Job summary
NHS Surrey Heartlands works in partnership with local health and care organisations - along with staff, patients, their carers, families, and the public - to support people to live healthier lives. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system; to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience and access; enhance productivity and value for money and support broader social and economic development in their area.
To deliver our objectives we need a team of talented, collaborative professionals who share the same vision and are passionate about what they do.
Main duties of the job
These will include:
Raise the profile of unpaid carers across Surrey being a key contact for GP practices and Primary Care Network ManagersSupport and promote the GP Carer Personal Health Budget programmeSupport Primary Care to identify carers of all ages, ensuring that staff know the support offer for unpaid carers in SurreyEncourage and support GP practices to obtain the RCGP Veteran Friendly accreditationDeliver carer awareness training to staff within practices and Primary Care NetworksAttend and assist with chairing responsibilities in the Staff Unpaid Carers NetworkPromotion and support the participation in the GP Carer Quality Marker returns
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person Specification
Qualifications and training
Essential
- Educated to NVQ4/Diploma or equivalent experience of working in a relevant area
Experience
Essential
- Experience in a health and social care environment
- Experience in organising and delivering training
- Track record of engaging and working with a range of stakeholders, including health o Experience of operating in politically sensitive environment o Experience of managing risks and issues A/I 6 and social care providers, and community specialist groups
- Administrative experience
Knowledge and skills
Essential
- Good interpersonal and networking skills
- Knowledge of key issues affecting carers
- Good presentation skills to a range of audiences
- Able to handle sensitive and confidential data and to recognise the need for confidentiality
- Able to identify the need to escalate concerns to appropriate personnel
- Effective use of Microsoft Office products
Personal attributes
Essential
- Proactive, takes own initiative
- Ability to work as part of a team
- Ability to work independently and prioritise/manage a demanding workload
- Outstanding organisational skills
- Flexible, responsive approach
- Sympathetic/empathetic approach, using tact and diplomacy
- Able to listen and be objective; non-judgemental
- Ability to build effective relationships in a complex environment
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
Other
Essential
- Available to travel and work across Surrey
- An enhanced DBS will be required
- Full driving licence and access to vehicle
Person Specification
Qualifications and training
Essential
- Educated to NVQ4/Diploma or equivalent experience of working in a relevant area
Experience
Essential
- Experience in a health and social care environment
- Experience in organising and delivering training
- Track record of engaging and working with a range of stakeholders, including health o Experience of operating in politically sensitive environment o Experience of managing risks and issues A/I 6 and social care providers, and community specialist groups
- Administrative experience
Knowledge and skills
Essential
- Good interpersonal and networking skills
- Knowledge of key issues affecting carers
- Good presentation skills to a range of audiences
- Able to handle sensitive and confidential data and to recognise the need for confidentiality
- Able to identify the need to escalate concerns to appropriate personnel
- Effective use of Microsoft Office products
Personal attributes
Essential
- Proactive, takes own initiative
- Ability to work as part of a team
- Ability to work independently and prioritise/manage a demanding workload
- Outstanding organisational skills
- Flexible, responsive approach
- Sympathetic/empathetic approach, using tact and diplomacy
- Able to listen and be objective; non-judgemental
- Ability to build effective relationships in a complex environment
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
Other
Essential
- Available to travel and work across Surrey
- An enhanced DBS will be required
- Full driving licence and access to vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Duke Street
Woking
GU21 5BH