Job summary
The role of the Senior Programme Manager will be to support phase two of the delivery for the United Surrey Talent Strategy (UST). The UST was born from a clear recognition of the challenges facing Surrey's health and social care landscape. Skill shortages, recruitment difficulties, competition for the same workforce, delivering people interventions and patient services in silos and employee retention issues threatened the system's ability to deliver high-quality care.
The overall goal of the programme is to develop a united Surrey workforce across health, social care and VCSE that is enabled, mobile, and skilled to serve patients and service users throughout fulfilling careers. The UST takes a multi-pronged approach to achieving its goal through these six main objectives/targets.
Main duties of the job
To support the delivery of our United Surrey Talent Strategy within the People Team. Key duties include:
- Programme and project leadership
- Lead as the PMO function (Performance Management Office) for the team
- Building and maintaining stakeholder relationships across the system
- Overseeing the financial monitoring for the Innovation Fund
- Lead on comms and engagement for the United Surrey Talent strategy
- Sharing best practice across the system
- Manage the United Surrey Talent Alliance
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP's) , each working together to deliver a shared vision across Surrey.
The 4 ICP's are known as:
- North West Surrey Alliance
- Guildford and Waverley Alliance
- Surrey Downs Health and Care
- East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgroun
Job description
Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of post qualifying and continuing professional development
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between system partners - including the ICB, Surrey County Council and Providers - as well as regional bodies like NHSE
- Member of relevant professional body
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise
Communication & Relationship Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Negotiate on difficult and controversial issues including performance and change
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long - term timeframes and adjust plans and resource requirements accordingly
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day -to -day working practices, but also in relation to the local health and care system
Autonomy
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Other
Essential
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Professional calm and efficient manner
- Effective organizer, influencer and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Completer/Finisher
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of post qualifying and continuing professional development
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between system partners - including the ICB, Surrey County Council and Providers - as well as regional bodies like NHSE
- Member of relevant professional body
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise
Communication & Relationship Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Negotiate on difficult and controversial issues including performance and change
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long - term timeframes and adjust plans and resource requirements accordingly
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day -to -day working practices, but also in relation to the local health and care system
Autonomy
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Other
Essential
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Professional calm and efficient manner
- Effective organizer, influencer and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Completer/Finisher
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Dukes Street
Woking
GU21 5BH