Full Time - Outcomes Assistant Administrator - Band 3

Job summary

The outcome team is responsible for finalising the process when a patient is referred to the Continuing Healthcare team which we are a part of.

Our daily / weekly tasks include producing the correct outcome letter and using our electronic postal system sending them to both patient and next of kin.

Also we have to liaise with social services and nursing / residential homes to advise them of the correct outcome.

Our team also deals with any queries that arise from the completion of the outcome process.

Main duties of the job

Main responsibilities include but are not limited to the below:

To correctly implement the outcome process for every case we deal with.

Update the in house computer system in line with procedures ensuring that all necessary documents are uploaded and decisions made are reflected on the system correctly.

Use our electronic postal system to send out letters to both the patient and next of kin if required.

Successfully resolve any queries received referring these as necessary to your line manager.

Liaise with other staff , social services, nursing and residential homes and next of kin as necessary.

To learn and follow the process procedures for the outcome team

To learn and use the in house computer system effectively

Produce and process the correct outcome letter for each case

Deal effectively with any queries that result from our process

Liaise as necessary with other internal staff and external users

About us

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.

The 4 Place partnerships are known as:

North West Surrey Alliance

Guildford and Waverley Alliance

Surrey Downs Health and Care

East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.