Band 8b Programme Manager (Primary Care - Dental)

Job description

Job responsibilities

Purpose of the role

The Primary Care Team works within the South West Collaborative Commissioning Hub and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:

Primary and Secondary Care Dental Services

Community Pharmacy

Dispensing Practices

Community Opticians

About the role

This role is focused on the commissioning and contracting of dental services. The role will:

Be responsible for managing a portfolio of primary care commissioning programmes and contracts working closely with ICBs.

Use knowledge of commissioning and contracting, to inform effective commissioning of services and commissioning development.

Enable and support the delivery of primary care transformation programmes.

Develop effective working relationships at senior level between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning decision are appropriately reflected in primary care commissioning, contracts, and agreements.

Interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.

Support the development of service specifications and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.

Manage budgetary implications of activity.

Work to avoid destabilisation of business as usual.

Manage and actively promote relationships with key stakeholders at a senior level.

As a Primary Care Programme Manager, the post holder will work as part of a dynamic team within the South West Collaborative Commissioning Hub, delivering an effective service supporting managers and staff across the Hub, ICBs, and the wider South West.

The role supports the business in driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of subject matter expertise and technical skills, and to support a partnership working approach with ICBs.

Key Job Specifics and responsibilities

Improving quality and outcomes

To support the delivery of primary care, including identifying needs, planning, contracting, development, assurance and interventions in relation to services.

Ensure contract and commissioning mechanisms are used effectively, to enable the performance management of delivery and to ensure improvements in outcomes and quality.

To work collaboratively across the South West Collaborative Commissioning Hub matrix at a senior level, supporting ICBs with the delivery of their delegated commissioning priorities.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.

To ensure all public and patient contact with the office is of highest professional standard.

To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work effectively with key stakeholders across the area.

To work in partnership with ICBs, PHE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,

To work closely with PHE and ensure public health advice is sought, as appropriate.

To develop effective working relationships with partners and ensure the consistent use of policies and procedures.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

To embed this approach to transformational change across the Collaborative Commissioning Hub.

Using insight and evidence for improvement

To make best use of relevant evidence, to support improvement across all areas of commissioning responsibility.

To contribute to the delivery of systems that clearly identify the level of expected performance, monitor performance and where necessary take appropriate action to address unwarranted variation or poor performance.

To contribute to the development of a learning culture, that encourages the use of initiative and innovation, and supports personal and team development, through team and individual performance appraisal/review, evaluation and evidence-based examples of best practice.

To encourage innovation that supports the NHS values, cultures and contributes to future successes.

Developing an excellent organisation

To ensure health, safety, and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct.

Key accountabilities

Key Functional Responsibilities

Operational

To oversee and support, at a senior level, team members to deliver requirements listed above and engage and liaise with key stakeholders.

To support and enable the delivery of day-to-day activities, commissioning functions, projects, and programmes.

To manage the team and drive delivery of a range of business initiatives and projects.

To operate at a senior level in a highly political and sensitive environment.

Support and enable the portfolio of initiatives in demonstrating value for money for the current spend.

To monitor, interpret and quality assure progress against deliverables that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives, and the business planning process.

To develop business and programme plans and provide senior and expert strategic and policy advice and guidance on all required areas.

Project and Programme Management:

As a senior lead working internally and externally to deliver projects, initiatives, and services to time and in a cost-effective way.

Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.

Pro-actively manage stakeholders, respond to, and resolve conflict when this arises through facilitation or other appropriate mechanisms.

Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner.

To support the identification and sharing of best practice in primary care to support service improvement.

Support the portfolio of programmes/projects in demonstrating value for money tracking, managing, and delivering agreed benefits.

Provide specialist advice and prepare strategic reports and briefings for directors and stakeholders.

In depth analysis, interpretation, and production of complex and multiple reports.

Financial and Physical Resources

Responsible for budgets/matching the available budget to the appropriate staff resources and projects and for ensuring that the budget breaks even, coordinating and monitoring expenditure.

Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with standing Orders and Standing Financial Instruction.

Provide financial reports to Directors and the Board as required.

Financial Instructions in the discharge of this responsibility.

Constantly strive for value for money and greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.

People Management

Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment, and where necessary employee relations matters.

Responsible for an individuals development on the job and team performance.

Person Specification

Knowledge and Skills

Essential

• Extensive knowledge of primary care commissioning and transformation acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
• Experience of managing and motivating a team/virtual team and reviewing performance of the individuals.
• Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes

Desirable

• Member of relevant professional body.

Qualifications

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
• Evidence of Continued Professional Development (CPD)

Personal Statement / Motivation for Applying

Essential

• Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Experience

Essential

• Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
• Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences.
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
• Evidence of planning and delivering programmes and projects and services on time.
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
• Interpreting national policy for implementation.
• Evidence of planning and delivering programmes and projects and services on time.
• Demonstrable experience developing, managing, and motivating teams/individuals to ensure success.
• Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals

Employer details

Employer name

NHS Somerset Integrated Care Board

Address

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR

Employer's website

https://nhssomerset.nhs.uk/ (Opens in a new tab)