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NHS Hertfordshire and West Essex Integrated Care Board (468)

Case Coordinator

The closing date is 07 September 2025

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Job summary

The ICB is looking for a proactive and flexible person to support the CHC Admin function within the CHC department, working as part of the administration team to provide an efficient and effective administrative service. This is a multi-faceted role supporting across the various administrative functions of the CHC team, including Placements, and Appeals.

The position can be based at any of the locality sites - Welwyn Garden City, Hemel Hempstead and Harlow

Main duties of the job

Working in a fast-paced and challenging environment, the post holder will be required to undertake a wide range of different tasks, balancing competing demands and adapting quickly as priorities change.

The role will involve organising and minuting meetings, managing conflicting deadlines, utilising our internal database and general office administration. You will be required to engage with members of the public on a regular basis in a clear and understanding manner. You will have excellent organisational and communication skills and experience of working as part of a large team.

If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.

About us

Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.

In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum and maximum payment per annum (pro rata where applicable) in line with Agenda for Change.

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum plus 5% HCA

Contract

Permanent

Working pattern

Full-time

Reference number

468-HWE470

Job locations

Charter House

Parkway

Welwyn Garden City

AL8 6JL


Job description

Job responsibilities

For further information on this role please see the job description and person specification attached.

Job description

Job responsibilities

For further information on this role please see the job description and person specification attached.

Person Specification

Knowledge and Training

Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Significant administrative/ secretarial experience including initiating and maintaining office systems.
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.

Communication Skills

Essential

  • Minute taking
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
  • Ability to work under pressure in a busy working environment and able to multi-task

Autonomy

Essential

  • Ability to work without supervision, able to work on own initiative, organising and prioritising workload to changing and tight deadlines

Other

Essential

  • Understanding of confidentiality and data protection act
Person Specification

Knowledge and Training

Essential

  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Significant administrative/ secretarial experience including initiating and maintaining office systems.
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.

Communication Skills

Essential

  • Minute taking
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
  • Ability to work under pressure in a busy working environment and able to multi-task

Autonomy

Essential

  • Ability to work without supervision, able to work on own initiative, organising and prioritising workload to changing and tight deadlines

Other

Essential

  • Understanding of confidentiality and data protection act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Hertfordshire and West Essex Integrated Care Board (468)

Address

Charter House

Parkway

Welwyn Garden City

AL8 6JL


Employer's website

https://hertsandwestessex.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Hertfordshire and West Essex Integrated Care Board (468)

Address

Charter House

Parkway

Welwyn Garden City

AL8 6JL


Employer's website

https://hertsandwestessex.icb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Alison Rees

alison.rees2@nhs.net

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum plus 5% HCA

Contract

Permanent

Working pattern

Full-time

Reference number

468-HWE470

Job locations

Charter House

Parkway

Welwyn Garden City

AL8 6JL


Supporting documents

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