Job summary
The number of service users who have problems with adherence and need support to take their medication, is growing. With support from Tech for Better Care - The Health Foundation, BNSSG have secured funding for a 12 month pilot of a personalised medication support service (PMSS). The pilot will involve up to 200 participants and will explore how new digital technologies might be used to support people with long term health conditions with their medications. The service will be delivered across Bristol, in partnership with Sirona, Gordano Primary Care Network, Caafi Health, Local Authorities and a private home care provider.
Main duties of the job
The postholder will be responsible for providing professional project management skills to ensure that the programme is delivered in line with the Health Foundation Contract and expectations of the ICB. A key focus of the role will be the co-ordination and provision of support to the project partners, to ensure safe and effective delivery of the service. This will include training of the project workers in the use of the digital technologies and the project database, and for line management of the Project Support Officer.
The post holder will maintain the risk register, standard operating procedures, training guides and project database. Working with the ICB Chief Pharmacist and The Technology Lead, they will be responsible for first line communication and liaison with the Health Foundation, project delivery partners and local stakeholders.
This is an exciting opportunity to be involved in a large-scale trial of new digital technologies. Successful applicants will have strong project management skills (i.e. Prince 2), experience in use of a range of digital technologies and be a confident, effective communicator. Understanding of medicines management and their regulatory framework would be an advantage.
About us
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Job description
Job responsibilities
This project will deploy a Personalised Medication Support Service (PMSS) across Bristol North Somerset and South Gloucestershire. This is being led by BNSSG ICB, but will be delivered as a partnership with the community care and health provider (Sirona), North Somerset Local Authority, Gordano Primary Care Network, a voluntary and community social enterprise (Caafi Health) and private homecare providers (i.e. Home Instead).
This Project Manager will report directly to the Programme Manager/s and has the following duties and responsibilities:
General Duties
Be aware of and have commitment to and actively promote the principles of Equality, Diversity and Inclusion. Comply with associated legislation and policies.
The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings, once appropriate training has been received.
The post-holder, once trained, will also be eligible to undertake out-of-hours Call Support which will result in additional payment.
Programme Management
- Responsible for all aspects of the programme, including ownership of projects milestones and deliverables, standard operating procedures, data protection impact assessments, risk registers and clinical trial database.
- Set up and maintain project progress meetings at the required frequency depending on project stage, ensuring accurate taking of formal notes to inform revised project plans and approach.
Take lead on the recruitment, training and monitoring of project workers, with project delivery partners.
- Coordination of the delivery partners to recruit participants and ensure that the service is delivered on time, to the necessary quality standards and in a cost effective manner, adjusting plans as required.
- Work with the technical lead to manage the supply of digital technologies from commercial providers to the partners, in line with the budget and according to contract.
- Lead on development, implementation, monitoring and evaluation of the project database, working with the delivery partners to ensure that information on clients is up to data and accurate.
- Management and monitoring of the project budget the procurement of specialist services into the programme as required.
- Prepare programme, financial and analytical reports to the Funder, Managers and Directors, as required.
- Working with technical and evaluation partners, conduct data analysis and prepare complex and multiple reports of project outcome data.
- Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Programme Manager.
- Highlighting exceptions and risks ensuring mitigating action can be taken to keep the project on track.
- Line management of the Project Support Officer.
- Contributing to managing a library of all meetings; papers; minutes; actions and decisions made to support a full audit trail of the programmes decisions.
Job description
Job responsibilities
This project will deploy a Personalised Medication Support Service (PMSS) across Bristol North Somerset and South Gloucestershire. This is being led by BNSSG ICB, but will be delivered as a partnership with the community care and health provider (Sirona), North Somerset Local Authority, Gordano Primary Care Network, a voluntary and community social enterprise (Caafi Health) and private homecare providers (i.e. Home Instead).
This Project Manager will report directly to the Programme Manager/s and has the following duties and responsibilities:
General Duties
Be aware of and have commitment to and actively promote the principles of Equality, Diversity and Inclusion. Comply with associated legislation and policies.
The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings, once appropriate training has been received.
The post-holder, once trained, will also be eligible to undertake out-of-hours Call Support which will result in additional payment.
Programme Management
- Responsible for all aspects of the programme, including ownership of projects milestones and deliverables, standard operating procedures, data protection impact assessments, risk registers and clinical trial database.
- Set up and maintain project progress meetings at the required frequency depending on project stage, ensuring accurate taking of formal notes to inform revised project plans and approach.
Take lead on the recruitment, training and monitoring of project workers, with project delivery partners.
- Coordination of the delivery partners to recruit participants and ensure that the service is delivered on time, to the necessary quality standards and in a cost effective manner, adjusting plans as required.
- Work with the technical lead to manage the supply of digital technologies from commercial providers to the partners, in line with the budget and according to contract.
- Lead on development, implementation, monitoring and evaluation of the project database, working with the delivery partners to ensure that information on clients is up to data and accurate.
- Management and monitoring of the project budget the procurement of specialist services into the programme as required.
- Prepare programme, financial and analytical reports to the Funder, Managers and Directors, as required.
- Working with technical and evaluation partners, conduct data analysis and prepare complex and multiple reports of project outcome data.
- Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Programme Manager.
- Highlighting exceptions and risks ensuring mitigating action can be taken to keep the project on track.
- Line management of the Project Support Officer.
- Contributing to managing a library of all meetings; papers; minutes; actions and decisions made to support a full audit trail of the programmes decisions.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level knowledge of specialist areas (pharmacy operations and medication management) or equivalent experience or working at a similar level in specialist area
- Project Management Qualification (ie. PRINCE2) together with relevant project management experience
- Must have an understanding of the background to and aims of current ICB medicines policy and appreciate the implications of this on engagement
- Experience of the development and management of data collection systems, use of reporting tools and analysis of data.
- Knowledge of clinical trial methodology and requirements for good clinical practise.
- Extensive experience in communications and stakeholder management, at all levels.
- Experience of working across organisational boundaries.
Communication skills
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation.
- Good presentational skills for conveying complex ideas.
- Ability to use informed persuasion to influence others.
Analytical
Essential
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Ability to analyse and summarise complex data.
- High level of skill in the use Excel and Database products.
Planning Skills
Essential
- Evidence of planning and delivering programmes and projects and services on time.
- Excellent organisational and planning skills, with an ability to respond positively and flexibly to changing demands and priorities.
Managerial Skills
Essential
- Ability to engage service users and interest groups to participate in service style performance and delivery changes
Desirable
- Abilities for staff management
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level knowledge of specialist areas (pharmacy operations and medication management) or equivalent experience or working at a similar level in specialist area
- Project Management Qualification (ie. PRINCE2) together with relevant project management experience
- Must have an understanding of the background to and aims of current ICB medicines policy and appreciate the implications of this on engagement
- Experience of the development and management of data collection systems, use of reporting tools and analysis of data.
- Knowledge of clinical trial methodology and requirements for good clinical practise.
- Extensive experience in communications and stakeholder management, at all levels.
- Experience of working across organisational boundaries.
Communication skills
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation.
- Good presentational skills for conveying complex ideas.
- Ability to use informed persuasion to influence others.
Analytical
Essential
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Ability to analyse and summarise complex data.
- High level of skill in the use Excel and Database products.
Planning Skills
Essential
- Evidence of planning and delivering programmes and projects and services on time.
- Excellent organisational and planning skills, with an ability to respond positively and flexibly to changing demands and priorities.
Managerial Skills
Essential
- Ability to engage service users and interest groups to participate in service style performance and delivery changes
Desirable
- Abilities for staff management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Address
NHS Bristol, North Somerset and South Gloucestershire ICB
100 Temple Street
Bristol
BS1 6AG
Employer's website
https://bnssg.icb.nhs.uk/ (Opens in a new tab)
