as part of a team
- Continued commitment to improve skills and ability in new areas of work
- Conscientious; able and keen to deliver best possible quality at all times
- Is open to change and possible alternatives to doing things differently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
