Job summary
The role involves enabling the governance framework of the Digital Data and Innovation Change Delivery Unit, ensuring high standards in priority activities and change projects.
Key responsibilities include organising meetings, liaising with PMO functions, maintaining risks and benefits logs, and providing briefings.
The role supports Business Analysts and the Digital Delivery Manager by managing change planning documentation and processes. It involves coordinating projects, supporting resource targeting, and ensuring effective communication and stakeholder management.
Financial duties include monitoring budgets and expenditures, while general tasks involve facilitating communities of practice, organising events, and managing workforce development issues. The post-holder works autonomously, identifying problems and proposing solutions.
Main duties of the job
Key responsibilities include organising and documenting meetings, coordinating with ICS PMO functions, maintaining logs for risks, issues, and benefits, and providing reports and briefings.
Additional duties involve tracking project delivery, assisting with resource allocation, ensuring effective communication and stakeholder management, monitoring finances, and facilitating workshops, events, workforce development, and onboarding of new team members.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continuing professional and personal development
- Experience of working in a multidisciplinary change/ projects teams or in the NHS business/digital area
- Experience in communications and stakeholder management
- Comprehensive knowledge of change/project management and/or health information systems development
- Working knowledge of Microsoft Project or similar tools
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
- Experience of initiating plans to support complex change
- Experience of coordinating and supporting meetings, including planning agendas, taking minutes and tracking actions
- Demonstrative experience of working effectively in teams introducing new ways of working
- Experience of working with key national policies and implementation at a local level
- Familiarity with business cases and preparation of business cases
- Computer literate with an ability to use the required systems/Microsoft IT office packages
- Able to deal with complex, sensitive, or contentious information where agreement or cooperation is required
- Able to interpret business processes and compare change options
- Able to input and maintain records, and develop or create reports
- Able to identify and support the resolution of issues, proposing changes to policies or processes
- Clear communicator with excellent writing and presentation skills and able to relate to a range of staff in the organisation
- Able to plan and deliver events, including ICS-level activities and projects
Communication & Relationship Skills
Essential
- Excellent communicator, with the ability to use a variety of communication tools to convey, negotiate and challenge complex information
- Good presentation skills
Analytical & Judgement Skills
Essential
- Ability to use own initiative with excellent organisational skills and time management
- Demonstrate ability to plan and prioritise work
- Positive and flexible attitude
- Demonstrate ability to plan and prioritise work
- Previous experience in change or project management and planning
- Advanced keyboard/IT skills - Microsoft Office, including Project and/or Visio
- Demonstrate ability to handle sensitive information with the appropriate level of discretion
- Demonstrate a sound grasp of corporate governance, best practice and its practical implementation in a complex setting
Financial Resources
Essential
- Demonstrate experience of supporting managers with development of budget reporting
- Experience of supporting with business case development
Human Resources
Essential
- Experience of allocation of resources, organising training and supporting managers with day to day management of resources
- Experience of supporting managers with recruitment process
Equality and Diversity
Essential
- oCommitted to the equalities agenda
Autonomy
Essential
- Demonstrate ability to prioritise workload and work without supervision to complete requested tasks
- Demonstrate ability to identify and escalate risks and issues appropriately
- Demonstrate ability to initiate and adjust plans supporting digital change delivery
Other
Essential
- Able to work from a variety of locations across Surrey
- Able to participate in all mandatory and statutory training events
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continuing professional and personal development
- Experience of working in a multidisciplinary change/ projects teams or in the NHS business/digital area
- Experience in communications and stakeholder management
- Comprehensive knowledge of change/project management and/or health information systems development
- Working knowledge of Microsoft Project or similar tools
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
- Experience of initiating plans to support complex change
- Experience of coordinating and supporting meetings, including planning agendas, taking minutes and tracking actions
- Demonstrative experience of working effectively in teams introducing new ways of working
- Experience of working with key national policies and implementation at a local level
- Familiarity with business cases and preparation of business cases
- Computer literate with an ability to use the required systems/Microsoft IT office packages
- Able to deal with complex, sensitive, or contentious information where agreement or cooperation is required
- Able to interpret business processes and compare change options
- Able to input and maintain records, and develop or create reports
- Able to identify and support the resolution of issues, proposing changes to policies or processes
- Clear communicator with excellent writing and presentation skills and able to relate to a range of staff in the organisation
- Able to plan and deliver events, including ICS-level activities and projects
Communication & Relationship Skills
Essential
- Excellent communicator, with the ability to use a variety of communication tools to convey, negotiate and challenge complex information
- Good presentation skills
Analytical & Judgement Skills
Essential
- Ability to use own initiative with excellent organisational skills and time management
- Demonstrate ability to plan and prioritise work
- Positive and flexible attitude
- Demonstrate ability to plan and prioritise work
- Previous experience in change or project management and planning
- Advanced keyboard/IT skills - Microsoft Office, including Project and/or Visio
- Demonstrate ability to handle sensitive information with the appropriate level of discretion
- Demonstrate a sound grasp of corporate governance, best practice and its practical implementation in a complex setting
Financial Resources
Essential
- Demonstrate experience of supporting managers with development of budget reporting
- Experience of supporting with business case development
Human Resources
Essential
- Experience of allocation of resources, organising training and supporting managers with day to day management of resources
- Experience of supporting managers with recruitment process
Equality and Diversity
Essential
- oCommitted to the equalities agenda
Autonomy
Essential
- Demonstrate ability to prioritise workload and work without supervision to complete requested tasks
- Demonstrate ability to identify and escalate risks and issues appropriately
- Demonstrate ability to initiate and adjust plans supporting digital change delivery
Other
Essential
- Able to work from a variety of locations across Surrey
- Able to participate in all mandatory and statutory training events
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Duke's Street
Woking
GU21 5BH