Band 6 CHC Assessor- RN, RMN, RNLD

NHS Somerset Integrated Care Board

This job is now closed

Job summary

Calling all Registered Nurses!

Are you looking for a new challenge or a change of direction in your career?

Are you looking for a role which can help enhance your work/life balance with no shift work, no weekends and no nights.

We are looking for you.

NHS Somerset ICB is seeking NMC Registered Nurses in the fields of Adult, Learning Disability and Mental Health to become permanent Band 6 Continuing Healthcare (CHC) Assessors to join the busy CHC team, which is part of the wider Quality and Nursing directorate.

This role will require you to undertake the breadth of CHC assessments, reviews and make eligibility decisions on patients (including regular face to face assessments across Somerset) for individuals applying for funding or who may already be in receipt of funding this will include those in receipt of a Personal Health Budget (PHB).

You will need excellent assessment and interpersonal skills, and be passionate about supporting individuals with long term complex needs, experience in CHC is desirable but not essential,

You will also have excellent organisational skills and a sound, knowledge of MS office packages such as Word, Excel, Outlook, Excel etc., alongside excellent written and verbal communication skills both virtually and in person.

Benefits include Monday to Friday working pattern, no shifts, on-site free parking, hybrid working pattern, and the opportunity to join a dynamic and friendly team in the ICB where you will be fully supported.

Main duties of the job

To case manage individuals in receipt of NHS funded care and support, reviewing and reassessing needs, the service provision and support required, this will include those in receipt of a Personal Health Budget.
To undertake Continuing Healthcare (CHC) and Childrens Continuing Care (CCC) processes and assessments on patients who may be eligible or who may already be in receipt of funding this will include those in receipt of fast track funding at end of life and those in receipt of a Personal Health Budget.
To review any service, and care, commissioned in regards to quality and appropriateness to the individuals need, to ensure that the provider is delivering the requirements of the contract ensuring value for money in all matters relating to packages for continuing NHS healthcare.
To have awareness of safeguarding and quality matters including the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLs) (and Liberty Protection Safeguards) and participate in Best Interest Meetings, Safeguarding enquiries, Child In Need meetings, case conferences or other relevant meetings as necessary

About us

the Integrated Care Partnership. It consists of approximately 350 staff across 8 directorates, each with multiple teams. We welcome applications from all backgrounds, including underrepresented groups, and are committed to equality of opportunity. We believe diverse organisations best reflect the communities they serve.

We reserve the right to close the vacancy early if sufficient applications are received before the advertised closing date.

Visa sponsorship is not offered.

Flexible working is available from day one, including an agile home/office-based approach. However, you will be required to work from our HQ in Yeovil for 2/3 days a week and traveling to other Somerset locations for meetings may be necessary. Please consider this before applying.

Note for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset

If you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only.

You should gain agreement from your current employer before applying to allow you to be released on secondment.

Please ensure the reference section confirms your current HR Department details.

Thank you for your interest

Date posted

07 March 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9462-SOMICB018-25

Job locations

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR

Job description

Job responsibilities

PURPOSE OF THE ROLE:

The post holder will communicate and develop strong links with clinical services staff across the trust, as well as colleagues from external organisation such as Social Services, Mental Health Trusts, other ICBs and acute trusts, independent contractors and private care homes and providers. There will also provide contact with patients, carers and families.

KEY RESPONSIBILTIES OF THE ROLE:

To undertake Continuing Healthcare (CHC) and Funded Nursing Care (FNC) assessments and reviews on patients who may be eligible or who may already be in receipt of funding this will include those in receipt of fast track funding at end of life and those in receipt of a Personal Health Budget.

To provide and receive highly complex, sensitive and contentious information, communicating unwelcome financial decisions to members of the public and using interpersonal skills to overcome barriers to acceptance where there may be hostility and antagonism.

To case manage individuals in receipt of NHS funded care and support, reviewing and reassessing needs, the service provision and support required, this will include those in receipt of a Personal Health Budget.

To review and reassess individuals eligibility for NHS CHC, FNC and any other NHS funded placements

To undertake required assessments in support of the Deprivation of Liberty Safeguards (DoLS) , this may form a key part of the role.

To review any service, and care, commissioned in regards to quality and appropriateness to the individuals need, to ensure that the provider is delivering the requirements of the contract

To complete retrospective reviews as required and directed by team manager

To be confident in presenting cases and making recommendations on eligibility and care/support required

To attend appeal/review panel meetings and present cases as appropriate

To participate in case conferences as required. Ensure accurate minutes and record of meetings are kept and distributed as appropriate

To participate in Best Interest Meetings as necessary

To ensure accurate and open communication with a range of organisations and individuals

To keep accurate and robust records at all times

To work with members of the team and key stakeholders to ensure prompt delivery of the service within defined timescales

To have the ability to communicate tactfully and diplomatically contentious information to various individuals

To able to communicate with individuals who may have a language, sensory or cognitive impairment

To able to discuss end of life issues with individuals/family in a sensitive manner

To co-ordinate and monitor individual contracts for packages of care

To undertake audit relating to CHC activity

To implement local policies, systems and processes around CHC, Fast track as directed with reference to the relevant key national and local priorities

To promote excellent customer care throughout the CHC processes ensuring local resolution of any concerns where possible. This may include providing and receiving highly complex, sensitive and contentious information requiring agreement or co-operation where there are barriers to understanding. This relates to external organisations and the public as well as to staff of the ICB and local authority

To ensuring effective timely communication and liaison with key stakeholders, including partner agencies, GPs, patients and their families, and care providers

To working with CHC Service Leads and cascade information as appropriate

To be responsible for providing first level contact for disputes between partner agencies or with patients / families / legal bodies, for example following unwelcome financial decisions

To implement patient / carer involvement at all stages of the CHC processes

To ensure that the local authority is involved appropriately in the decision making process, and informed of the outcome where appropriate

To promote awareness of NHS funded care

To act as an expert resource to health and social care workers, patients, families and other organisations and individuals as appropriate

To support CHC Lead to Investigating and responding to any complaints

To have knowledge across a wide range of work procedures and practices related to CHC

To deliver expert clinical and non-clinical advice as necessary

To undertake necessary training

To provide information relating to the monitoring of CHC activity and contract compliance

To liaise is an integral part of the role and will take the form of regular contact by telephone, face to face meetings, written and electronic communication.

To be responsible for ensuring value for money in all matters relating to packages for continuing NHS healthcare.

Job description

Job responsibilities

PURPOSE OF THE ROLE:

KEY RESPONSIBILTIES OF THE ROLE:

To undertake Continuing Healthcare (CHC) and Funded Nursing Care (FNC) assessments and reviews on patients who may be eligible or who may already be in receipt of funding this will include those in receipt of fast track funding at end of life and those in receipt of a Personal Health Budget.

To provide and receive highly complex, sensitive and contentious information, communicating unwelcome financial decisions to members of the public and using interpersonal skills to overcome barriers to acceptance where there may be hostility and antagonism.

To case manage individuals in receipt of NHS funded care and support, reviewing and reassessing needs, the service provision and support required, this will include those in receipt of a Personal Health Budget.

To review and reassess individuals eligibility for NHS CHC, FNC and any other NHS funded placements

To undertake required assessments in support of the Deprivation of Liberty Safeguards (DoLS) , this may form a key part of the role.

To review any service, and care, commissioned in regards to quality and appropriateness to the individuals need, to ensure that the provider is delivering the requirements of the contract

To complete retrospective reviews as required and directed by team manager

To be confident in presenting cases and making recommendations on eligibility and care/support required

To attend appeal/review panel meetings and present cases as appropriate

To participate in case conferences as required. Ensure accurate minutes and record of meetings are kept and distributed as appropriate

To participate in Best Interest Meetings as necessary

To ensure accurate and open communication with a range of organisations and individuals

To keep accurate and robust records at all times

To work with members of the team and key stakeholders to ensure prompt delivery of the service within defined timescales

To have the ability to communicate tactfully and diplomatically contentious information to various individuals

To able to communicate with individuals who may have a language, sensory or cognitive impairment

To able to discuss end of life issues with individuals/family in a sensitive manner

To co-ordinate and monitor individual contracts for packages of care

To undertake audit relating to CHC activity

To implement local policies, systems and processes around CHC, Fast track as directed with reference to the relevant key national and local priorities

To promote excellent customer care throughout the CHC processes ensuring local resolution of any concerns where possible. This may include providing and receiving highly complex, sensitive and contentious information requiring agreement or co-operation where there are barriers to understanding. This relates to external organisations and the public as well as to staff of the ICB and local authority

To ensuring effective timely communication and liaison with key stakeholders, including partner agencies, GPs, patients and their families, and care providers

To working with CHC Service Leads and cascade information as appropriate

To be responsible for providing first level contact for disputes between partner agencies or with patients / families / legal bodies, for example following unwelcome financial decisions

To implement patient / carer involvement at all stages of the CHC processes

To ensure that the local authority is involved appropriately in the decision making process, and informed of the outcome where appropriate

To promote awareness of NHS funded care

To act as an expert resource to health and social care workers, patients, families and other organisations and individuals as appropriate

To support CHC Lead to Investigating and responding to any complaints

To have knowledge across a wide range of work procedures and practices related to CHC

To deliver expert clinical and non-clinical advice as necessary

To undertake necessary training

To provide information relating to the monitoring of CHC activity and contract compliance

To liaise is an integral part of the role and will take the form of regular contact by telephone, face to face meetings, written and electronic communication.

To be responsible for ensuring value for money in all matters relating to packages for continuing NHS healthcare.

Person Specification

Communication

Essential

Clear communicator both verbally and in writing for complex information and administrative matters
Skills for communicating and influencing at an appropriate level with the a wide range of professionals and the public
Skills to effectively communicate risk or concerns to wider health and social care professionals
Skills to collaborate with the wider multi-disciplinary team when managing complex cases and sharing information
Capable of constructing and delivering clear information/ instructions to staff and service users via documents, including presentations, reports and e-mails
Able to handle and deliver sensitive patient information
Must be able to receive highly complex, sensitive or contentious information, negotiate with senior stakeholders/customers on difficult and controversial issues, and present complex and sensitive information to influential groups/customers
Negotiate on difficult and controversial issues including performance and change
Attention to detail and an eye for accuracy
Skill in producing and delivering presentation of service and work to mixed level audiences
Liaise with all internal departments such as Continuing healthcare, Procurement, Funded Nursing Care, Finance and externally with Local Authorities, Secondary and Primary Care, Police, Ambulance Trusts
Ability to work as part of the team, in an effective, flexible and adaptable manner in partnership with other stakeholders, including across organisational boundaries
Be able to build and sustain relationships both internally and externally
Ability to liaise effectively with other NHS service providers to meet a common goal
Understanding of and commitment to equality of opportunity and good working relationships

Experience

Essential

Understanding of the public sector
The promotion of equality of opportunity and good working relations (providing practical leadership)
Demonstrated experience of co-ordinating projects or services in complex and challenging environments.
Specialist experience complex needs assessment
Comprehensive understanding of CHC/FNC/Fast track
Knowledge of best practice within CHC
Ability to make decisions autonomously, when required, on difficult issues working to tight and often changing timescales and within financial constraints
Ability to promote a positive learning environment within area of practice with staff and public
Substantial Nursing experience at Band 5 or above
Experience of managing risks and reporting
Experience of drafting reports and correspondence
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Qualifications

Essential

NMC Registration in Adult, Mental Health or Learning Disability or Registration of Allied Health Professional.
Specialist qualification or equivalent experience or knowledge
Evidence of Continued Professional Development (CPD)

Desirable

A degree or equivalent level of qualification/experience

Personal Statement / Motivation for Applying

Essential

Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Person Specification

Communication

Essential

Clear communicator both verbally and in writing for complex information and administrative matters
Skills for communicating and influencing at an appropriate level with the a wide range of professionals and the public
Skills to effectively communicate risk or concerns to wider health and social care professionals
Skills to collaborate with the wider multi-disciplinary team when managing complex cases and sharing information
Capable of constructing and delivering clear information/ instructions to staff and service users via documents, including presentations, reports and e-mails
Able to handle and deliver sensitive patient information
Must be able to receive highly complex, sensitive or contentious information, negotiate with senior stakeholders/customers on difficult and controversial issues, and present complex and sensitive information to influential groups/customers
Negotiate on difficult and controversial issues including performance and change
Attention to detail and an eye for accuracy
Skill in producing and delivering presentation of service and work to mixed level audiences
Liaise with all internal departments such as Continuing healthcare, Procurement, Funded Nursing Care, Finance and externally with Local Authorities, Secondary and Primary Care, Police, Ambulance Trusts
Ability to work as part of the team, in an effective, flexible and adaptable manner in partnership with other stakeholders, including across organisational boundaries
Be able to build and sustain relationships both internally and externally
Ability to liaise effectively with other NHS service providers to meet a common goal
Understanding of and commitment to equality of opportunity and good working relationships

Experience

Essential

Understanding of the public sector
The promotion of equality of opportunity and good working relations (providing practical leadership)
Demonstrated experience of co-ordinating projects or services in complex and challenging environments.
Specialist experience complex needs assessment
Comprehensive understanding of CHC/FNC/Fast track
Knowledge of best practice within CHC
Ability to make decisions autonomously, when required, on difficult issues working to tight and often changing timescales and within financial constraints
Ability to promote a positive learning environment within area of practice with staff and public
Substantial Nursing experience at Band 5 or above
Experience of managing risks and reporting
Experience of drafting reports and correspondence
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Qualifications

Essential

NMC Registration in Adult, Mental Health or Learning Disability or Registration of Allied Health Professional.
Specialist qualification or equivalent experience or knowledge
Evidence of Continued Professional Development (CPD)

Desirable

A degree or equivalent level of qualification/experience

Personal Statement / Motivation for Applying

Essential

Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.