Job summary
This will be a pivotal
role for realising the Personalised Care agenda in Somerset.Choice plays a
big factor in everyday life, and that should be no different when it comes to
decisions about the care we receive for our physical or mental health.
Personalised
care requires health and care professionals to reframe their focus from whats
the matter with someone to what matters to someone. This represents a change
in culture and focus and needs to be supported by learning, education and
development to enable Personalised Care to become and remain business as usual
across our health and care system.
Somerset is
already very forward thinking in its approach to Personalised Care training and
support, with some great work underway. However, there is still much to do to
achieve our vision of a Somerset Personalised Health and Social Care system.
The Personalised Care Institute accredited
Personalised Conversations and Health Coaching Skills training programme was
created in 2021 by the South-West Collaborative, a group of like-minded people
passionate about personalised care, led by NHS England Personalised Care Team with
representation from Somerset, South Devon and Torbay NHS Trust, Help and Care,
Dorset, and others. The programme was shortlisted for Health Services Journal
(HSJ) Partnership Awards: Best Education Programme for the NHS in March 2023.
Main duties of the job
We are seeking someone with the skills, experience, confidence and
passion to do things differently. Someone with a positive, creative can-do
attitude. Someone perceptive in quickly identifying the direction of travel and
with the ability to influence this direction. Someone who can collaborate,
inspire and enable a common vision across the system. Someone who believes that
every person who has contact with our health and social care system should have
a what matters to you conversation that allows them to feel informed and
empowered to make personal choices about their mental and physical health.
To achieve our
vision will require a significant shift in our collective mindset. We need to support
the development and engagement of our workforce, ensuring that personalised
care is the golden thread that runs through every piece of work that we embark
upon. We need engage with our service users, cares, families and communities and
acknowledge and embrace the role they play in helping us achieve our aims.
Everyone has a part to play in our Personalised Care agenda so we must equip
our people and communities with the confidence and skills to do this.
Working across
organisational boundaries and multiple programmes and projects you will be an
enabler to ensuring that the learning, education and development aspects of our
workstreams support and embed our approach to Personalised Care across the
system, thus improving the outcomes for the communities we serve.
About us
NHS Somerset
Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS
organisation responsible for implementing a health and care strategy developed
by the Integrated Care Partnership.
NHS
Somerset consists of approx. 300 staff, across 8 directorates, with multiple
teams within each directorate.
We
encourage applications from people of all backgrounds and welcome applications
from underrepresented groups. When recruiting, we are committed to equality of
opportunity for all. We believe that the best organisations are those that
reflect the communities they serve.
We
offer flexible working from your first day of employment and we also have an
agile approach to home / office-based working. Please note however, that you
will be required to work from our HQ, Wynford House in Yeovil for 2/3 days per
week and that elements of the role may require you to travel to other locations
across Somerset, to attend in-person meetings and meet the needs of the
service. Please consider this before applying.
Job
Share and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please seek
advice from your HR teamandyou must also obtain your current line
manager's permission to be released on secondment before applying, to avoid
disappointment.
We
also offer an excellent pension scheme and generous annual leave entitlement.
Please
read the attached documents / visit the links listed before applying.
Thank
you for your interest.
Job description
Job responsibilities
Job Overview:
The purpose of the role is to support the development and implementation of effective education and learning programmes, to enable delivery of a culture of personalised care across the health and care economy, developing opportunities for collaboration within and across systems and contributing to the positive impact on outcomes that it can have when implemented in a quality way.
The post holder act as Lead Educator for the Personalised Care & Health Coaching Programme and will work across the local integrated health and care system, highlighting how to build a culture of personalised care with acute, community, primary care clinical and operational management staff, and with voluntary community and social enterprise (VCSE) teams.
Working closely with teams to support the realisation of the vision of a culture of personalised care and the benefits it can bring. The postholder will advise workstreams and develop learning to address complex needs and issues within specialist knowledge of personalised care and education to enable into action the Learning, Education and Development aspects of workstreams across the whole Personalised Care agenda. Working closely with acute and community staff and ICS staff under the leadership of the Head of Personalised Care and matrix team arrangements with other workstreams and partner collaboratives.
The post holder will have a significant role in supporting the Supported Self-Management approach and Shared Decision-Making elements of the six components of personalised care and will deputise for the Head of Personalised Care as required working within role parameters, including providing cover for the Head of Personalised Care when he/she is absent.
Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities. This role is particularly rewarding as it is supporting the culture of Personalised Care to become and remain business as usual across our health and care system, enabling practice change, establishing the qualitative and quantitative benefits and outcomes of learning and education when embedding this model.
Personalised care is a key element of the NHS Long term plan and means that people have choice and control over the way their care is planned and delivered. It is based on what matters to them and their individual strengths and needs. Personalised care is fundamental to the changes the NHS is seeking to make over the coming years to deliver better health and wellbeing for individuals; better quality and experience of care that is integrated and tailored around them; and more sustainable NHS services.
Personalised Care enables people living with long term conditions to have the same choice and control over their mental and physical health that they have come to expect in every other aspect of their lives.
The Personalised Care model has six components:
Shared decision making
Personalised care and support planning
Enabling choice, including legal rights to choose
Social prescribing and community-based support
Supported self-management
Personal health budgets and integrated personal budgets
Main duties of the job
- Act with professionalism, integrity and compassion; being a role model to those around you
- Value differences and individuality, showing respect to all, valuing everyone as an individual and actively support their right to have their voice heard in decisions about how their needs are met
- Develop policies and processes to help enable patients and service users to be informed
Demonstrate a positive approach to new challenges, encouraging others to do the same
- Respond with humanity and kindness to every person, by listening attentively and respecting others in conversations
- Promote patient and public involvement within the teams decision making, involving the public and patients in the programmes development
- Act as a champion for patients interests and promote the use of co-design
- Demonstrate a high professional standard of public and patient engagement
- Understand the needs of individuals encouraging services to be flexible and responsive in their service delivery offers, Personalised Care being based on What Matters to people and their individual strengths and needs
- Act as a Champion for Personalised Care and the positive impact on outcomes and impact that it can occur when education and learning have implemented in a quality way
- Identify opportunities for greater impact as approaches are implemented and that quality is maintained in specific workstreams and tasks that are managed
- Help and support colleagues, working well together to achieve common goals and objectives
- Nurture good working relationships working collaboratively with a broad range of internal and external stakeholders across health, social care and the VCSE sector
- Working collaboratively across boundaries and systems to enable positive outcomes for Somerset
- Model a collaborative and influencing style of working, building rapport and trust with colleagues and clients, valuing everyones opinion and experiences
- Provideteam members earlier in their career with support and encouragement in order to help them be the best they can be, supporting this approach across the team
- Recognise and value the contributions of others and the role they play in the implementation of Personalised Care education and learning workstreams, negotiating with them to achieve the best outcomes for all
- Value the contribution, knowledge and skills of people with lived experience of Long-Term Conditions
- Be curious and creative about new ideas and possibilities, exploring innovative new styles of delivery
- Identify what works well and do more of it, informing others widely of our successful approaches
- Learn from the success of others and investigate their approaches in order to establish if this could be adopted locally, and whether any modifications are required for our population
- Help in the development and fostering of a learning environment, where feedback is welcomed and valued
- Celebrate successes and circulate knowledge gained widely
Job description
Job responsibilities
Job Overview:
The purpose of the role is to support the development and implementation of effective education and learning programmes, to enable delivery of a culture of personalised care across the health and care economy, developing opportunities for collaboration within and across systems and contributing to the positive impact on outcomes that it can have when implemented in a quality way.
The post holder act as Lead Educator for the Personalised Care & Health Coaching Programme and will work across the local integrated health and care system, highlighting how to build a culture of personalised care with acute, community, primary care clinical and operational management staff, and with voluntary community and social enterprise (VCSE) teams.
Working closely with teams to support the realisation of the vision of a culture of personalised care and the benefits it can bring. The postholder will advise workstreams and develop learning to address complex needs and issues within specialist knowledge of personalised care and education to enable into action the Learning, Education and Development aspects of workstreams across the whole Personalised Care agenda. Working closely with acute and community staff and ICS staff under the leadership of the Head of Personalised Care and matrix team arrangements with other workstreams and partner collaboratives.
The post holder will have a significant role in supporting the Supported Self-Management approach and Shared Decision-Making elements of the six components of personalised care and will deputise for the Head of Personalised Care as required working within role parameters, including providing cover for the Head of Personalised Care when he/she is absent.
Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities. This role is particularly rewarding as it is supporting the culture of Personalised Care to become and remain business as usual across our health and care system, enabling practice change, establishing the qualitative and quantitative benefits and outcomes of learning and education when embedding this model.
Personalised care is a key element of the NHS Long term plan and means that people have choice and control over the way their care is planned and delivered. It is based on what matters to them and their individual strengths and needs. Personalised care is fundamental to the changes the NHS is seeking to make over the coming years to deliver better health and wellbeing for individuals; better quality and experience of care that is integrated and tailored around them; and more sustainable NHS services.
Personalised Care enables people living with long term conditions to have the same choice and control over their mental and physical health that they have come to expect in every other aspect of their lives.
The Personalised Care model has six components:
Shared decision making
Personalised care and support planning
Enabling choice, including legal rights to choose
Social prescribing and community-based support
Supported self-management
Personal health budgets and integrated personal budgets
Main duties of the job
- Act with professionalism, integrity and compassion; being a role model to those around you
- Value differences and individuality, showing respect to all, valuing everyone as an individual and actively support their right to have their voice heard in decisions about how their needs are met
- Develop policies and processes to help enable patients and service users to be informed
Demonstrate a positive approach to new challenges, encouraging others to do the same
- Respond with humanity and kindness to every person, by listening attentively and respecting others in conversations
- Promote patient and public involvement within the teams decision making, involving the public and patients in the programmes development
- Act as a champion for patients interests and promote the use of co-design
- Demonstrate a high professional standard of public and patient engagement
- Understand the needs of individuals encouraging services to be flexible and responsive in their service delivery offers, Personalised Care being based on What Matters to people and their individual strengths and needs
- Act as a Champion for Personalised Care and the positive impact on outcomes and impact that it can occur when education and learning have implemented in a quality way
- Identify opportunities for greater impact as approaches are implemented and that quality is maintained in specific workstreams and tasks that are managed
- Help and support colleagues, working well together to achieve common goals and objectives
- Nurture good working relationships working collaboratively with a broad range of internal and external stakeholders across health, social care and the VCSE sector
- Working collaboratively across boundaries and systems to enable positive outcomes for Somerset
- Model a collaborative and influencing style of working, building rapport and trust with colleagues and clients, valuing everyones opinion and experiences
- Provideteam members earlier in their career with support and encouragement in order to help them be the best they can be, supporting this approach across the team
- Recognise and value the contributions of others and the role they play in the implementation of Personalised Care education and learning workstreams, negotiating with them to achieve the best outcomes for all
- Value the contribution, knowledge and skills of people with lived experience of Long-Term Conditions
- Be curious and creative about new ideas and possibilities, exploring innovative new styles of delivery
- Identify what works well and do more of it, informing others widely of our successful approaches
- Learn from the success of others and investigate their approaches in order to establish if this could be adopted locally, and whether any modifications are required for our population
- Help in the development and fostering of a learning environment, where feedback is welcomed and valued
- Celebrate successes and circulate knowledge gained widely
Person Specification
Qualifications
Essential
- Degree, or equivalent level of educational attainment.
- Post graduate qualification in education, training, learning and development.
- Highly developed specialist knowledge in education, training, learning and development underpinned by both theory and experience.
- Evidence of Continued Professional Development (CPD)
Desirable
- Financial and Budgetary training
- Service/Quality Improvement training
- Trained as a Personalised Care Lead Educator and Expert Trainer/Facilitator
Experience
Essential
- Ability to work without supervision
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
Knowledge and Skills
Essential
- Ability to see possibilities across multiple work streams, exercising judgement on complex information and influence local development
- Ability to interpret national policy for implementation
- Experience of implementing new learning and development initiatives, managing people and change
- To be innovative and creative
- To demonstrate highly developed communication skills, including motivational, influencing and negotiation skills with the ability to communicate at all levels
Desirable
- Evidence of post qualifying and continuing professional development
- Experience of behaviour change practice with people living with long-term health conditions
- Experience of recruitment and selection, appraisal, performance management
- Project Management experience
- Experience of leading service user engagement events
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Person Specification
Qualifications
Essential
- Degree, or equivalent level of educational attainment.
- Post graduate qualification in education, training, learning and development.
- Highly developed specialist knowledge in education, training, learning and development underpinned by both theory and experience.
- Evidence of Continued Professional Development (CPD)
Desirable
- Financial and Budgetary training
- Service/Quality Improvement training
- Trained as a Personalised Care Lead Educator and Expert Trainer/Facilitator
Experience
Essential
- Ability to work without supervision
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
Knowledge and Skills
Essential
- Ability to see possibilities across multiple work streams, exercising judgement on complex information and influence local development
- Ability to interpret national policy for implementation
- Experience of implementing new learning and development initiatives, managing people and change
- To be innovative and creative
- To demonstrate highly developed communication skills, including motivational, influencing and negotiation skills with the ability to communicate at all levels
Desirable
- Evidence of post qualifying and continuing professional development
- Experience of behaviour change practice with people living with long-term health conditions
- Experience of recruitment and selection, appraisal, performance management
- Project Management experience
- Experience of leading service user engagement events
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
