Digital Support Officer

NHS Dorset

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Job summary

We know many use AI to enhance their applications. While AI brings efficiency, we value authenticity and urge applicants to reflect their true skills and experiences. NHS Dorset evaluates each application fairly, acknowledging AI's benefits and limitation.

This vacancy is open to internal candidates only.

We are looking for a person to join the Digital Support & Training Team for a fixed term until the end of March 2026.

The role will be based at Vespasian House in Dorchester, with a mixture of office based and working from home.

The primary tasks will be supporting the Smartcard Registration Authority and Digital Support helpdesk. The post will require some travelling within Dorset, for example to local GP Practices and Pharmacies.

Experience of working in the NHS, Smartcard Administration and/or knowledge of clinical systems, specifically SystmOne, would be an advantage.

Main duties of the job

The main duties of the role will be to provide support to GP Practices, Pharmacies and some voluntary sector providers with their use of smartcards, this will include advice, guidance and some trouble shooting.

Other duties are to support the Digital Support Training Team to manage all course bookings, and to provide course materials as required to the delegates.

Alongside the support of GP Practices smartcards there is a requirement to advise on the settings of the clinical system to complement the smartcard positions.

About us

We are joining up to tackle all the things that affect our health and wellbeing, make real change, and improve things for our communities.

Dorset ICS is made up of:

NHS Dorset Integrated Care Board
University Hospitals Dorset Foundation Trust
Dorset County Hospital Foundation Trust
Dorset HealthCare University Foundation Trust
Dorset Council
Bournemouth, Christchurch, and Poole Council
194 town and parish councils
18 primary care networks (made up of 73 GP practices)
Southwestern Ambulance Service Foundation Trust
Dorset Police
Dorset & Wiltshire Fire and Rescue Service
7,300 voluntary organisations

What we do

The Health and Care Bill puts ICSs on a statutory footing empowering them to better join up health and care services, improve population health, and reduce health inequalities.

ICSs have four core purposes:

Improve outcomes in population health and healthcare
Tackle inequalities in outcomes, experience, and access
Enhance productivity and value for money
Help the NHS support broader social and economic development

Date posted

28 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

15 months

Working pattern

Full-time, Flexible working

Reference number

D9467-ICB-153-24

Job locations

Vespasian House

Barrack Road

Dorchester

Dorset

DT1 1TG

NHS Dorset - Canford House

Wallisdown Road

Poole

Dorset

BH12 5AG

Job description

Job responsibilities

Please see attached full job description.

Supporting the Digital Solutions Lead to provide an efficient and responsive Smartcard Support Team to providers and related organisations. This will include ID checking, card issue, controlling access rights and support

Support the Digital Support and Training Team Manager. Provision of team administration, Communication and Course Management.

Support IT Development Team Project Managers in the administration of their projects

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation

Job description

Job responsibilities

Please see attached full job description.

Support the Digital Support and Training Team Manager. Provision of team administration, Communication and Course Management.

Support IT Development Team Project Managers in the administration of their projects

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent level of knowledge of office procedures
RSA Level 3 or equivalent level of knowledge of software programmes

Skills, abilities and knowledge

Essential

Familiarity with Microsoft Office packages
Demonstrable ability to prioritise effectively
Ability to use own initiative within sphere of responsibility
Minute taking skills
Evidence of good communication skills, both verbal and written
Demonstrated ability at exercising tact and diplomacy
Demonstrated ability to analyse situations and to provide a resolution

Experience

Essential

Recent previous experience within a comparable role
Recent previous experience of working within a customer focused environment
Recent previous experience of arranging meetings for others and diary management
Recent relevant experience of working in the NHS

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent level of knowledge of office procedures
RSA Level 3 or equivalent level of knowledge of software programmes

Skills, abilities and knowledge

Essential

Familiarity with Microsoft Office packages
Demonstrable ability to prioritise effectively
Ability to use own initiative within sphere of responsibility
Minute taking skills
Evidence of good communication skills, both verbal and written
Demonstrated ability at exercising tact and diplomacy
Demonstrated ability to analyse situations and to provide a resolution

Experience

Essential

Recent previous experience within a comparable role
Recent previous experience of working within a customer focused environment
Recent previous experience of arranging meetings for others and diary management
Recent relevant experience of working in the NHS