Full Time - Hub Appeals Administrator - Band 4

Job summary

NHS Surrey Heartlands works in partnership with local health and care organisations - along with staff, patients, their carers, families, and the public - to support people to live healthier lives.

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system;to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience and access; enhance productivity and value for money and support broader social and economic development in their area.

To deliver our objectives we need a team of talented, collaborative professionals who share the same vision and are passionate about what they do.

Main duties of the job

o To process requests for Appeals and PUPOC reviews which includes sending out documentation, verifying appellants ID, requesting patient records and sorting of those records ahead of the Clinical Review. o Processing of outcomes following completion of reviews: checking & formatting and sending to appellant.o Admin Support to Appeals Team Panels. Sending meeting confirmations & requests. Minuting panel meetings. o Dealing with email and telephone enquiries regarding the Appeal and PUPOC processes and progress with reviews.

The job summary and key responsibilities are an outline of the tasks, duties and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager

About us

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.

The 4 Place partnerships are known as:

North West Surrey Alliance

Guildford and Waverley Alliance

Surrey Downs Health and Care

East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.