Band 5 Commissioning Officer (Primary Care)

Job description

Job responsibilities

PURPOSE OF THE ROLE:

This post is designed to support commissioning activities for pharmacy and optometry as part of the NHS South West Collaborative Commissioning Hub team, including providing administrative and project support. The purpose of this role is to ensure that appropriate systems and processes are in place to support the management, commissioning, and development of primary care contracts.

The purpose of this role is to ensure that appropriate systems and processes are in place to support the management, commissioning, and development of primary care contracts.

The post holder will:

• Provide high quality project and administrative support, using knowledge and understanding of primary care procedures, protocols and functions.
• Provide project support with the use of excel and other Microsoft functions.
• Maintain and keep up to date team dashboards and project plans
• Clinical waste contracts
• Ensuring that the Integrated Care Boards Primary Care regulatory responsibilities are met.
• Undertake reporting and analysis of information to support the management of contracts and delivery of transformation programmes.
• Co-ordination and support of contractor visits
• Maintenance of Primary Care Contracts and Service Level Agreements, in accordance with Standard Operating Procedures.
• Investigation of complaints.
• Collation of information in response to Freedom of Information requests
• Develop and maintaining excellent communication with Primary Care Contractors.

The NHS South West Collaborative Commissioning Hub Team is responsible for supporting the 7 Integrated Care Boards (ICBs) across the South West with commissioning and contract management of:

• Primary and Secondary Care Dental Services
• Community Pharmacy
• Dispensing Practices
• Community Opticians

This includes engaging with key local system stakeholders, to ensure commissioned services are responsive to evidenced local need and are inline with national commissioning guides.

The team also provides expert advice and support to ICBs with regard to Delegated Commissioning of Primary Care Services.

Alongside this work, the team are responsible for supporting the 7 ICBs with regard to transformation of the primary care services listed above.

KEY RESPONSIBILTIES OF THE ROLE:

The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.

Project Management

Undertake information/project analysis.

Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.

Analyse and report on data and monitor the processing of data and information.

Provides information to project lead on project and statistical information matters.

Financial and Physical Resources

• Support and inform the requirement and targeting of resources, monitoring spend, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.
• Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.
• Maintain systems and processes effectively to ensure timely primary care contract payments.

Policy and Service Development:

• Propose changes to own project, service, and initiative work, informing policy and making recommendations for more effective delivery.
• Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.

• To use your own initiative and act independently regarding management of diaries, travel arrangements, and make appropriate decisions taking financial and logistical considerations into account.
• To take forward specific project issues and actions.
• To assess and evaluate priorities to meet changes in demand.

Working Conditions/ Effort

• Extensive VDU use.
• Will have periods of intense concentration, particularly when transcribing minutes. Must be able to manage frequent interruptions.

Person Specification

Personal Statement / Motivation for Applying

Essential

• Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Experience

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Ability to pull together comprehensive draft reports, data and letters.
• Negotiating, networking and persuasive skills.
• Excellent time management skills with the ability to re-prioritise.
• Project management skills.
• Skills for manipulating information.
• Advanced keyboard skills, use of a range of software.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
• Knowledge of administrative procedures, project management or information analysis.
• Knowledge of project principles.
• Commitment to continuing professional development.

Desirable

• Knowledge of Primary Care Commissioning/ Contracting.
• Previously worked in similar position within the public sector.

Qualifications

Essential

• Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Communication

Essential

• Ability to communicate effectively and build good relationships with a wide range of stakeholders face to face, by telephone and email.
• Capable of constructing and delivering clear information/ instructions to staff and service users, requiring developed interpersonal, verbal and written communication skills.
• Negotiation and diplomacy skills to arrange meetings across organisation with those at a high level.

Desirable

• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Ability to develop good working relationships with other administrators working in other organisations to develop an effective communication network.

Employer details

Employer name

NHS Somerset Integrated Care Board

Address

ICB Wynford House

Wynford House, Lufton Way

Yeovil

BA22 8HR

Employer's website

https://nhssomerset.nhs.uk/ (Opens in a new tab)