NHS North East London

Planning and Outcomes Support Officer

The closing date is 25 September 2025

Job summary

The primary responsibility of the Planning and Outcomes Officer is to support the planning and outcomes team in achieving its objectives across the ICB and ICS. This role is crucial for developing expertise in a wide range of health and care data, insights, and performance analytics, and effectively extracting, interpreting, and recording this information for team access and use. Additionally, the role is essential in producing and providing regular reports to senior managers across the ICB and NEL.

Main duties of the job

  1. Support the planning and outcomes team to deliver strategic insights and analytics to inform key transformation programmes, performance improvements and actions to improve health and care outcomes for NEL residents.

  1. Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high-quality support including complex information and analysis, communications and stakeholder management.

  1. Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

  1. The job description and person specification is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager

About us

This role is responsible for improvement at a system level encompassing Tower Hamlets, Waltham Forest, Newham, and Barking & Dagenham, Redbridge and City & Hackney boroughs and the services that reside within the boroughs. Transformation projects will be agreed from a range of areas including: Community services, children services, learning disabilities, mental health, and acute, urgent care and primary care services.

Details

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£37,259 to £45,356 a year per annum

Contract

Fixed term

Duration

3 months

Working pattern

Full-time

Reference number

161-NELICB-2778

Job locations

Planning and Outcomes (926601) L5

20 Churchill Place

Canary Wharf

E14 5HJ


Job description

Job responsibilities

  • To support the Planning & Outcomes Managers to ensure deadlines are met.
  • To establish and engender close and effective working relationships with all partners across the NEL and Places.
  • To support transformation projects and provide a dynamic performance perspective to drive transformation and decision making at borough level.
  • Supporting the Senior Performance & Outcomes Managers in conjunction with other analytical teams to provide analysis that supports strategy and priority setting, utilising benchmarking and trends.
  • Providing performance intelligence by undertaking detailed analysis of performance, describing patterns and variations over time with respect to both national and local performance indicators and other performance information.
  • To develop and provide internal and external performance reports as required in line with emerging outcomes framework and be able to explain the analysis in a way that is both understandable and credible.
  • Support the Senior Planning & Outcomes Managers to work with partners across the primary, community and acute commissioning teams to ensure services are as effective as possible and that patients can be safely and appropriately managed in acute and non-acute settings.
  • To ensure that all projects are undertaken in line with PMO best practice project management systems and processes.
  • To be responsible for the identification of risks relating to the area of work.
  • Develop regular performance reports identifying key trends and variances in performance across all contracts.
  • To undertake such other projects, duties or responsibilities as required
  • To lead on the administration of key projects that involve organising meeting, conferences as requested involving internal colleagues and high level stakeholders.
  • Support the coordination of a range of complex projects and initiatives, ensuring that regular reporting arrangements are in place to keep colleagues, programme boards and key stakeholders are kept informed.
  • Updating and maintaining data bases and/or spread sheets relevant to work area, and manage meeting arrangements including the taking and distribution of minutes etc.
  • To develop an understanding of constitutional metrics and the NHS framework

Job description

Job responsibilities

  • To support the Planning & Outcomes Managers to ensure deadlines are met.
  • To establish and engender close and effective working relationships with all partners across the NEL and Places.
  • To support transformation projects and provide a dynamic performance perspective to drive transformation and decision making at borough level.
  • Supporting the Senior Performance & Outcomes Managers in conjunction with other analytical teams to provide analysis that supports strategy and priority setting, utilising benchmarking and trends.
  • Providing performance intelligence by undertaking detailed analysis of performance, describing patterns and variations over time with respect to both national and local performance indicators and other performance information.
  • To develop and provide internal and external performance reports as required in line with emerging outcomes framework and be able to explain the analysis in a way that is both understandable and credible.
  • Support the Senior Planning & Outcomes Managers to work with partners across the primary, community and acute commissioning teams to ensure services are as effective as possible and that patients can be safely and appropriately managed in acute and non-acute settings.
  • To ensure that all projects are undertaken in line with PMO best practice project management systems and processes.
  • To be responsible for the identification of risks relating to the area of work.
  • Develop regular performance reports identifying key trends and variances in performance across all contracts.
  • To undertake such other projects, duties or responsibilities as required
  • To lead on the administration of key projects that involve organising meeting, conferences as requested involving internal colleagues and high level stakeholders.
  • Support the coordination of a range of complex projects and initiatives, ensuring that regular reporting arrangements are in place to keep colleagues, programme boards and key stakeholders are kept informed.
  • Updating and maintaining data bases and/or spread sheets relevant to work area, and manage meeting arrangements including the taking and distribution of minutes etc.
  • To develop an understanding of constitutional metrics and the NHS framework

Person Specification

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Essential

  • xxxxxxx
Person Specification

xxxxxxx

Essential

  • xxxxxxx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North East London

Address

Planning and Outcomes (926601) L5

20 Churchill Place

Canary Wharf

E14 5HJ


Employer's website

https://northeastlondon.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS North East London

Address

Planning and Outcomes (926601) L5

20 Churchill Place

Canary Wharf

E14 5HJ


Employer's website

https://northeastlondon.icb.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Planning and Performance

Saem Ahmed

saem.ahmed@nhs.net

Details

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£37,259 to £45,356 a year per annum

Contract

Fixed term

Duration

3 months

Working pattern

Full-time

Reference number

161-NELICB-2778

Job locations

Planning and Outcomes (926601) L5

20 Churchill Place

Canary Wharf

E14 5HJ


Supporting documents

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