Job summary
The North East London Integrated Care Board (NELICB) is looking for Senior System Co-ordination Centre (SCC) Duty Manager to join our SCC team.
The SCC Duty Manager is the initial decision maker within the NELICB SCC, allocating and prioritising responses, escalations and tasks that respond to system issues and national requirements. Ensuring robust and skilled co-ordination and real-time oversight and leadership of the North East London Integrated Care System (ICS) UEC pathways and interdependent provision.
Main duties of the job
The SCC Duty Manager will work alongside UEC providers and other organisations across the NELICB and North East London Integrated Care System (NELICS) and London region to proactively identify and evaluate operational pressures, respond to escalation, and invoke strategies, processes and provide assurance on risk reduction and de-escalation, to key stakeholders, including ICB directors, ambulance services, NHSE and others.
About us
NHS North East London Integrated Care Board (ICB) was formed on 1 July 2022.
We are an exciting new organisation putting the needs of communities at the heart of our commissioning arrangements.
We are working with local people and partners across health, social care and the voluntary sector in innovative ways to improve health and wellbeing for all our communities. Our key priority in the next year will be to develop closer integrated and collaborative ways of working with all our partners to implement our Out of Hospital Strategy.
We can only do this with great staff who are encouraged and supported, which is why we invest in them, listen to them, make sure we are representative of our populations and that we foster their health and wellbeing.
Please note that all vacancies will be subject to a 6 months' probation period in line with the Probation Policy.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full duties and responsibilities.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full duties and responsibilities.
Person Specification
Education & Qualifications
Essential
- Relevant masters level qualification or extensive knowledge, skills and experience to equivalent level
- Evidence of continuing professional development and managerial development including management of change
Desirable
- Active Clinical registration (GMC/NMC/HCPC)
Knowledge & Experience
Essential
- Operational experience of working in Pressure Surge management, Urgent Care or within an Acute provider
- Demonstrates a successful track record of delivering complex programmes within a large health / social care commissioning organisation
- Experience in taking the lead in performance monitoring and proposing corrective actions to a wide range of parties
- Experience ensuring all services are in accordance with legislation and good practice
- Understanding of the current issues impacting on the NHS
- Extensive experience in managing relationships at all levels
Skills & Abilities
Essential
- Enhanced interpersonal skills to communicate complex, sensitive or contentious information succinctly and in difficult environments in an organised and appropriate manner, both verbally and in writing
- Significant experience in developing effective working relationships with proven ability to manage conflict resolution and to build relationships; engage, lead and develop others and maintain credibility
- Experience of managing a team and of coaching and developing individuals
- Experience in working to improve the performance of others building confidence and providing opportunities for learning and development
- High level of planning and organisational skills with a flexible and adaptable approach to meet challenging deadlines, maintaining a positive attitude and solution focused
Person Specification
Education & Qualifications
Essential
- Relevant masters level qualification or extensive knowledge, skills and experience to equivalent level
- Evidence of continuing professional development and managerial development including management of change
Desirable
- Active Clinical registration (GMC/NMC/HCPC)
Knowledge & Experience
Essential
- Operational experience of working in Pressure Surge management, Urgent Care or within an Acute provider
- Demonstrates a successful track record of delivering complex programmes within a large health / social care commissioning organisation
- Experience in taking the lead in performance monitoring and proposing corrective actions to a wide range of parties
- Experience ensuring all services are in accordance with legislation and good practice
- Understanding of the current issues impacting on the NHS
- Extensive experience in managing relationships at all levels
Skills & Abilities
Essential
- Enhanced interpersonal skills to communicate complex, sensitive or contentious information succinctly and in difficult environments in an organised and appropriate manner, both verbally and in writing
- Significant experience in developing effective working relationships with proven ability to manage conflict resolution and to build relationships; engage, lead and develop others and maintain credibility
- Experience of managing a team and of coaching and developing individuals
- Experience in working to improve the performance of others building confidence and providing opportunities for learning and development
- High level of planning and organisational skills with a flexible and adaptable approach to meet challenging deadlines, maintaining a positive attitude and solution focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).