Service Delivery Business Manager

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board

Information:

This job is now closed

Job summary

The Integrated Care Board (ICB) and Integrated Care System (ICS) have four key purposes:

Improve outcomes in population health and healthcare.

Tackle inequalities in outcomes, experience, and access.

Enhance productivity and value for money.

Help the NHS support broader social and economic development.

The Performance and Delivery Directorate supports the delivery of high-quality, resilient primary care services, secondary and tertiary care services, community services and mental health learning disability & autism (MHLDA) services. Providing operational plan metrics assurance and performance reporting, alongside Emergency Preparedness, Resilience and Response (EPRR) assurance for the system. To support the system in development and delivery of the ICS strategy and long-term system plans, ensuring integration with all relevant partner organisations of the ICS, Health and Care Improvement Groups (HCIGs) will be set up to manage strategic direction, as well as delivery for achievement of performance targets. The Service Delivery Business Manager will organise and orchestrate, taking full responsibility for the running of the HCIGs across the ICS, as well as comprehensive and highly professional business administration support to the Performance and Delivery Directorate.

Main duties of the job

Provide a fully comprehensive office business management & support service to the Performance & Delivery Directorate (P&DD).

Proactively managing meetings, email, correspondence, telephone, & all other enquiries.

Organise complex & senior level meetings, effectively managing all aspects in relation to agendas, venue, speakers, attendees, supporting documentation & attendance liaison; taking, preparing and circulating formal & informal notes/minutes, adhering to tight timescales.

Lead & line manage a network of Administrators across the P&DD. This will include over-seeing the operational governance of the organisation through administration leadership of HCIGs, as well as Operational Delivery Groups (ODGs) that the administrators will support.

To lead on the on-call rota, liaising with strategic & on call managers & administrative support staff, linking with System Coordination Centre (SCC) & EPRR colleagues where necessary, & ensuring the rota is published.

The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings.

To act as the risk lead for the P&DD, linking with the ICB risk team and relaying key messages to the P&DD, ensuring that all teams within the P&DD update risks monthly and that these are signed off at senior management level within the P&DD.

About us

We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

461-ICB-6179TG

Job locations

NHS Bristol, North Somerset & South Glos ICB

Floor 2, North Wing, 100 Temple Street

Bristol

BS1 6AG


Job description

Job responsibilities

Communication

Communicate information, risks, issues, and dependencies, including briefings and reports to Project teams, sponsors, and a range of internal and external staff.

Be a key member of the Directorate as well as supporting effective communication and stakeholder management, both internally and externally.

Supports to development of a culture that values diversity and promotes equality and inclusion.

Organisation and Planning

Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Support teams to ensure that the portfolio of tasks/projects is planned, managed, and delivered effectively.

Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis.

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.

Work as part of a team to support the planning and development activities of the Directorate.

Service Development and Research

Monitor and track risks and issues via appropriate tracking mechanisms and follow proactive resolution and escalation processes.

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.

Provides relevant and timely specialist advice and guidance on functional and information matters.

Finance and Resources

Support and inform the targeting of resources, monitoring, implementation, and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications, and stakeholder management.

Leadership and Management

Supervises and line manages administrative team as required.

Participate in the recruitment process of support staff.

Information Resources

Contribute to the information management of performance, taking a lead for specific Projects.

Lead on development, implementation, monitoring, and evaluation of new information systems/databases as required.

Responsible for the development and maintenance of databases required for regular reports.

Management Support

Support training and induction of new staff.

To ensure that the Administrative Team are supported, developed and that appraisals take place with professional oversight from this role as well as associated Programme areas.

Professional Development

Provide specialist training, advice, and support on own role/responsibilities where necessary.

Other

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Job description

Job responsibilities

Communication

Communicate information, risks, issues, and dependencies, including briefings and reports to Project teams, sponsors, and a range of internal and external staff.

Be a key member of the Directorate as well as supporting effective communication and stakeholder management, both internally and externally.

Supports to development of a culture that values diversity and promotes equality and inclusion.

Organisation and Planning

Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Support teams to ensure that the portfolio of tasks/projects is planned, managed, and delivered effectively.

Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis.

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.

Work as part of a team to support the planning and development activities of the Directorate.

Service Development and Research

Monitor and track risks and issues via appropriate tracking mechanisms and follow proactive resolution and escalation processes.

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.

Provides relevant and timely specialist advice and guidance on functional and information matters.

Finance and Resources

Support and inform the targeting of resources, monitoring, implementation, and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications, and stakeholder management.

Leadership and Management

Supervises and line manages administrative team as required.

Participate in the recruitment process of support staff.

Information Resources

Contribute to the information management of performance, taking a lead for specific Projects.

Lead on development, implementation, monitoring, and evaluation of new information systems/databases as required.

Responsible for the development and maintenance of databases required for regular reports.

Management Support

Support training and induction of new staff.

To ensure that the Administrative Team are supported, developed and that appraisals take place with professional oversight from this role as well as associated Programme areas.

Professional Development

Provide specialist training, advice, and support on own role/responsibilities where necessary.

Other

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Person Specification

Knowledge, Training and Experience

Essential

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
  • Further training or significant experience in project management, financial management or supporting change management processes.
  • Experience and understanding of evaluating and measuring the performance of health services.
  • Experience in communications and stakeholder management.

Desirable

  • Comprehensive knowledge of project management and/or health information systems development.
  • Workforce development knowledge and experience.
  • Working knowledge of Microsoft Project ECDL.
  • Previous experience in similar role in public sector.
  • A good understanding of the health and social care environment and roles and responsibilities within it.

Communication skills

Essential

  • Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
  • Evidence of success in efficient and effective project and programme management.
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
  • Skills for nurturing key relationships and maintaining networks.

Analytical

Essential

  • Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Strategic thinking - ability to anticipate.
  • Attention to detail combined with the ability to extract key messages from complex analysis.
  • Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

  • Takes decisions on difficult and contentious issues where they may be a number of courses of action.

Planning Skills

Essential

  • Skills for project management.

Desirable

  • Previous experience in project management and planning.

Management Skills

Essential

  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
  • Skills for managing projects ensuring they meet financial targets.
Person Specification

Knowledge, Training and Experience

Essential

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
  • Further training or significant experience in project management, financial management or supporting change management processes.
  • Experience and understanding of evaluating and measuring the performance of health services.
  • Experience in communications and stakeholder management.

Desirable

  • Comprehensive knowledge of project management and/or health information systems development.
  • Workforce development knowledge and experience.
  • Working knowledge of Microsoft Project ECDL.
  • Previous experience in similar role in public sector.
  • A good understanding of the health and social care environment and roles and responsibilities within it.

Communication skills

Essential

  • Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
  • Evidence of success in efficient and effective project and programme management.
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
  • Skills for nurturing key relationships and maintaining networks.

Analytical

Essential

  • Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Strategic thinking - ability to anticipate.
  • Attention to detail combined with the ability to extract key messages from complex analysis.
  • Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

  • Takes decisions on difficult and contentious issues where they may be a number of courses of action.

Planning Skills

Essential

  • Skills for project management.

Desirable

  • Previous experience in project management and planning.

Management Skills

Essential

  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
  • Skills for managing projects ensuring they meet financial targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board

Address

NHS Bristol, North Somerset & South Glos ICB

Floor 2, North Wing, 100 Temple Street

Bristol

BS1 6AG


Employer's website

https://bnssg.icb.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board

Address

NHS Bristol, North Somerset & South Glos ICB

Floor 2, North Wing, 100 Temple Street

Bristol

BS1 6AG


Employer's website

https://bnssg.icb.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Deputy Director Performance & Delivery Directorate

Caroline Dawe

caroline.dawe@nhs.net

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

461-ICB-6179TG

Job locations

NHS Bristol, North Somerset & South Glos ICB

Floor 2, North Wing, 100 Temple Street

Bristol

BS1 6AG


Supporting documents

Privacy notice

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board's privacy notice (opens in a new tab)