Job summary
The NHS South West Collaborative Commissioning Hub are
looking to appoint a Primary Care Analyst.
The post holder will work in an autonomous role as
part of a dynamic team delivering transformation and commissioning support
across Primary Care services on behalf of NHS England and the 7 Integrated Care
Boards (ICB) as part of the South West Collaborative Commissioning Hub (SW CCH)
team, which is hosted by Somerset ICB.
The role will work across the Primary Care Team
within the South West to provide complex analysis, information, monitoring and
reporting across our portfolio.
The Analyst will help lead and deliver a high-quality insight service to
customers using extensive knowledge of NHS data and business processes, good
technical skills, and a passion for storytelling. Through their excellent
insight skills, they will enable the South West Collaborative Commissioning Hub
to drive meaningful changes for Pharmacy, Optometry and General Practice.
The role is pivotal to forging effective working
relationships with stakeholders providing expert analytical support to the SW
CCH and ICBs. The role will manage multiple work requests including conflicting
demands and regularly liaise with wide range of stakeholders to enhance
analysis and Primary Care performance.
Main duties of the job
Examples of work include:
Deep dive pieces of
analysis these are multiple and varied in topic and method applied.
Designing
and building new workbooks and leading the monthly and quarterly analysis and
reporting for Primary Care. This includes monitoring performance and
identifying reasons for variation in performance.
Analysis of workforce
trends to help support workforce planning and retention and recruitment of
Primary Care staff
For
this role, the keyskills we are looking for include:
You need to be comfortable to work under your own
initiative, manage your own workload and to make autonomous decisions. You need
to be adept at solving problems and responding to unexpected demands.
As an analyst you will need to be an advanced user
of Excel and know how to use techniques appropriately and have a degree in a relevant
area or evidence of equivalent experience.
You need to be inquisitive and methodical in
applying analytical skills and data visualisation. This will include
interpretation of data, evaluation, modelling and forecasting and making
recommendations as required.
You will need to be adept at building and
maintaining strong working relationships & networks across a wide range of
stakeholders at varying levels of seniority.
You need excellent and confident communication
skills. You will be able to communicate your analysis, both verbally and in
written forms to a range of audiences.
About us
NHS Somerset Integrated Care Board (ICB) is responsible for implementing a health and care strategy developed by the Integrated Care Partnership. It consists of approximately 350 staff across 8 directorates, each with multiple teams. We welcome applications from all backgrounds, including underrepresented groups, and are committed to equality of opportunity. We believe diverse organisations best reflect the communities they serve.
We reserve the right to close the vacancy early if sufficient applications are received before the advertised closing date.
Visa sponsorship is not offered.
Flexible working is available from day one, including an agile home/office-based approach. However, you will be required to travel to other South West locations for meetings may be necessary. Please consider this before applying.
Note for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset
If you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only.
You should gain agreement from your current employer before applying to allow you to be released on secondment.
Please ensure the reference section confirms your current HR Department details.
Thank you for your interest
Job description
Job responsibilities
Purpose
of the role
The Primary Care Team works within the
South West Collaborative Commissioning Hub, (CCH) and supports the 7 Integrated
Care Board (ICBs) in the South West region with delivering their delegated
responsibilities of commissioning primary care services. The team is
responsible for working with ICBs to support the commissioning and contract
management of:
- Primary
and Secondary Care Dental Services
- Community
Pharmacy
- Dispensing
Practices
- Community
Opticians
Alongside this work, the team are
responsible for supporting ICBs in the transformation of the primary care
services listed above. The team also works alongside ICBs to support the
transformation programme on General Medical Services (General Practice).
About the Role
As an Analyst, the
post holder will support managers and staff across the South West Collaborative
Commissioning Hub and the 7 South West Integrated Care Boards (ICBs), helping
them to distinguish between signal and noise by providing actionable insights.
The Analyst will help lead
and deliver a high-quality insight service to customers using extensive
knowledge of NHS data and business processes, good technical skills, and a
passion for storytelling. Through their excellent insight skills, they will
enable the South West Collaborative Commissioning Hub to drive meaningful
changes for Pharmacy, Optometry and General Practice.
In particular, the post holder will:
-
Demonstrate significant
experience and understanding of a breadth of analytical methods (i.e.
economics, statistics, social research, health related disciplines and
operational research techniques) and their application, to provide high
quality, timely analysis and intelligence to a standard which reflects current
best practice;
-
Demonstrate a deep
understanding/experience of at least one analytical technique with application
to healthcare;
-
Structure problems and develop
appropriate analytical solutions, analysing and triangulating data in
innovative ways, and adapting approaches to deal with ambiguity. Deploy
analytical judgement in dealing with unstructured and/or missing data;
-
Take a practical approach to
providing advice, giving persuasive explanations of complex concepts orally and
in writing to a range of audiences, in a clear and accessible manner;
-
Have good project management
skills, including the ability to plan, manage and deliver a portfolio of
projects, juggle competing priorities and tight deadlines for self and team,
and work autonomously to drive own work programme and that of team members.
Anticipate and proactively manage delivery risks, quality assure their own and
others work;
-
Work with other team leaders to
develop and manage all staff in the analytical team, providing appropriate
coaching and support;
-
Build and manage collaborative
relationships across the health system, including internal and external policy
and analytical teams, providers and clinical experts, and challenging external
partners and stakeholders, to ensure analysis is relevant to their needs.
Key Job Specifics & ResponsibilitiesDelivering High Standards
-
To provide high quality, timely
analysis and intelligence relating to key priorities of South West Primary Care.
These priorities will include assurance and accountability, commissioning,
transformation, quality and safety, finance and policy and strategy development.
Improving quality and outcomes
-
Seeks
to influence either policy or commissioning through their work.
-
To
work collaboratively across the South West Collaborative Commissioning Hub
matrix, supporting ICBs with the delivery of their delegated commissioning
priorities.
Enabling
patient and public involvement
-
To
act as a champion for patients and their interests and involve the public and
patients in policy development and decision-making.
-
To
ensure all public and patient contact with the office is of highest
professional standard.
-
To
embed patient and public involvement within the South West Collaborative
Commissioning Hub matrix at all levels in line with statutory duties
Promoting
equality and reducing inequalities
-
To
uphold organisational policies and principles on the promotion of equality.
-
To create an inclusive working
environment where diversity is valued, everyone can contribute, and everyday
action ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
-
To work closely with senior
managers across NHS England, the South West Collaborative Commissioning Hub and ICBs using analysis to improve decision-making on key
priorities
-
To develop strong networks with
key internal and external stakeholders and partners to ensure alignment and
co-ordination of work and to maximise impact
-
To work in partnership with
others and as part of cross-directorate teams to deliver successful outcomes
-
To coordinate activities of
other officers in the awareness of the business agenda with specific reference
to communication of directorate and corporate activities.
-
To facilitate effective liaison
with people at all levels, including senior staff at the Department of Health,
Government Departments, MPs, senior staff in the NHS and partner organisations
Leadership for transformational change
-
To model a collaborative and
influencing style of working, negotiating with others to achieve the best
outcomes. Embedding this approach across the Directorate.
Using insight and evidence for
improvement
-
To explain method and results
in an immediately useable format that has been agreed with the customer.
Developing an excellent organisation
-
To ensure the health, safety,
and wellbeing of all staff within the department.
-
To ensure compliance with all
confidentiality and governance requirements within the department.
-
To always adhere to the NHS
Managers Code of Conduct and any other relevant professional codes of conduct.
Key Accountabilities
Analytical/Judgmental
-
Undertake complex and detailed
information analysis of specific projects/reports requiring high levels of
concentration.
-
Update, maintain, organise,
gather and analyse information to predict/meet future organisational and team
needs by identifying best professional practice.
-
Monitor and evaluate risks and
issues using a tracking mechanism to enable a proactive resolution and
escalation processes.
-
Contribute to the information
management of performance, taking a lead for specific projects.
-
Provide coordination of and
participate in relevant meetings, reporting attendance and providing
information advice and support where requested.
Communication
-
Work with members of the team
and key stakeholder to investigate the causes of any variance from
plan/delivery targets and contribute to the implementation of solutions.
-
Support the development of
internal and external communications where required by regular contact with the
teams, stakeholders and Communications team.
-
Responsible for preparation of
correspondence and complex papers, as directed by Manager.
Financial and Physical Resources
-
Deliver against organisational
objectives, achieving quality outcomes, prioritising own workload and working
to tight deadlines.
-
Support and inform teams on the
targeting of resources, monitoring spends, implementing, evaluating and
delivery of plans by providing sophisticated, high-quality information and
analysis.
-
Continually strive for
delivering project/function outcomes, value for money and greater efficiency.
-
Contribute to the financial
delivery of the service ensuring it is cost effective and delivered on time.
People Management (as required)
-
Provide specialist training,
advice and support on own role/responsibilities where necessary.
-
Support training and induction
of new staff.
-
Responsible for team
supervision.
-
Participate in the recruitment
and selection process.
Information Management
-
Operate within and provide
enhancements to current management information, reporting to enhance decision
making processes.
-
Updating, maintaining,
organise, gather and analyse information to predict/meet future organisational
and team needs by identifying best professional practice.
-
Lead on development,
implementation, monitoring and evaluation of new information systems.
-
Responsible for the development
and maintenance of databases required for regular reports.
-
Analyse, interpret and present
data to highlight issues, risks and support decision making.
Research and Development
-
Actively supports and
contributes to the development of key performance indicators for the successful
assessment of performance.
-
Test and review new concepts,
models, and practices.
-
Contributes to ensuring there
are processes in place for spreading and sharing learning and outcomes.
-
Plan, develop and evaluate
methods and processes for gathering, analysing, interpreting, and presenting
data and information.
Planning and Organisation
-
Contribute to strategic
planning.
-
Support implementation of
strategic modernisation/service improvement, public health, workforce or
commissioning strategies and any associated action plans.
Job description
Job responsibilities
Purpose
of the role
The Primary Care Team works within the
South West Collaborative Commissioning Hub, (CCH) and supports the 7 Integrated
Care Board (ICBs) in the South West region with delivering their delegated
responsibilities of commissioning primary care services. The team is
responsible for working with ICBs to support the commissioning and contract
management of:
- Primary
and Secondary Care Dental Services
- Community
Pharmacy
- Dispensing
Practices
- Community
Opticians
Alongside this work, the team are
responsible for supporting ICBs in the transformation of the primary care
services listed above. The team also works alongside ICBs to support the
transformation programme on General Medical Services (General Practice).
About the Role
As an Analyst, the
post holder will support managers and staff across the South West Collaborative
Commissioning Hub and the 7 South West Integrated Care Boards (ICBs), helping
them to distinguish between signal and noise by providing actionable insights.
The Analyst will help lead
and deliver a high-quality insight service to customers using extensive
knowledge of NHS data and business processes, good technical skills, and a
passion for storytelling. Through their excellent insight skills, they will
enable the South West Collaborative Commissioning Hub to drive meaningful
changes for Pharmacy, Optometry and General Practice.
In particular, the post holder will:
-
Demonstrate significant
experience and understanding of a breadth of analytical methods (i.e.
economics, statistics, social research, health related disciplines and
operational research techniques) and their application, to provide high
quality, timely analysis and intelligence to a standard which reflects current
best practice;
-
Demonstrate a deep
understanding/experience of at least one analytical technique with application
to healthcare;
-
Structure problems and develop
appropriate analytical solutions, analysing and triangulating data in
innovative ways, and adapting approaches to deal with ambiguity. Deploy
analytical judgement in dealing with unstructured and/or missing data;
-
Take a practical approach to
providing advice, giving persuasive explanations of complex concepts orally and
in writing to a range of audiences, in a clear and accessible manner;
-
Have good project management
skills, including the ability to plan, manage and deliver a portfolio of
projects, juggle competing priorities and tight deadlines for self and team,
and work autonomously to drive own work programme and that of team members.
Anticipate and proactively manage delivery risks, quality assure their own and
others work;
-
Work with other team leaders to
develop and manage all staff in the analytical team, providing appropriate
coaching and support;
-
Build and manage collaborative
relationships across the health system, including internal and external policy
and analytical teams, providers and clinical experts, and challenging external
partners and stakeholders, to ensure analysis is relevant to their needs.
Key Job Specifics & ResponsibilitiesDelivering High Standards
-
To provide high quality, timely
analysis and intelligence relating to key priorities of South West Primary Care.
These priorities will include assurance and accountability, commissioning,
transformation, quality and safety, finance and policy and strategy development.
Improving quality and outcomes
-
Seeks
to influence either policy or commissioning through their work.
-
To
work collaboratively across the South West Collaborative Commissioning Hub
matrix, supporting ICBs with the delivery of their delegated commissioning
priorities.
Enabling
patient and public involvement
-
To
act as a champion for patients and their interests and involve the public and
patients in policy development and decision-making.
-
To
ensure all public and patient contact with the office is of highest
professional standard.
-
To
embed patient and public involvement within the South West Collaborative
Commissioning Hub matrix at all levels in line with statutory duties
Promoting
equality and reducing inequalities
-
To
uphold organisational policies and principles on the promotion of equality.
-
To create an inclusive working
environment where diversity is valued, everyone can contribute, and everyday
action ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
-
To work closely with senior
managers across NHS England, the South West Collaborative Commissioning Hub and ICBs using analysis to improve decision-making on key
priorities
-
To develop strong networks with
key internal and external stakeholders and partners to ensure alignment and
co-ordination of work and to maximise impact
-
To work in partnership with
others and as part of cross-directorate teams to deliver successful outcomes
-
To coordinate activities of
other officers in the awareness of the business agenda with specific reference
to communication of directorate and corporate activities.
-
To facilitate effective liaison
with people at all levels, including senior staff at the Department of Health,
Government Departments, MPs, senior staff in the NHS and partner organisations
Leadership for transformational change
-
To model a collaborative and
influencing style of working, negotiating with others to achieve the best
outcomes. Embedding this approach across the Directorate.
Using insight and evidence for
improvement
-
To explain method and results
in an immediately useable format that has been agreed with the customer.
Developing an excellent organisation
-
To ensure the health, safety,
and wellbeing of all staff within the department.
-
To ensure compliance with all
confidentiality and governance requirements within the department.
-
To always adhere to the NHS
Managers Code of Conduct and any other relevant professional codes of conduct.
Key Accountabilities
Analytical/Judgmental
-
Undertake complex and detailed
information analysis of specific projects/reports requiring high levels of
concentration.
-
Update, maintain, organise,
gather and analyse information to predict/meet future organisational and team
needs by identifying best professional practice.
-
Monitor and evaluate risks and
issues using a tracking mechanism to enable a proactive resolution and
escalation processes.
-
Contribute to the information
management of performance, taking a lead for specific projects.
-
Provide coordination of and
participate in relevant meetings, reporting attendance and providing
information advice and support where requested.
Communication
-
Work with members of the team
and key stakeholder to investigate the causes of any variance from
plan/delivery targets and contribute to the implementation of solutions.
-
Support the development of
internal and external communications where required by regular contact with the
teams, stakeholders and Communications team.
-
Responsible for preparation of
correspondence and complex papers, as directed by Manager.
Financial and Physical Resources
-
Deliver against organisational
objectives, achieving quality outcomes, prioritising own workload and working
to tight deadlines.
-
Support and inform teams on the
targeting of resources, monitoring spends, implementing, evaluating and
delivery of plans by providing sophisticated, high-quality information and
analysis.
-
Continually strive for
delivering project/function outcomes, value for money and greater efficiency.
-
Contribute to the financial
delivery of the service ensuring it is cost effective and delivered on time.
People Management (as required)
-
Provide specialist training,
advice and support on own role/responsibilities where necessary.
-
Support training and induction
of new staff.
-
Responsible for team
supervision.
-
Participate in the recruitment
and selection process.
Information Management
-
Operate within and provide
enhancements to current management information, reporting to enhance decision
making processes.
-
Updating, maintaining,
organise, gather and analyse information to predict/meet future organisational
and team needs by identifying best professional practice.
-
Lead on development,
implementation, monitoring and evaluation of new information systems.
-
Responsible for the development
and maintenance of databases required for regular reports.
-
Analyse, interpret and present
data to highlight issues, risks and support decision making.
Research and Development
-
Actively supports and
contributes to the development of key performance indicators for the successful
assessment of performance.
-
Test and review new concepts,
models, and practices.
-
Contributes to ensuring there
are processes in place for spreading and sharing learning and outcomes.
-
Plan, develop and evaluate
methods and processes for gathering, analysing, interpreting, and presenting
data and information.
Planning and Organisation
-
Contribute to strategic
planning.
-
Support implementation of
strategic modernisation/service improvement, public health, workforce or
commissioning strategies and any associated action plans.
Person Specification
Experience
Essential
- Experience with relevant data sets and analysis software including Microsoft Excel.
- Demonstrate an understanding of datasets and data sources including the quality and reliability of the data.
- Awareness in project and programme management methodologies such as Prince 2, MSP and / or Agile
Desirable
- Previous experience in similar role in public sector.
- A good understanding of the health and social care environment and roles and responsibilities within it.
- Experience of triangulating data from different sources and demonstrate an appreciation of the differences that might occur in large datasets.
- Specialist knowledge in a relevant subject to post-graduate level
- Experience and understanding of evaluating and measuring the performance of health services.
- Experience in communications and stakeholder management.
- Comprehensive knowledge of project management and/or health information systems development.
- Workforce development knowledge and experience.
Qualifications
Essential
- Educated to degree level in relevant subject such as or equivalent level of experience of working at a similar level.
- Evidence of continued professional development.
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Person Specification
Experience
Essential
- Experience with relevant data sets and analysis software including Microsoft Excel.
- Demonstrate an understanding of datasets and data sources including the quality and reliability of the data.
- Awareness in project and programme management methodologies such as Prince 2, MSP and / or Agile
Desirable
- Previous experience in similar role in public sector.
- A good understanding of the health and social care environment and roles and responsibilities within it.
- Experience of triangulating data from different sources and demonstrate an appreciation of the differences that might occur in large datasets.
- Specialist knowledge in a relevant subject to post-graduate level
- Experience and understanding of evaluating and measuring the performance of health services.
- Experience in communications and stakeholder management.
- Comprehensive knowledge of project management and/or health information systems development.
- Workforce development knowledge and experience.
Qualifications
Essential
- Educated to degree level in relevant subject such as or equivalent level of experience of working at a similar level.
- Evidence of continued professional development.
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
