NHS Cornwall and Isles of Scilly Integrated Care Board

Continuing Healthcare Administrator

This job is now closed

Job summary

We are currently looking for 2 new colleagues to join our friendly, busy Continuing healthcare (CHC) admin team where colleagues work together to meet the needs of the service.

The post holder will play a key role in supporting the CHC service byproviding an effective and competent level of clerical support in a client-focused service.

Our ideal candidates will have excellent administration experience with working knowledge of MS office packages, however we would also welcome applications from those who have recently studied business/IT and are looking for their first role.

You will have good interpersonal and communication skills to deal with sensitive and confidential information. Be able to use your own initiative and also work as part of the wider administration team and demonstrate a willingness to help others.

You will be required to work from our offices with flexibility to work part of the week virtually from home if you wish. We can provide the appropriate IT equipment, however there is an expectation that you will have a suitable home environment in which to work from.

Main duties of the job

In this role you will be dealing with CHC applications for numerous funding streams, all of which follow varying policy and processes which require ongoing administration support to ensure an excellent service to all users.

You will be involved in dealing with day-to-day queries by telephone and email; creating and maintaining electronic records on our databases and filing systems; completing and sending correspondence. You will also need to maintain confidentiality of information relating to service users and deal with calls in an empathetic and sensitive manner.

About us

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.

By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:

improving the health of children and young people
supporting people to stay well and independent
acting sooner to help those with preventable conditions
supporting those with long-term conditions or mental health issues
caring for those with multiple needs as populations age
getting the best from collective resources so people get care as quickly as possible.

Working with us

We are always keen to hear from people who would like to work with us, and we positively encourage applications from all sections of the community regardless of sex, sexual orientation, racial origin or disability.

You can look forward to excellent benefits including discounts in store and online, optional pension and life assurance, flexible working options, salary sacrifice vehicles and cycles and much more.

We are looking for people whose personal values and behaviours align with the NHS values outlined in theNHS Constitutionand our ownvalues and behaviours.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

471-6626466

Job locations

Chy Trevail or New County Hall

Bodmin or Truro

PL31 2FR

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

PLEASE NOTE: To view the full job description and person specification, please view the supporting information.

To be an employee of the NHS you need to successfully complete the following:

Identity checks
Professional registration and qualification checks
Employment history and reference checks
Work health assessments
Criminal record check standards
Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Job description

Job responsibilities

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

PLEASE NOTE: To view the full job description and person specification, please view the supporting information.

To be an employee of the NHS you need to successfully complete the following:

Identity checks
Professional registration and qualification checks
Employment history and reference checks
Work health assessments
Criminal record check standards
Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Person Specification

Qualifications

Essential

Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role
Evidence of continued personal development

Experience

Essential

Working experience of Microsoft Office including Word and Excel

Desirable

Previous experience of working in an administrative environment using computerised data systems
Previous experience of providing and receiving complex and sensitive information

Skills and knowledge

Essential

Use own initiative to plan, organise and prioritise workload
Follow role-related policies
Effective team player with the ability to multi-task and react to busy periods to support colleagues
Clear communicator with accurate data entry and telephone skills
Ability to make judgements involving facts or situations

Desirable

Translating and recording information for minutes/notes

Person Specification

Qualifications

Essential

Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role
Evidence of continued personal development

Experience

Essential

Working experience of Microsoft Office including Word and Excel

Desirable

Previous experience of working in an administrative environment using computerised data systems
Previous experience of providing and receiving complex and sensitive information

Skills and knowledge

Essential

Use own initiative to plan, organise and prioritise workload
Follow role-related policies
Effective team player with the ability to multi-task and react to busy periods to support colleagues
Clear communicator with accurate data entry and telephone skills
Ability to make judgements involving facts or situations

Desirable

Translating and recording information for minutes/notes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Cornwall and Isles of Scilly Integrated Care Board

Address

Chy Trevail or New County Hall

Bodmin or Truro

PL31 2FR

Employer's website

https://www.cios.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Cornwall and Isles of Scilly Integrated Care Board

Address

Chy Trevail or New County Hall

Bodmin or Truro

PL31 2FR

Employer's website

https://www.cios.icb.nhs.uk (Opens in a new tab)