Job summary
An exciting opportunity for Head of All Age Continuing Care
has arisen within NHS Somerset ICB All Age Continuing Care Team. We seek an
experienced and dynamic individual to fulfil this pivotal
role in the team.
You will be responsible for the
management of the day-to-day function of the nationally recognised successful
Somerset ICB All Age Continuing Care Team and will
support the Associate Director in leading the delivery of the All Age
Continuing Care service. You will have the opportunity for the
development and implementation of the strategic vision for the delivery of CHC
across the Somerset system.
Main duties of the job
- To provide
leadership to senior managers within All Age Continuing Care including
operational managers and senior administrative/business
and data staff.
-
To
lead on the management of appeals and disputes as well as oversee the assurance
of CHC assessment and decision
making in line with the CHC National Framework and CHC operational policy,
including complaints, appeals and disputes.
-
To
actively manage the attainment of Quality Improvement Performance and
Productivity (QIPP) targets to support efficiencies throughout the Continuing Healthcare
process. Direct management of key clinical and administrative senior leadership
staff delivering the service for both adults and children.
-
To
work closely with financial services to model, monitor and manage spend and
ensure delivery of savings as agreed.
- To
have the authority to negotiate with partners in terms of joint commissioning
of services
About us
NHS
Somerset Integrated Care Board (ICB) is responsible for implementing a health
and care strategy developed by the Integrated Care Partnership. It consists of
approximately 350 staff across 8 directorates, each with multiple teams. We
welcome applications from all backgrounds, including underrepresented groups,
and are committed to equality of opportunity. We believe diverse organisations
best reflect the communities they serve.
We
reserve the right to close the vacancy early if sufficient applications are
received before the advertised closing date.
Visa
sponsorship is not offered.
Flexible
working is available from day one, including an agile home/office-based
approach. However, you will be required to work from our HQ in Yeovil for 23
days a week and traveling to other Somerset locations for meetings may be
necessary. Please consider this before applying.
Note
for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset
If you
are an existing NHS Employee and are applying for a Fixed Term role with NHS
Somerset, the role will be offered on a secondment basis only.
You
should gain agreement from your current employer before applying to allow you
to be released on secondment.
Please
ensure the reference section confirms your current HR Department details.
Thank you
for your interest
Job description
Job responsibilities
PURPOSE OF THE ROLE:
This role is designed to manage
the day to day function of the Continuing Healthcare Team and to support the
Associate Director as required and to take the managerial lead for delivering
the All Age Continuing Care service.
KEY RESPONSIBILITIES OF THE ROLE:
-
To provide leadership to senior managers
within All Age Continuing Care including operational managers and senior administrative/business and data staff.
-
To
lead on the management of appeals and disputes as well as oversee the assurance
of CHC assessment and decision
making in line with the CHC National Framework and CHC operational policy,
including complaints, appeals and disputes.
-
To
actively manage the attainment of Quality Improvement Performance and
Productivity (QIPP) targets to support efficiencies throughout the Continuing Healthcare
process. Direct management of key clinical and administrative senior leadership
staff delivering the service for both adults and children.
-
To
work closely with financial services to model, monitor and manage spend and
ensure delivery of savings as agreed.
-
To
have the authority to negotiate with partners in terms of joint commissioning
of services.
-
To
ensure development of strong governance and clinical governance processes,
including appropriate input to Safeguarding and quality processes.
-
To
support the development and review of local policies, systems, and processes
around Continuing Healthcare, Funded Nursing Care and Personal Health Budgets linked to the relevant key national and
local priorities.
-
To
deputise for the Associate Director for CHC where needed in the provision of
advice on national guidance and local
implications.
-
To
deputise for the Associate Director for CHC where needed in the provision of
specialist advice to the system on matters relating to CHC and FNC.
-
To
undertake audit relating to CHC and FNC.
-
To
support CHC and FNC services to comply with all statutory requirements arising
from Safeguarding Children and Adults Policy, the Mental Capacity Act (MCA) and
the Deprivation of Liberty Standards (DOLS)
for those in receipt of ICB commissioned services.
COMMUNICATION AND RELATIONSHIPS:
-
To
have responsibility for ensuring effective communication and liaison with key
stakeholders, including but not
exclusive to partner agencies, GPs, solicitors, patients and their families,
and private and statutory care providers.
-
To
have responsibility for working with NHSE Southwest as necessary and cascading
information and implementing guidance as appropriate.
-
To
have responsibility for managing unresolved disputes between partner agencies
or with patients / families / legal bodies, for example following unwelcome
financial decisions and in complex circumstances where this is often hostility
and barriers to communication.
-
To manage
the local resolution and complaints
process service wide, this will include working
closely with the Local Resolutions Manager to
co-ordinate responses to individuals, their representatives, legal firms, and
the Ombudsman.
-
To
have responsibility for ensuring patient / carer involvement at all stages of
the CHC and FNC processes
-
To
ensure that the local authority is involved appropriately in the CHC decision
making process, the FNC process,
and informed of the outcome where applicable.
-
To
promote awareness of NHS funded CHC, Continuing Care and FNC.
-
To
promote excellent communication throughout the CHC and Continuing Care process
ensuring local resolution of any concerns where possible. This will include
providing and receiving highly complex, sensitive,
and contentious information requiring agreement or cooperation where there are
barriers to understanding. This relates to external organisations and the
public as well as to staff of the ICB and local authority.
KNOWLEDGE, TRAINING AND EXPERIENCE:
-
To
have specialist knowledge across a wide range of work procedures and practices
related to CHC, FNC and the Mental
Capacity Act.
-
To
have delegated responsibility for overseeing the successful and ongoing
implementation of training packages for multi-agency staff on CHC and FNC issues
and promoting good practice across organisational boundaries.
-
To
provide of specialist clinical and non-clinical advice as necessary.
Non-clinical advice includes information on national and local policies and
strategies, commissioning, and financial issues.
-
To
have a robust knowledge of sources of information, for example in relation to
children's services.
-
To
support the development of training packages for multi-agency staff on CHC issues
and promoting good practice.
ANALYTICAL AND JUDGEMENTAL:
-
To
work within performance monitoring frameworks to ensure effective monitoring of
activity, analysis and commissioning
relating to CHC, FNC and contract compliance.
-
To
chair and contribute to CHC panels for adults and children including leading on
Dispute and Appeal Panels.
PLANNING AND ORGANISATIONAL:
-
To
be responsible for ensuring appeals process is managed consistently and
appropriately within the defined
policy.
-
To
be responsible for ensuring that robust systems are in place to meet CHC
patients assessed needs.
-
To
be responsible for ensuring consistency in the application of national and
local policy on eligibility for CHC
and FNC.
-
To
identify priorities within own workload. Devise and implement programmes to
manage workload demands.
-
To
monitor the systems in place to meet CHC patients assessed needs appropriately.
-
To
be responsible for working with the Data Manager, Service Improvement Officer
and CHC managers to ensure that CHC reviews happen in a timely manner, setting
trajectories and ensuring compliance.
PHYSICAL:
-
To
have the ability to travel independently across a wide range of settings.
-
Frequent
use of PC and wide knowledge of IT systems.
RESPONSIBILITY FOR PATIENT CARE:
-
To
ensure equity of service provision and value for money regarding CHC across the county.
-
To
provide direction and support to the operational team in the process of complex
assessment for individuals in
diverse care settings and the commissioning of appropriate packages of care.
-
To
maintain full awareness of safeguarding issues and taking appropriate action.
-
To
have delegated responsibility for the process for the authorising of Joint
Equipment Services (JES) requests for CHC patients.
-
To
commission specialist assessments to support care provision when this is
appropriate and not available within existing commissioned services.
RESPONSIBILITIES FOR POLICY AND SERVICE DEVELOPMENT:
-
To
oversee the arrangements for packages of care both on an individual basis and a
strategic basis on behalf of the ICB.
-
To
support the development of local policies and processes, and long-term plans
which may impact across the
organisation or external organisations such as the Local Authority, including
capacity and developmental planning.
-
To
assimilate national policy and guidance, interpreting the local implications, cascading,
and ensuring implementation.
RESPONSIBILITIES
FOR FINANCIAL AND PHYSICAL RESOURCES:
-
To
have delegated responsibility for managing combined CHC & FNC budget,
monitoring expenditure, and
justifying costs for the ICB and NHSE Southwest.
-
To
be the authorised signatory for invoices and expenses / overtime payments as appropriate.
-
To
identify circumstances when legal advice is necessary and taking the relevant action.
RESPONSIBILITIES
FOR HUMAN RESOURCES:
-
To
undertake line management of senior clinical and administrative managers within
the team. Line management includes undertaking personal development plans,
appraisals, ensuring mandatory training is
up to date, authorising expenses and overtime payments, supervision, etc.
RESPONSIBILITIES
FOR INFORMATION RESOURCES:
-
To
prepare and present reports to the ICB and its supporting forums.
-
Ensure
documentation is fit for purpose.
Job description
Job responsibilities
PURPOSE OF THE ROLE:
This role is designed to manage
the day to day function of the Continuing Healthcare Team and to support the
Associate Director as required and to take the managerial lead for delivering
the All Age Continuing Care service.
KEY RESPONSIBILITIES OF THE ROLE:
-
To provide leadership to senior managers
within All Age Continuing Care including operational managers and senior administrative/business and data staff.
-
To
lead on the management of appeals and disputes as well as oversee the assurance
of CHC assessment and decision
making in line with the CHC National Framework and CHC operational policy,
including complaints, appeals and disputes.
-
To
actively manage the attainment of Quality Improvement Performance and
Productivity (QIPP) targets to support efficiencies throughout the Continuing Healthcare
process. Direct management of key clinical and administrative senior leadership
staff delivering the service for both adults and children.
-
To
work closely with financial services to model, monitor and manage spend and
ensure delivery of savings as agreed.
-
To
have the authority to negotiate with partners in terms of joint commissioning
of services.
-
To
ensure development of strong governance and clinical governance processes,
including appropriate input to Safeguarding and quality processes.
-
To
support the development and review of local policies, systems, and processes
around Continuing Healthcare, Funded Nursing Care and Personal Health Budgets linked to the relevant key national and
local priorities.
-
To
deputise for the Associate Director for CHC where needed in the provision of
advice on national guidance and local
implications.
-
To
deputise for the Associate Director for CHC where needed in the provision of
specialist advice to the system on matters relating to CHC and FNC.
-
To
undertake audit relating to CHC and FNC.
-
To
support CHC and FNC services to comply with all statutory requirements arising
from Safeguarding Children and Adults Policy, the Mental Capacity Act (MCA) and
the Deprivation of Liberty Standards (DOLS)
for those in receipt of ICB commissioned services.
COMMUNICATION AND RELATIONSHIPS:
-
To
have responsibility for ensuring effective communication and liaison with key
stakeholders, including but not
exclusive to partner agencies, GPs, solicitors, patients and their families,
and private and statutory care providers.
-
To
have responsibility for working with NHSE Southwest as necessary and cascading
information and implementing guidance as appropriate.
-
To
have responsibility for managing unresolved disputes between partner agencies
or with patients / families / legal bodies, for example following unwelcome
financial decisions and in complex circumstances where this is often hostility
and barriers to communication.
-
To manage
the local resolution and complaints
process service wide, this will include working
closely with the Local Resolutions Manager to
co-ordinate responses to individuals, their representatives, legal firms, and
the Ombudsman.
-
To
have responsibility for ensuring patient / carer involvement at all stages of
the CHC and FNC processes
-
To
ensure that the local authority is involved appropriately in the CHC decision
making process, the FNC process,
and informed of the outcome where applicable.
-
To
promote awareness of NHS funded CHC, Continuing Care and FNC.
-
To
promote excellent communication throughout the CHC and Continuing Care process
ensuring local resolution of any concerns where possible. This will include
providing and receiving highly complex, sensitive,
and contentious information requiring agreement or cooperation where there are
barriers to understanding. This relates to external organisations and the
public as well as to staff of the ICB and local authority.
KNOWLEDGE, TRAINING AND EXPERIENCE:
-
To
have specialist knowledge across a wide range of work procedures and practices
related to CHC, FNC and the Mental
Capacity Act.
-
To
have delegated responsibility for overseeing the successful and ongoing
implementation of training packages for multi-agency staff on CHC and FNC issues
and promoting good practice across organisational boundaries.
-
To
provide of specialist clinical and non-clinical advice as necessary.
Non-clinical advice includes information on national and local policies and
strategies, commissioning, and financial issues.
-
To
have a robust knowledge of sources of information, for example in relation to
children's services.
-
To
support the development of training packages for multi-agency staff on CHC issues
and promoting good practice.
ANALYTICAL AND JUDGEMENTAL:
-
To
work within performance monitoring frameworks to ensure effective monitoring of
activity, analysis and commissioning
relating to CHC, FNC and contract compliance.
-
To
chair and contribute to CHC panels for adults and children including leading on
Dispute and Appeal Panels.
PLANNING AND ORGANISATIONAL:
-
To
be responsible for ensuring appeals process is managed consistently and
appropriately within the defined
policy.
-
To
be responsible for ensuring that robust systems are in place to meet CHC
patients assessed needs.
-
To
be responsible for ensuring consistency in the application of national and
local policy on eligibility for CHC
and FNC.
-
To
identify priorities within own workload. Devise and implement programmes to
manage workload demands.
-
To
monitor the systems in place to meet CHC patients assessed needs appropriately.
-
To
be responsible for working with the Data Manager, Service Improvement Officer
and CHC managers to ensure that CHC reviews happen in a timely manner, setting
trajectories and ensuring compliance.
PHYSICAL:
-
To
have the ability to travel independently across a wide range of settings.
-
Frequent
use of PC and wide knowledge of IT systems.
RESPONSIBILITY FOR PATIENT CARE:
-
To
ensure equity of service provision and value for money regarding CHC across the county.
-
To
provide direction and support to the operational team in the process of complex
assessment for individuals in
diverse care settings and the commissioning of appropriate packages of care.
-
To
maintain full awareness of safeguarding issues and taking appropriate action.
-
To
have delegated responsibility for the process for the authorising of Joint
Equipment Services (JES) requests for CHC patients.
-
To
commission specialist assessments to support care provision when this is
appropriate and not available within existing commissioned services.
RESPONSIBILITIES FOR POLICY AND SERVICE DEVELOPMENT:
-
To
oversee the arrangements for packages of care both on an individual basis and a
strategic basis on behalf of the ICB.
-
To
support the development of local policies and processes, and long-term plans
which may impact across the
organisation or external organisations such as the Local Authority, including
capacity and developmental planning.
-
To
assimilate national policy and guidance, interpreting the local implications, cascading,
and ensuring implementation.
RESPONSIBILITIES
FOR FINANCIAL AND PHYSICAL RESOURCES:
-
To
have delegated responsibility for managing combined CHC & FNC budget,
monitoring expenditure, and
justifying costs for the ICB and NHSE Southwest.
-
To
be the authorised signatory for invoices and expenses / overtime payments as appropriate.
-
To
identify circumstances when legal advice is necessary and taking the relevant action.
RESPONSIBILITIES
FOR HUMAN RESOURCES:
-
To
undertake line management of senior clinical and administrative managers within
the team. Line management includes undertaking personal development plans,
appraisals, ensuring mandatory training is
up to date, authorising expenses and overtime payments, supervision, etc.
RESPONSIBILITIES
FOR INFORMATION RESOURCES:
-
To
prepare and present reports to the ICB and its supporting forums.
-
Ensure
documentation is fit for purpose.
Person Specification
Experience
Essential
- In depth knowledge of Continuing Healthcare policy and procedures
- Development and maintenance of good working relationships with all system partners
- Proven record of effective team leadership skills
- Effective problem solving skills
- Ability to respond to sudden unexpected demands
- A detailed knowledge of whole system services
- Knowledge of the key stages required in leading service developments from the identification of opportunities or pressure points within the health and social system right through to the service changes or new service models
- Understanding of relevant governance structures
- An appreciation of the relationship between NHS England and the ICB and the CHC National Framework
- Ability to effectively chair meetings and Healthcare Panels
- Ability to deliver targets and deadline
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and can take actions which support and promote this agenda
- Experience in managing staff and Human Resources issues such as appraisals, CPD, resolving conflict, absence / sickness managing and identifying training needs of staff
- Experience of managing budgets effectively within guidelines
- Experience of interpretation of national policy and implementation
- Senior management experience
- Evidence of leadership of change management
- Evidence of planning and delivering programmes, projects and services on time using established project management techniques
Qualifications
Essential
- Registered Health or Social care professional
- Masters level qualification or equivalent knowledge training and experience
- Evidence of continuing professional development (CPD)
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Person Specification
Experience
Essential
- In depth knowledge of Continuing Healthcare policy and procedures
- Development and maintenance of good working relationships with all system partners
- Proven record of effective team leadership skills
- Effective problem solving skills
- Ability to respond to sudden unexpected demands
- A detailed knowledge of whole system services
- Knowledge of the key stages required in leading service developments from the identification of opportunities or pressure points within the health and social system right through to the service changes or new service models
- Understanding of relevant governance structures
- An appreciation of the relationship between NHS England and the ICB and the CHC National Framework
- Ability to effectively chair meetings and Healthcare Panels
- Ability to deliver targets and deadline
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and can take actions which support and promote this agenda
- Experience in managing staff and Human Resources issues such as appraisals, CPD, resolving conflict, absence / sickness managing and identifying training needs of staff
- Experience of managing budgets effectively within guidelines
- Experience of interpretation of national policy and implementation
- Senior management experience
- Evidence of leadership of change management
- Evidence of planning and delivering programmes, projects and services on time using established project management techniques
Qualifications
Essential
- Registered Health or Social care professional
- Masters level qualification or equivalent knowledge training and experience
- Evidence of continuing professional development (CPD)
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
